Clinical Workflow Specialist

Renown Health; Reno (NV); On-site; USD 90,000 - 120,000; Full time

Job summary

Renown Health in Reno, NV seeks an experienced EHR Training Leader to drive strategic use of information systems by providers and support staff. You will enhance clinical workflows and support training initiatives across the organization, focusing on Epic-based processes and adoption strategies.

The role emphasizes developing engaging training materials, coordinating with site leaders, and delivering education that improves efficiency and patient care.

Qualifications

• Requires ability to teach adults and translate complex concepts into practical training.
• Experience configuring and supporting electronic health record workflows.
• Ability to translate leadership requirements into effective training materials and sessions.
• Demonstrated capability to design, deliver, and measure training outcomes.
• Strong communication and documentation skills essential for success.
• Familiarity with ambulatory clinic workflows and health system initiatives.

Responsibilities

• Lead strategic thinking on IT usage by providers and support staff to improve efficiency.
• Implement and support EHR training programs, including Tip Sheet updates.
• Collaborate with clinical and operational leaders to optimize workflows in Epic.
• Develop training materials and conduct live and virtual sessions.
• Provide one-on-one coaching and group training, including weekend or evening sessions as needed.
• Monitor training outcomes and adjust approaches to ensure adoption.

Skills

Adult Education

EHR Training

Clinical Workflow Optimization

Project Coordination

Training Material Development

Communication Skills

Documentation

Analytical Thinking

Multitasking Under Pressure

Team Collaboration

Change Management

Presentation Skills

Education

Bachelor's degree in Education or Healthcare related field

Ambulatory Clinic Experience

EMR Certification (Ambulatory)

AHA BLS/CPR Certification

Tools

Microsoft Office Suite

Epic EHR Knowledge

Training Platforms/Webinar Tools

Job description

Qualifications

The posted pay range represents the long-term earning opportunity for the position, while starting pay is based on the experience, skills, and qualifications each candidate brings to the role.

Purpose

This position acts as a leader in strategic thinking regarding the use of information technologies by providers and support staff resulting in clinical workflows promoting efficiency and Renown Health initiatives. Executes as support in the implementation of technologies, which improve clinical decision-making and enhances the care delivery processes executed by providers regardless of venue. Serves as a specialist who translates business problems and requirements into information requirements and systems. Specific responsibilities will be focused on systems and processes supporting operational and decision support systems.

Nature And Scope

The incumbent in this position has superior knowledge or demonstrated aptitude for learning the features and optimal use of the electronic health record and including specialty-specific workflows of providers and support staff.Individual will work with clinical and operation leadership in the development of provider and support staff workflows, EHR enhancements, provider requests and assist with dissemination of new information and strategies. They will adhere to project and training plan timelines. They will maintain a familiarity with the installed applications in order to provide ongoing education and direction in the effective use and continued growth of the electronic medical record.SUMMARY:

• Individual demonstrates proficiency or ability to learn and demonstrate optimal use of the EHR system and other systems utilized by providers and support staff.
• Fundamental understanding of provider and support staff workflows and demonstrated ability to learn and model ideal workflows.
• Works with site leaders to ensure clinical staff have appropriate workflow knowledge to do their job upon hire.
• Support new and current providers with EHR set-up and workflows established by leadership.
• Support provider-support staff teams to ensure both parties are aware of appropriate workflows and expectations to improve clinic efficiency and advance Renown Health initiatives.
• Work with Information Technology (IT) EHR Trainers to optimize Epic training for new providers. To include review and update of Tip Sheets so they remain current and relevant to providers and support staffs.
• Work with Informatics Liaison as a support staff, in a clinical setting, intermittently throughout the month to maintain clinical skills and understanding of workflows.
• Individual would assist in any non-IT provider classes and provide one-on-one training as needed,. Additionally, individual will round with providers regularly and as needed to review new and existing workflows and answer any related questions.
• Attend meetings deemed appropriate by leadership (i.e. Support staff, Provider Meetings, Webinars, etc.) so that all aspects of provider-support staff team workflow is understood.
• Facilitate and coordinate department Webinar series and department meetings to include prepping agendas, handouts, PowerPoints, maintaining schedule and running Webinar reports.
• Support providers identified by leadership in need of workflow assistance for regulatory measures.
• Serve as the contact, in addition to Informatics Liaison, for ancillary services (e.g. IT, coding, lab, imaging, contact center, operations leadership) when discrepancies, opportunities or other issues arise regarding clinical workflows.
• Any other duties as assigned.KNOWLEDGE, SKILLS & ABILITIES:1. Skilled in adult education techniques and the principles of adult learning.2. Employ creative approaches to training content delivery, such as simulations, cases, web-based delivery or other methodologies.3. Must be team player and a forward/big-picture thinker. Must be a visionary who can imagine the possibilities of a health system-wide integrated electronic medical record and the potential benefits of this software application.4. Participate in data gathering, workflow documentation and process/practice redesign efforts.5. Possess ability to problem solve, multitask and work well under stress.6. Patient, good listener, outgoing, energetic, organized, loves to teach and not easily intimidated.7. Exceptional communication and organizational skills.8. Ability to create and maintain spreadsheets.9. Ability to articulate technical and end-user needs in a concise and easily understood manner.10. Strong writing skills; good communications skills.11. Excellent problem solving and analytical skills.12. Possess energy and enthusiasm required to work successfully on complex projects while adhering to deadlines.13. Maintain workflow guides for assigned Medical Group departments.14. Work schedule flexibility required as training and support may be required on weekends and during evening.15. Recommended to obtain and maintain electronic medical record product certification.16. Almost a sales approach to training and dealing with providers and support staff; a champion of change.This position does not provide patient care

Minimum Qualifications

Requirements - Required and/or Preferred Name Description Education: Ability to read, write, speak, and understand English sufficiently to perform job duties safely and effectively. Bachelor's degree in education, Business Administration, Public Administration, Management or Healthcare information related field preferred but not required. Experience: Minimum three years ambulatory clinic work related experience. Experience with an electronic medical record product required. Training of a technology that fundamentally changed clinical practice preferred. Applicants with healthcare experience will receive preference. License(s): Ability to obtain and maintain a valid State of Nevada driver's license and ability to pass Renown Health's Department of Motor Vehicle Report criteria. Certification(s): Electronic Medical Record Ambulatory certification preferred. Current AHA BLS/CPR required. Ability to obtain and maintain one of the following certifications preferred: Certified Clinical Medical Assistant (CCMA) � issued by National Healthcareer Association (NHA)Clinical Medical Assistant Certification (CMAC) � issued by American Medical Certification Association (AMCA)Certified Medical Assistant (CMA) � issued by American Association of Medical Assistants (AAMA)National Certified Medical Assistant (CMA) � issued by National Center for Competency Testing (NCCT)Nationally Registered Certified Medical Assistant (NRCMA) � issued by National Association for Health Professionals (NAHP)Registered Medical Assistant (RMA) � issued by American Medical Technologists (AMT) or American Allied Health Association (AAH)National Registry of Emergency Medical Technicians (NREMT) State of Nevada EMT certification � (basic, advanced, paramedic) Computer / Typing: Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel, Teams, and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc. Type 30-60 WPM

Disclaimer

The foregoing description is not intended to be, and should not be construed as, an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.