Clinical Team Support Assistant

Great Plains Tribal Health; Rapid City (SD); On-site; USD 25,000 - 34,000; Full time

Job summary

Great Plains Tribal Health is seeking a Clinical Team Support Assistant to provide administrative support to the Oyate Health Center's clinical area, assisting with patient care workflows and documentation. Responsibilities include greeting patients, scheduling appointments, collecting demographics, updating records, handling insurance information, and ensuring HIPAA compliance.

This role requires an associate degree or equivalent experience, strong organizational skills, and the ability to work

Qualifications

• Formal training program or an associate’s degree with 1 year relevant experience; or HS Diploma/GED with 3 years relevant experience.
• Must pass criminal/background check and pre-employment drug screen.

Responsibilities

• Answers phones and greets visitors; schedules/reschedules appointments; routes documents.
• Gathers patient demographics, updates records, registers patients in the system, determines eligibility.
• Establishes health records and maintains they are complete and accurate; supports data entry.
• Verifies third-party insurance including Medicaid; obtains copies of insurance cards; updates information.

Skills

Customer service

Data entry

Communication

HIPAA compliance

Education

Associate degree

High school diploma or GED with experience

Tools

Electronic health records

Payroll system

Job description

Reports to Clinical Behavioral Health

Clinical Team Support Assistant - Master PD.docx

Job Summary

Primary responsibilities involve providing administrative support to the assigned clinical area associated with patient care and treatment within the Oyate Health Center (OHC).

Essential Functions

• Answers telephone and greets visitors; provides information and assistance; schedules and/or reschedulesappointments; resolves problems; prioritizes questions and concerns for supervisor’s attention; and routes slips, forms, and other documents to the appropriate departments.
• Gathers patient demographic information, updates patient information, and registers patients in the electronicsystem; determines eligibility for services; obtains documentation of Indian blood; and obtains patient’s signature on required forms as needed.
• Establishes a new health record or re-establishes inactive health records if necessary; assembles health
• records according to established guidelines; and checks all pulled medical records for completeness andaccuracy prior to submitting for data entry.
• Identifies and obtains pre-authorization for the patient when needed.
• Verify third party insurance, including Medicaid eligibility; obtains copies of the private insurance health
• cards; makes corrections and updates information as needed.
• Responds appropriately to routine requests for patient information in accordance with established
• procedures, and privacy laws and regulations.
• Assists with orientation of new personnel and provides orientation specific to appointments desk processes as needed.
• Keeps patients aware of possible delays in patient care.
• Assists providers with case management duties if needed.
• Maintains system for monitoring program materials, including maintaining adequate supply of required
• forms/documents, regulation interagency forms, and other resource files.
• Creates, composes, edits, produces and/or distributes varied correspondence, letters, reports, manuals,meeting minutes, advertisements, mailings, notices, and other materials; obtains, organizes, and plans suitable presentation of content; reviews work for format consistency, grammatical construction, and typographical accuracy; presents finished materials for review, or distributes.
• Collects time sheets and/or payroll information, posts leave, and overtime to the appropriate forms and/or system, enters time data into payroll system, and submits in a timely fashion.
• Assists with implementation of policies and development of procedures.
• Maintains the work environment; keeps work area neat and orderly; maintains bulletin board; and prepares requisitions for supplies needed.
• Must comply with federal laws and regulations as required by the Health Insurance Portability and Accountability Act (HIPAA).
• Performs related duties.
• Performs the core responsibilities of the position accurately, timely, and in accordance with established standards.
• Maintains regular and reliable attendance consistent with the position’s schedule and operational needs.
• Communicates effectively with internal and external stakeholders as required by the role.
• Adheres to all applicable policies, procedures, and regulatory requirements.
• Utilizes required systems, tools, and technology necessary to perform the job.

Physical Requirement

Sedentary work involving repetitive hand and finger movements

Education/Experience/Certificates/Credentials

• Completion of a formal training program or an associate’s degree and one (1) year relevant experience; or, a high school diploma or GED and three (3) years of relevant experience.
• Must successfully pass a criminal and background check, and a pre-employment drug screen.

The GPTLHB is a tribal organization which follows tribal preference laws. It is our policy to give preference to qualified Indian/Tribal candidates over qualified non-native candidates in hiring decisions, if all other qualifications are equal.

Employment is contingent upon the outcome of all required criminal background checks.

Compliance with our Employee Health Procedure is a condition of employment. You are required to agree that you will comply with all job-related employee health screening and immunizations prior to your first day of employment. Jobs require that you have documentation that you have completed the following immunizations prior to your first day of employment: MMR (Measles, Mumps and Rubella, Varicella (Chicken Pox), Hepatitis B, Influenza, T-dap (Tetanus - Diphtheria - Pertussis), and COVID-19 vaccination is required.