Clinical Trials System Administrator

Akron Children's; Akron (OH); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Hybrid remote work

Job summary

Akron Children's is seeking a Clinical Trials System Administrator to oversee the CTMS, ensure data quality, and manage user access. You will drive process standardization, develop reports, and train end-users to support study teams and leadership.

The role requires collaboration with Research Operations, Finance, and IT, with a focus on system integrity and inspection readiness within a hybrid work environment in Akron, OH.

Qualifications

• Bachelor's degree in healthcare, business administration, information technology, computer science or related field.
• Minimum of 3 years of experience in clinical research.
• CTMS certification or Clinical Research certification (e.g. SOCRA, ACRP) preferred.
• Hybrid remote work arrangement with on-site days.

Responsibilities

• Functions as the product manager for the Clinical Trial Management System (CTMS).
• Maintains CTMS platform configuration, user accounts, security roles, and workflow management.
• Collaborates with RI leadership to optimize organizational needs and align with policies.
• Partners with system vendors and IT teams to troubleshoot issues, coordinate upgrades, and test releases.
• Creates and maintains system documentation, SOPs, and training materials.
• Supports data governance to ensure data supports decision-making across studies.

Skills

CTMS knowledge

Stakeholder communication

Healthcare experience

MS Office proficiency

Accountability

Independent work

Process improvement

Education

Bachelor's degree in healthcare/IT/CS

CTMS or clinical research certification

Job description

Summary

The Clinical Trials System Administrator (CTSA) directly oversees the Clinical Trial Management System (CTMS) within the Research Institute. This role oversees the day-to-day administration and optimization of the organization's CTMS platform. The CTSA ensures system integrity, user access management, data quality, and process standardization. The Clinical Trials System Administrator collaborates with Clinical Operations, Research Billing Team, Study Management personnel, Finance, and Information Technology teams to implement system enhancements, support business processes, develop standardized reports, and provide end-user training. The position plays a key role in driving operational efficiency, maintaining accurate clinical trial data, and supporting inspection readiness across the clinical research portfolio.

Responsibilities

• Functions as the product manager for the Clinical Trial Management System.
• Maintains the Clinical Trial Management System platform, including system configuration, user account management, security roles, and workflow management.
• Works with Research Institute (RI) leadership to optimize organizational needs and provides recommendations that will align with the organizational missions and policies.
• Partners with system vendors and IT teams to troubleshoot issues, coordinate upgrades, and test new software releases.
• Creates and maintains system documentation, standard operating procedures (SOPs), work instructions, and training materials.
• Participates as a member of the research institute data governance team to ensure data supports decision-making for individual studies and more broadly across Akron Children's research enterprise.
• Provides end-user training, support, and guidance to study teams and functional stakeholders
• Responsible to evaluate, test, coordinate and monitor system upgrades, and maintain relevant applications.
• Responsible for preparing and maintaining CTMS reports.
• Other duties as required.

Technical Expertise

• In-depth knowledge of a clinical trial management system (CTMS) preferred.
• Experience working with all levels within an organization is preferred.
• Experience in healthcare is preferred.
• Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.
• Demonstrate accountability in task ownership and solution-oriented work approach
• Must be able to work independently using initiative and good judgment
• Experience identifying and implementing process improvements

Education And Experience

• Education: Bachelor's degree in healthcare, business administration, information technology, computer science or related field required
• Licensure: None
• Certification: Clinical Trials Management System Certification or Clinical Research certification (e.g. SOCRA, ACRP) preferred
• Years of relevant experience: Minimum of 3 years of experience in clinical research required.
• Years of supervisory experience: None

Full-time, 40 hours/week

Monday-Friday 8am-5pm

Hybrid remote (must work at least 6-12 days onsite/month)

Full Time

FTE: 1.000000

Status: Fixed Hybrid