Clinical Workflow Analyst IV

LinTech Global, Inc.; Fort Belvoir (VA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Open Paid Time Off

11 Federal Holidays & 5 Paid Sick Days

Company-paid Life/AD&D

Company-paid Disability Insurance

Health Insurance with Company Coverage

401k Plan with Company Match

Employee Recognition Program

Referral Bonus

Job summary

Dexian Government Solutions is recruiting for a Clinical Workflow Analyst IV to support the DHA GSP at Fort Belvoir, VA. The role leads clinical workflow optimization and manages medical computer systems, ensuring quality controls and ticket lifecycle management.

You will coordinate with service desks, CHIO, and military treatment facilities while driving data-driven improvements and ISC activities, enabling efficient clinical operations.

Qualifications

• Masters or equivalent with healthcare process improvement experience.
• Eight+ years applying Lean, Six Sigma, or BPM in healthcare.
• Ability to lead clinical workflow optimization across systems.

Responsibilities

• Manage lifecycle of tickets in DHA system per protocols.
• Quality control for local tickets and guidance on reporting.
• Lead incident bridge calls and update Clinical Informatics leadership.
• Analyze and redesign clinical workflows within MHS GENESIS (As-Is/To-Be).
• Maintain knowledge of DHA standard workflow library for stakeholder guidance.
• Analyze data using Cerner analytics platforms to inform decisions.
• Liaise between MHS Service Desk, DHN CHIO, MTF teams and stakeholders.
• Coordinate local/regional Clinical Informatics programs and ISC meetings.

Skills

Process improvement

Clinical workflow optimization

MHS GENESIS knowledge

Incident and change management

Stakeholder liaison

Education

Master's degree or equivalent

Tools

Cerner Advance

Cerner Lights On Network

Discern Analytics

HealtheAnalytics

Job description

Dexian Government Solutions is recruiting for a Clinical Workflow Analyst IV position to support our contract at the Defense Health Agency (DHA) Geographic Service Providers (GSP) at Alexander T. Augusta Military Medical Center in Fort Belvoir, VA.

Work Location: 9300 DeWitt Loop, Fort Belvoir, VA 22060

Position Overview:

• The Clinical Workflow Analyst - Level IV holds overall responsibility for installing, managing, and optimizing medical computer systems supporting clinical workflow. This position leads workflow analysis for application development, ensures rigorous quality controls, manages the MHS GENESIS ticket lifecycle, and serves as site lead and subject matter expert on clinical workflow and systems optimization.
• Contract Support Hours: Monday-Friday, 0800-1600

Job Duties:

• Manage the complete lifecycle of MHS GENESIS incident and change request tickets using the DHA ticketing system, ensuring adherence to all established protocols and performance standards.
• Conduct quality control for local tickets, provide guidance on reporting, and escalat[e]?? complex issues as directed.
• Participate in major incident bridge calls and brief Clinical Informatics leadership on resolution status.
• Leverage understanding of MHS GENESIS workflows to analyze, investigate, and recommend solutions that optimize clinical business workflows within MHS GENESIS (e.g., "As-Is" analysis of existing workflows and design of optimized "To-Be" workflows).
• Maintain comprehensive knowledge of the DHA standard workflow library to advise stakeholders on complex processes, workflow issues, and compliance regulations.
• Analyze and disseminate critical information affecting MHS GENESIS, clinical workflows, and end-users using Oracle Health Cerner data analytic platforms (e.g., Cerner Advance, Cerner Lights On Network, Discern Analytics, and HealtheAnalytics).
• Act as a key liaison between the MHS Service Desk, Defense Health Network (DHN) Chief Health Information Officer (CHIO), MTF teams, and other stakeholders to ensure alignment on MHS GENESIS initiatives.
• Manage and coordinate local or regional Clinical Informatics programs and deliverables, such as Peer Expert programs, End User Optimization programs, and DHA-issued initiatives.
• Facilitate all Information Steering Committee (ISC) meetings, including preparing agendas, documenting minutes, and managing logistics.
• Collect, analyze, and report on data related to MHS GENESIS performance and its impact on clinical users.
• Monitor metrics for incident resolution, change management, and workflow efficiency, and provide data-driven insights and recommendations to improve clinical processes and patient care outcomes.
• Provide strategic oversight for the installation and management of all medical computer systems supporting clinical workspace workflow.
• Direct workflow analysis for large-scale application development and process reengineering projects.
• Establish and enforce quality controls between software application data, security controls, and the environmental infrastructure.
• Serve as a subject matter expert on clinical workflow and systems optimization.

Required Qualifications:

• Master's degree and/or equivalent years of experience.
• Eight (8) years of progressive demonstrating experience applying formal process improvement methodologies (e.g., Lean, Six Sigma, Business Process Reengineering, or as approved by the Government Task Manager) in a healthcare environment.
• Demonstrated ability to hold overall responsibility for installing, managing, and optimizing medical computer systems supporting clinical workspace workflow.
• Experience leading workflow analysis for large-scale application development and process reengineering projects.
• Experience establishing and enforcing quality controls between software application data, security controls, and environmental infrastructure.
• Ability to serve as a subject matter expert on clinical workflow and systems optimization.

Requirements to Start:

• Professional Certification: Six Sigma Yellow Belt.
• Professional Certification: Certified Professional in Healthcare Information Management Systems (CPHIMS), or Veterans Affairs Health Informatics Certificate Program (American Medical Informatics Association 10x10 or commercial equivalent).
• Tier 3 (T3) Background Investigation required; must obtain and maintain favorable suitability adjudication prior to and throughout performance of duties.

Company Description

Dexian Government Solutions is an award-winning, ISO 9001:2015 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. Dexian Government Solutions has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The Dexian Government Solutions team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.

Benefits

• Open Paid Time Off
• 11 Federal Paid Holidays & 5 Paid Sick Days
• Company-paid Life/AD&D
• Company-paid Short Term and Long-Term Disability
• Health Insurance with Company Contribution
• 401k Plan with Company Match
• Employee Recognition Program
• opportunity for Employee Referral Bonus
• opportunity for annual Performance Bonus and much more!

EEO Statement

Dexian Government Solutions is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.

All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affi

This role requires customer approval, suitability to hold a public trust and successful completion of a preemployment background screening.