Clinical Workflow Analyst IV

LinTech Global; Fort Belvoir (VA); On-site; USD 120,000 - 150,000; Full time

Job summary

Dexian Government Solutions seeks a Clinical Workflow Analyst IV to support the DHA GSP TO7 at ATAMMC, Fort Belvoir, VA. You will manage MHS GENESIS incident tickets, lead clinical workflow analysis, and coordinate Clinical Informatics programs across the enterprise.

You are a senior specialist, required to supervise site activities, participate in major incident calls, and ensure quality controls between software data, security and infrastructure, leveraging Cerner analytics tools.

Qualifications

• 10+ years of progressive experience in clinical workflow analysis, MHS GENESIS, or clinical informatics (Clinical Workflow Analyst - Level IV)
• Master's degree or equivalent experience in Health Informatics, Computer Science, IT, or related field
• Experience with MHS GENESIS or Oracle Health Cerner EHR workflows and incident management
• Experience utilizing Oracle Health Cerner data analytic platforms
• Experience facilitating committee meetings and briefing clinical leadership on system performance
• Experience directing large-scale workflow analysis and process re-engineering for clinical applications
• Experience managing Clinical Informatics programs and coordinating with MTF teams
• DCWF proficiency level: Advanced; Cyber Role Designation 411 - Technical Support Specialist - Advanced

Responsibilities

• Manage the complete lifecycle of MHS GENESIS incident and change request tickets using DHA ticketing system
• Conduct quality control for local tickets and elevate complex issues as directed
• Participate in major incident bridge calls and brief leadership on resolution status
• Provide strategic oversight for enterprise-wide clinical workflow analysis and large-scale projects
• Establish and enforce quality controls between software data, security, and infrastructure
• Analyze and disseminate data using Cerner analytics platforms
• Act as liaison between MHS Service Desk, DHN CHIO, MTF teams and stakeholders
• Coordinate local/regional Clinical Informatics programs and deliverables
• Facilitate ISC meetings: agendas, minutes, logistics
• Collect, analyze, report data on MHS GENESIS performance and impact
• Monitor incident/resolution metrics and workflow efficiency
• Serve as SME on clinical workflow and site lead

Skills

Clinical workflow analysis

MHS GENESIS knowledge

Incident management

Oracle Cerner data analytics

Leadership / site lead

Education

Master's degree in Health Informatics/related field

Tools

Cerner Advance

Lights On Network

Discern Analytics

HealtheAnalytics

Job description

Dexian Government Solutions is recruiting for a Clinical Workflow Analyst IV to support our contract at the Defense Health Agency (DHA) Global Support Program Task Order 7 (GSP TO7) at ATAMMC in Fort Belvoir, VA.

Work Location: 9300 DeWitt Loop, Fort Belvoir, VA 22060

Position Overview

• The Clinical Workflow Analyst IV holds overall responsibility for managing MHS GENESIS incident tickets, directing clinical workflow analysis, and coordinating Clinical Informatics programs.
• This role manages as site lead and serves as the subject matter expert on clinical workflow and systems optimization.
• Contract Support Hours: Monday-Friday, 0800-1600

Job Duties

• Manage the complete lifecycle of MHS GENESIS incident and change request tickets using DHA ticketing system, ensuring adherence to all established protocols and performance standards.
• Conduct quality control for local tickets, provide guidance on reporting, and elevate complex issues as directed.
• Participate in major incident bridge calls and brief Clinical Informatics leadership on resolution status.
• Provide strategic oversight for the analysis and optimization of clinical workflows at an enterprise level; direct large-scale workflow analysis for application development and process re-engineering projects.
• Establish and enforce quality controls between software application data, security controls, and the environmental infrastructure.
• Analyze and disseminate critical information utilizing Oracle Health Cerner data analytic platforms (Cerner Advance, Cerner Lights On Network, Discern Analytics, and HealtheAnalytics).
• Act as a key liaison between the MHS Service Desk, Defense Health Network (DHN) CHIO, MTF teams, and other stakeholders.
• Manage and coordinate local or regional Clinical Informatics programs and deliverables.
• Facilitate all Information Steering Committee (ISC) meetings, including preparing agendas, documenting minutes, and managing logistics.
• Collect, analyze, and report on data related to MHS GENESIS performance and its impact on clinical users.
• Monitor metrics for incident resolution, change management, and workflow efficiency.
• Serve as the subject matter expert on clinical workflow and systems optimization; manages as site lead.

Experience Requirements

• 10+ years of progressive experience in clinical workflow analysis, MHS GENESIS, or clinical informatics (Clinical Workflow Analyst - Level IV, per LCAT Version 2); manages as site lead.
• Master's degree in Health Informatics, Computer Science, Information Technology, Clinical Sciences, or related field, and/or equivalent years of experience.
• Experience with MHS GENESIS or Oracle Health Cerner Electronic Health Record workflows and incident management.
• Experience utilizing Oracle Health Cerner data analytic platforms (Cerner Advance, Lights On Network, Discern Analytics, HealtheAnalytics).
• Experience facilitating committee meetings and briefing clinical leadership on system performance.
• Experience directing large-scale workflow analysis and process re-engineering for clinical applications.
• Experience managing Clinical Informatics programs and coordinating with MTF teams.
• DoD Cyber Workforce Framework (DCWF) proficiency level: Advanced. Cyber Role Designation: 411 - Technical Support Specialist - Advanced.

Required to Start

Certification Requirements: IAT III Certification is Required to Start.

Clearance Requirements: A NACLC is Required to Start.

Company Description

Dexian Government Solutions is an award-winning, ISO 9001:2015 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. Dexian Government Solutions has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The Dexian Government Solutions team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.

Benefits

Our robust benefits package includes open paid time off, 11 Federal Paid Holidays & 5 Paid Sick Days, company-paid life/AD&D, company-paid short term and long-term disability, health insurance with company contribution, 401k plan with company match, employee recognition program, opportunity for employee referral bonus, opportunity for annual performance bonus and much more!

EEO Statement

Dexian Government Solutions is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.

All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written affirmation action plan. This plan is available for inspection upon request.

This role requires customer approval, suitability to hold a public trust and successful completion of a preemployment background screening.