Clinical Support Tech II - Urology Support Services

UNC Health; United States; On-site; USD 26,000 - 37,000; Full time

Job summary

UNC Health in Chapel Hill, NC seeks a Clinical Support Technician II to support both administrative and clinical tasks within the Urology unit. You will perform pre-procedural calls, prepare new patient appointments, and manage messages and provider support, with cross-training for clinical coverage as needed.

The role emphasizes collaboration with nurses and physicians to ensure smooth patient flow, access to clinics and procedures, and adherence to safety and documentation standards.

Qualifications

• Clerical tasks and patient support experience.
• Basic medical terminology knowledge.
• Ability to use basic software for documentation.

Responsibilities

• Assist physicians with routine examinations and procedures.
• Transcribe physician orders and maintain medical records.
• Transport patients, equipment, and specimens as needed.
• Provide clerical and administrative support including audits and data entry.

Skills

Clerical experience

Customer service

English fluency

Medical terminology

Education

High School diploma or GED

Tools

EMR systems

Job description

Join the Urology team at ACC!

We are excited to introduce a new role that combines both administrative and clinical responsibilities. This dynamic position offers a variety of opportunities to support patient care and improve access to both clinic and procedural services.

• Completing pre-procedural phone calls with patients
• Preparing new patient appointments
• Managing in-basket messages and provider support
• Cross-training to provide clinical coverage as needed

Description Join the Urology team at ACC!

We are excited to introduce a new role that combines both administrative and clinical responsibilities. This dynamic position offers a variety of opportunities to support patient care and improve access to both clinic and procedural services.

Key Responsibilities Include

• Completing pre-procedural phone calls with patients
• Preparing new patient appointments
• Managing in-basket messages and provider support
• Cross-training to provide clinical coverage as needed

We are looking for a self-directed, adaptable team member who enjoys variety in their work and is excited to help shape and grow this new role. If you are passionate about delivering exceptional patient care, collaborating with a supportive team, and contributing to improved clinic and procedural access, we'd love to hear from you.

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

The Clinical Support Technician II is responsible for assisting the professional caregiver in the delivery of patient care, transporting patient and / or equipment, setting up and maintaining patient rooms, and performing a wide range of clerical, transcription, and maintenance of the patient care unit desk area functions. Performs patient care requiring clinical and procedural knowledge and skills requiring the use of sterile techniques, infusion monitoring, and medical equipment. Coordinates the flow of communications on the patient care unit. The Clinical Support Technician II may or may not be given a defined patient care assignment based on unit needs and the discretion of the manager / charge nurse. Tracks supply inventory, orders supplies and special items. Assists unit with clerical and administrative support including PI audits and data entry.

Responsibilities

• Assist physicians and other health care providers with routine examinations and procedures, as well as procurement of equipment and supplies.
• Critically review patient care documentation making note of any significant changes in the patient's condition and make an immediate report to a registered nurse or physician.
• Provide a variety of clerical tasks to include but not limited to organizing and prioritizing workload, greeting and directing visitors, researching information as requested by nurses and physicians, reviewing orders for logic and clarity, revising orders as requested by the nurse, answering the telephone/ patient call lights, transcribing physician orders, and maintaining medical records. Perform routine quality assurance audits, safety checks, and inventory of supplies.
• Provide administrative and clerical support including PI audits and data entry
• Provide clinical support assistance to include, but not limited to, cleaning the work area, maintaining office equipment, troubleshooting common software and hardware problems, changing linens, checking supply inventory, re-stocking supplies, transporting patients/ supplies/ specimens, and assisting in the orientation of new employees and students.
• Provide direct personal care to patients as outlined in plan of care activities such as bathing, dressing, feeding, assisting with ambulation. Measure and record vital signs, and patient height and weight. May be responsible for specimen collection, skin preps/scrubs, catheter care, capillary blood glucose checks, simple wound care, range of motion exercises, and/or postural drainage. Performs Oxygen room set-up and monitors oxygen flow-rate, performs oropharyngeal and nasopharyngeal suctioning, tracheostomy care, fecal impaction removal, sterile dressing change wound irrigation, IV fluid assembly and monitoring, IV site care and discontinue peripheral IV, ostomy irrigation and care, urinary catheterization and irrigation, performs established oral, nasogastric, gastrostomy tube feeding
• Reinforce routine teaching given to patients by the registered nurse or physician and document patient understanding of instructions. Distributes patient education materials at the request of patients and/or health care providers

Other Information

• Education Requirements

• High School diploma or General Education Development (GED)

Licensure/Certification Requirements

• Listed as a Nursing Assistant I by the North Carolina Department of Health and Human Services
• Licensed as a Nursing Assistant II by the North Carolina Department of Health and Human Service
• Basic Life Support (BLS) certification

Professional Experience Requirements

• Requires one (1) year of clerical or customer service experience and three (3) months of nursing assistant experience

Knowledge/Skills/and Abilities Requirements

• Must be fluent in verbal and written English language. Capability to develop computer skills if not competent.

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Urology Support Services

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.