Clinical Systems Administrator

Central City Health; Detroit (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

Central City Integrated Health seeks an EHR Clinical Systems Administrator to manage athenahealth and optimize EHR workflows. This role acts as the IT frontline for staff across locations and will expand expertise to other clinical systems.

Responsibilities include implementation, support, training, and incident management, with travel between CCH locations and periodic after-hours outages. Prior experience in healthcare IT and strong communication skills are essential.

Qualifications

• Experience as a super user/administrator of an EHR system (athenahealth or similar).
• Healthcare IT systems administration with at least 1 year in healthcare.
• Provide IT help desk support, including remote troubleshooting.
• Onboarding/offboarding and access control.
• Learn and administer multiple clinical and business systems.
• Knowledge of HIPAA and PHI handling.
• Strong communication and organization, able to prioritize requests.

Responsibilities

• Administer the athenahealth platform: user accounts, roles, templates, workflows, configurations.
• Set up provider access including e-prescribing and credentialing for new providers.
• Liaise with athenahealth vendor and manage support cases to resolution.
• Support and learn other EHR/clinical systems used by the organization.
• Assist with system upgrades, testing, and rollout of new functionality.

Skills

athenahealth expertise

EHR administration

HIPAA knowledge

User support

Communication

Travel between locations

Education

Associate's or Bachelor's in IT/Health Informatics

Tools

RingCentral

Active Directory

Microsoft 365

Job description

Central City Integrated Health is seeking an EHR Clinical Systems Administrator to administer, support and optimize the electronic health record systems that our clinical teams rely on every day, with a primary focus on athenahealth. This position serves as the subject matter expert for the EHR, ensuring system availability, appropriate user access and efficient clinical workflows, and as the first line of IT support for staff across our locations. The successful candidate will also build proficiency in the other EHR and clinical systems used throughout the organization.

Essential Duties and Responsibilities:

EHR and Clinical Systems Administration:

• Administer the athenahealth platform, including user accounts, roles and permissions, templates, workflows and configuration changes.
• Set up and maintain provider access, including e-prescribing and credentialing requirements for new providers.
• Serve as the primary liaison with the athenahealth vendor, and open, track and elevate support cases through resolution.
• Develop working knowledge of, and gradually assume administration of, the other EHR and clinical systems used by the organization.
• Support system upgrades, testing and rollout of new functionality, and communicate changes to end users.
• Assist with downtime preparedness and provide support during system outages.
• Provide end-user training and create job aids, how-to guides and documentation of system setup and known issues.

IT Help Desk and User Support:

• Provide timely technical support to staff at all CCH locations, in person and through remote screen-sharing tools.
• Receive, prioritize, document and resolve support requests, and elevate complex issues.
• Assist users with access to the EHR and other business systems, and diagnose and resolve application, device and connectivity problems.
• Support workstations, laptops, printers, phones and tablets, including setup, labeling and inventory.

Onboarding, Offboarding and Access Management:

• Create, modify and disable user accounts, system access and equipment for new hires, transfers and departures, in accordance with CCH's IT onboarding and offboarding procedures.
• Ensure access is based on job role and the principle of least privilege, and that access is removed promptly upon separation.
• Maintain accurate records of access changes.

Compliance and Security:

• Follow and support CCH policies and procedures related to security and privacy, including HIPAA, and protect the confidentiality of patient information.
• Participate in audits and requests for system access documentation as needed.

Other:

• Travel between CCH locations as needed to resolve issues on site.
• Perform other duties as assigned.

Required Qualifications:

• Experience as a super user or administrator of athenahealth, or of an equivalent EHR system (for example Epic, eClinicalWorks, NextGen or Cerner).
• Experience as a systems administrator in a healthcare setting, with a minimum of 1 year of experience in healthcare.
• Experience providing IT help desk support, including troubleshooting user issues remotely through screen sharing.
• Experience managing user onboarding and offboarding, including account provisioning and access control.
• Ability to learn and administer multiple clinical and business systems.
• Working knowledge of HIPAA and the handling of protected health information.
• Strong written and verbal communication skills, with the ability to explain technical issues clearly to non-technical staff.
• Strong organizational skills and the ability to prioritize competing requests.
• Ability to travel regularly between CCH locations. Reliable transportation and a valid driver's license are required.

Preferred Qualifications:

• Experience administering RingCentral.
• Experience with Azara or similar health center reporting and analytics platforms.
• Experience in a federally qualified health center (FQHC), community mental health or certified community behavioral health clinic (CCBHC).
• Familiarity with Microsoft 365, Entra ID (Azure AD) and Active Directory user management.
• Awareness of 42 CFR Part 2 (substance use disorder records).
• Basic SQL or reporting skills.
• Relevant certifications such as CompTIA A+ or Network+, Microsoft certifications or athenahealth training.

Education:

Associate's or bachelor's degree in information technology, health informatics or a related field, or equivalent work experience.

Working Conditions:

• Primarily on site in a fast-paced healthcare environment, with direct contact with clinicians and front-line staff.
• Regular travel between CCH locations during the work week.
• Occasional remote work, up to one day per week, may be considered after the introductory period.
• May be called upon to assist during system outages that affect patient care.