Clinical Support Tech II - Surgical Trauma Critical Care Unit

UNC Health Care; Chapel Hill (NC); On-site; USD 40,000 - 57,000; Full time

Job summary

UNC Health Care seeks a Clinical Support Tech II (Nursing Assistant II + clerical) for the Surgical Trauma Critical Care Unit in Chapel Hill. The role combines direct patient care with clerical duties in a fast-paced Level 1 trauma unit.

36 hours per week with rotating 12-hour shifts, including weekends and holidays. Requires NC Nursing Assistant I & II licensure, BLS, and 1 year of clerical/customer service plus 3 months of nursing assistant experience.

Qualifications

• High school diploma or GED required.
• Must hold Nursing Assistant I and II licensure per North Carolina DHHS.
• Basic Life Support (BLS) certification required.
• Requires one year of clerical or customer service experience and three months of nursing assistant experience.

Responsibilities

• Assist physicians and healthcare providers with examinations and procedures, procure equipment and supplies.
• Review patient care documentation and report significant changes to the nurse or physician.
• Perform clerical tasks including workload organization, greeting visitors, answering calls, transcribing orders, and maintaining medical records.
• Provide administrative and clerical support including audits and data entry.
• Provide clinical support such as cleaning, equipment maintenance, and transporting patients, supplies, and specimens.
• Assist with patient care activities per care plan, including vital signs, basic nursing tasks, and patient education materials.

Skills

English fluency

Clerical experience

Communication skills

Education

High school diploma or GED

Tools

Computer skills

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Clinical Support Tech II (Nursing Assistant II + clerical) needed for the Surgical Trauma Critical Care Unit. The Surgical Trauma Critical Care Unit, in the new state-of-the-art North Carolina Surgical Hospital, is a fast-paced, Level 1 Trauma certified, Beacon Gold Award for Excellence designated, 40-bed unit specializing in the care of critically injured trauma and surgical patients. This unit serves a variety of surgical patients in addition to trauma to include, but not limited to, transplant, plastics, oncology, obstetrics, gynecology, gastrointestinal, and orthopedics. Teamwork and interdisciplinary collaboration are hallmarks for this unit while providing expert "Carolina Care" to the patients and families we serve. Our ONE GREAT TEAM facilitates admissions, treatments, transfers, and discharges of patients 24 hours a day and 7 days a week. Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

This is a 36 hours per week position; working 12-hour rotating shifts (7am-7:30pm & 7pm-7:30am) with weekend and holiday rotation. This position qualifies for an extensive benefit package including PTO hours, which are accrued based on the number of worked hours.

Summary

The Clinical Support Technician II is responsible for assisting the professional caregiver in the delivery of patient care, transporting patient and / or equipment, setting up and maintaining patient rooms, and performing a wide range of clerical, transcription, and maintenance of the patient care unit desk area functions. Performs patient care requiring clinical and procedural knowledge and skills requiring the use of sterile techniques, infusion monitoring, and medical equipment. Coordinates the flow of communications on the patient care unit. The Clinical Support Technician II may or may not be given a defined patient care assignment based on unit needs and the discretion of the manager / charge nurse. Tracks supply inventory, orders supplies and special items. Assists unit with clerical and administrative support including PI audits and data entry.

Responsibilities

• Assist physicians and other health care providers with routine examinations and procedures, as well as procurement of equipment and supplies.
• Critically review patient care documentation making note of any significant changes in the patient's condition and make an immediate report to a registered nurse or physician.
• Provide a variety of clerical tasks to include but not limited to organizing and prioritizing workload, greeting and directing visitors, researching information as requested by nurses and physicians, reviewing orders for logic and clarity, revising orders as requested by the nurse, answering the telephone/ patient call lights, transcribing physician orders, and maintaining medical records. Perform routine quality assurance audits, safety checks, and inventory of supplies.
• Provide administrative and clerical support including PI audits and data entry.
• Provide clinical support assistance to include, but not limited to, cleaning the work area, maintaining office equipment, troubleshooting common software and hardware problems, changing linens, checking supply inventory, re-stocking supplies, transporting patients/ supplies/ specimens, and assisting in the orientation of new employees and students.
• Provide direct personal care to patients as outlined in plan of care activities such as bathing, dressing, feeding, assisting with ambulation. Measure and record vital signs, and patient height and weight. May be responsible for specimen collection, skin preps/scrubs, catheter care, capillary blood glucose checks, simple wound care, range of motion exercises, and/or postural drainage. Performs Oxygen room set-up and monitors oxygen flow-rate, performs oropharyngeal and nasopharyngeal suctioning, tracheostomy care, fecal impaction removal, sterile dressing change wound irrigation, IV fluid assembly and monitoring, IV site care and discontinue peripheral IV, ostomy irrigation and care, urinary catheterization and irrigation, performs established oral, nasogastric, gastrostomy tube feeding.
• Reinforce routine teaching given to patients by the registered nurse or physician and document patient understanding of instructions. Distributes patient education materials at the request of patients and/or health care providers.

Other Information

Education Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Licensure/Certification Requirements

• Listed as a Nursing Assistant I by the North Carolina Department of Health and Human Services
• Licensed as a Nursing Assistant II by the North Carolina Department of Health and Human Service
• Basic Life Support (BLS) certification

Professional Experience Requirements

• Requires one (1) year of clerical or customer service experience and three (3) months of nursing assistant experience

Knowledge/Skills/and Abilities Requirements

• Must be fluent in verbal and written English language. Capability to develop computer skills if not competent.

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Surgical Trauma Critical Care Unit

Work Type: Full Time

Standard Hours Per Week: 36.00

Salary Range:$19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Rotating

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. Please email [e-mail] if you need a reasonable accommodation to search.