Clinical Team Leader, Hospice House

chaptershealth; Orlando (FL); On-site; USD 90,000 - 115,000; Full time

Job summary

Chapters Health in Florida is seeking a Clinical Team Leader (CTL) to coordinate and support hospice staff delivering patient- and family-centered care under the plan of care. The CTL provides direct nursing care when needed and mentors IDG team.

The role emphasizes leadership, clinical excellence, regulatory compliance, effective communication, and collaboration with Medical Services, Pharmacy, and Infusion programs to ensure high-quality end-of-life care.

Qualifications

• Current RN license in the state in which you work, current active single-state out-of-state nurse license, or current active multistate/compact nurse license.
• Minimum of two (2) years' nursing experience.
• Previous experience working with an EMR/EHR system.
• Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 3/31/2023.
• Mobile Driver - Valid driver's license and automobile insurance per Company policy.
• Reliable transportation to meet visit schedule.
• Ability to effectively communicate in English.

Responsibilities

• Provides and manages direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.
• Coordinates employees and patient care to ensure that the needs of the patient and family are met using best standards of practice and in an efficient manner.
• Recommends alternate approaches to patient care as indicated while ensuring that policies and procedures are followed.
• Provides education to IDG members regarding symptom control, case management, Company, community and financial resources guided by Policy and Procedure.
• Enhances the clinical practice of IDG staff by performing as a role model, mentor, instructor and resource person. Acts as primary clinical resource for clinical staff.
• Collaborates with other departments (i.e., Medical Services, Pharmacy, Infusion Program, and Continuous Care) to ensure pat

Skills

Critical decision making

Communication in English

Problem solving

Flexible schedule

Patient care

Adaptability

Safety awareness

EMR/EHR experience

Driver's license

Education

RN licensure (state)

BLS certification

Job description

It’s inspiring to work with a company where people truly BELIEVE in what they're doing!

When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Role

The Clinical Team Leader (CTL) is responsible for the daily clinical coordination and support of staff providing hospice care to the patient/family unit as indicated in the plan of care. Provides and manages direct care to patients.

Qualifications

• Current RN license in the state in which you work , current active single-state out-of-state nurse license, or current active multistate/compact nurse license
• Minimum of two (2) years' nursing experience
• Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system
• Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 3/31/2023
• Mobile Driver - Valid driver's license and automobile insurance per Company policy
• Reliable transportation to meet visit schedule
• Excellent critical decision making and problem solving skills
• Ability to use equipment with visual and auditory mechanisms
• Ability to effectively communicate in English
• Flexible schedule to meet the needs of patients
• Ability to physically access any home (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) in any area the Company serves
• Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
• Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation

Competencies

Satisfactorily complete competency requirements for this position.

Responsibilities of all employees

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures and standard practices.
• Observe the Company's health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with co-workers both formally and informally.
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Leadership Success Factors

• Communication. Express thoughts and ideas clearly. Adapt communication style to fit audience.
• Initiative. Originate action to achieve goals.
• Management Identification. Identify with and accept the problems and responsibilities of management.
• Judgment. Make realistic decisions based on logical assumptions, factual information and in consideration of organizational resources.
• Planning, Organizing and Controlling. Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources. Monitor results.
• Leadership. Use appropriate interpersonal styles and methods in guiding others.
• Ethics. Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.
• Regulatory Compliance: Educate and monitor staff regarding their own and the organization's responsibilities for regulatory compliance.

Job Responsibilities

• Provides and manages direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.
• Coordinates employees and patient care to ensure that the needs of the patient and family are met using best standards of practice and in an efficient manner.
• Recommends alternate approaches to patient care as indicated while ensuring that policies and procedures are followed.
• Provides education to IDG members regarding symptom control, case management, Company, community and financial resources guided by Policy and Procedure.
• Enhances the clinical practice of IDG staff by performing as a role model, mentor, instructor and resource person. Acts as primary clinical resource for clinical staff.
• Collaborates with other departments (i.e., Medical Services, Pharmacy, Infusion Program, and Continuous Care) to ensure pat