Clinical Technician II - Duke Health Cary, Multispecialty

Duke; Cary (NC); On-site; USD 40,000 - 70,000; Full time

Job summary

An established healthcare provider seeks a Clinical Technician II to join their dynamic team in Cary, NC. In this role, you will perform essential technical procedures related to patient specimen processing and ensure the highest standards of quality control. You will engage with patients, providing guidance and support while collaborating with medical professionals to enhance patient care. This position offers a nurturing work environment where your contributions will directly impact the quality of healthcare services. Join a forward-thinking organization committed to innovation and excellence in patient care.

Benefits

Commitment Bonus

Health Insurance

Retirement Plans

Continuing Education Opportunities

Qualifications

• 2+ years experience as a Clinical Technician I or certification as a Phlebotomist.
• Completion of structured phlebotomy training course recommended.

Responsibilities

• Perform blood drawing procedures including venipuncture and blood cultures.
• Process specimens and maintain quality control standards.
• Communicate professionally with patients and medical personnel.

Skills

Phlebotomy

Patient Communication

Specimen Processing

Quality Control

Education

High School Diploma or GED

Phlebotomy Training Certification

Tools

Softech

SRS

Gajema

Duke at Work

Job description

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Clinical Technician II - Duke Health Cary, Multispecialty

Work Arrangement:

Requisition Number: 256692

Regular or Temporary: Regular

Location:

Cary, NC, US, 27519

Date: Apr 22, 2025

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

$2,500 Commitment Bonus | Paid out in 2 equal installments over 12 months in 6-month increments (received at 6 months and 12 months).**Only new hires who have not worked for Duke University Health System in the past 12 months (at the time of offer) are eligible to receive the commitment bonus.**

JOB LOCATION

Duke Health Cary - 100 Duke Health Cary Place

JOB SUMMARY

We are seeking a Clinical Technician II to perform a variety of the technical procedures involved in the procurement, processing and evaluation of patient specimens for use in the diagnosis and treatment of disease; teach and perform routine clerical and technical procedures including specimen collection, responsible for the delivery of supplies and procurement of specimens from physicians' offices, clinical specimen preparation and processing for analysis and dispatch, patient registration and order entry; and serve as hospital laboratory representative and liaison with outside clients.

JOB DUTIES AND RESPONSIBILITIES

• Perform a variety of routine and complex blood drawing procedures including, but not limited to, finger and heel sticks, pediatric venipuncture and blood cultures.
• Provide instructions to patients for proper collection of urine or stool specimens.
• Perform a variety of routine and specialized specimen preparation procedures including, but not limited to general laboratory specimen preparation.
• Utilize standard procedure for positive patient identification; record appropriate collection information on proper requisitions; perform order entry and perform billing functions as required.
• Receive and process specimens as required including, but not limited to, centrifugation, separation of serum/plasma, and aliquoting of urines.
• Resolve all samples received without orders; review and resolve patient orders in question.
• Document uncollected specimens and communicate to provider/supervisor.
• Direct specimens appropriately and perform daily tracking of specimens.
• Participate in the distribution of specimens, supplies and reports to the appropriate laboratory staff.
• Provide monthly tally to manager/supervisor.
• Perform review for expired tubes/supplies; remove from use.
• Daily disinfection of counters, keyboards, phones. Maintain clean and organized work area.
• Change biohazard containers when needed; prepare package for pick up.
• Perform various quality control procedures and record/monitor temperatures to maintain compliance with internal and external regulations. Notify supervisor or PIC of problems/concerns.
• Perform daily/weekly/monthly maintenance checks, including, but not limited to, eyewash, emergency lighting, emergency alarms. Notify supervisor or PIC of problems/concerns.
• Assist with maintenance of retained specimens.
• Communicate in a professional and courteous manner with patients, family and other medical personnel as necessary to solve problems, obtain information for laboratory records, explain procedures, allay fears and elicit cooperation, or relay problems to supervisor/manager for resolution when appropriate.
• Participate in the distribution of reports to clinic staff.
• Provide technical guidance to employees assigned to work area.
• Review work for phlebotomy team members, assist in training new personnel.
• Prepare and initiate tests including, but not limited to, Waived Testing.
• Assist lab tech by performing instrument start up and shut down procedures.
• Maintain inventory of supplies; reorder as required; unpack supplies upon delivery-compare supplies received to those listed on packing slip; forward paperwork to appropriate person and alert them of discrepancies; stock supplies.
• Utilize various hospital information systems and software, including, but not limited to, Softech, SRS, Gajema, Duke at Work.
• Participate in committees and attend meetings which improve patient safety or satisfaction, employee safety or work culture.
• Participate in continuing education activities; maintain safety training; maintain records of each.
• Perform other related duties incidental to the work described herein.

JOB ELIGIBILITY REQUIREMENTS

Education

• High School diploma or GED. For assignment to phlebotomy, completion of a structured phlebotomy training course and clinical rotation is recommended.
• Minimal educational or experience requirements may be modified on a case-by-case basis at the discretion of the CLIA (Clinical Laboratory Improvement Amendment) director if minimal CLIA requirements are met by the employee for the tasks being performed.

Experience

Alternatively, an equivalent combination of relevant education and/or experience.

• Must have at least 2 years experience as a Clin Tech I or Certification as a Phlebotomist plus achieve required competency level for specified job responsibilities.

Degrees, Licensure, and/or Certification

• For assignment to Phlebotomy Services, certification as a phlebotomist by a nationally recognized board/agency may be required; certification of Basic Life Supportpreferred.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.

Duke is an Affirmative Action / Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.