Clinical Support Tech II - GI Surgery & Surgical Oncology Acute Care Unit

UNC Health Care; Chapel Hill (NC); On-site; USD 25,953 - 36,878; Full time

Benefits offered by this job

Extensive benefit package including PTO

State position with UNC Health benefits

Job summary

UNC Health Care is hiring a Clinical Support Technician II to assist in patient care and perform clerical duties at the GI Surgery Acute Care Unit in Chapel Hill. Candidates should be effective communicators and possess customer service skills, with a required high school diploma and relevant certifications.

This full-time position includes a competitive salary range of $18.84–$26.77 per hour, working 36 hours a week with varying shifts. Join our dedicated team to provide high-quality, compassionate care to our patients.

Qualifications

• Requires one (1) year of clerical or customer service experience.
• Three (3) months of nursing assistant experience required.
• Listed as a Nursing Assistant I and II by the North Carolina Department of Health and Human Services.

Responsibilities

• Assist with routine examinations and procedures.
• Review patient-care documentation and report significant changes.
• Conduct various clerical tasks including maintaining medical records.
• Provide cleaning and maintenance support as needed.
• Deliver direct personal care to patients as outlined in the care plan.
• Reinforce teaching given to patients by healthcare providers.

Skills

Fluent in verbal and written English

Customer service skills

Basic computer skills

Education

High School diploma or GED

Tools

Basic Life Support (BLS) certification

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well‑being of the communities we serve across North Carolina.

Position Overview

Clinical Support Technician II (Nursing Assistant II + Clerical) needed for GI Surgery Acute Care Unit – 6 Memorial. 6 Memorial is a 28‑bed, acute care, inpatient nursing unit at UNC Medical Center in Chapel Hill. Our interdisciplinary team provides evidence‑based and high‑quality care primarily to adult post‑surgical patients with weight loss issues, gastrointestinal (GI) cancers, and complex non‑cancer GI‑related illnesses.

Our surgical oncology physician leaders are under the Surgical Oncology Division. This division is affiliated with the Lineberger Comprehensive Cancer Center. These physician leaders are nationally renowned for their expertise in improving colorectal, GI, and endocrine malignancy through clinical excellence, medical education, and research. Similarly, our GI physicians are known for their efforts in enhancing patient care for upper and lower gastrointestinal patients. Lastly, we are recognized nationally as a Bariatric Center for Excellence.

Our nursing team members can expect to work within the full scope of his or her practice in a multidisciplinary setting.

Our patient populations require close post‑operative observation, occasional remote cardiac telemetry, early aggressive mobilization, pulmonary hygiene, extensive physical therapies, IV, central line/PICC line care, administration of TPN, anticoagulation, oxygen therapy, pain management, blood product administration, intake/output and ostomy care. Additionally, multiple tube/drain care to include chest tubes, Foley catheters, NG tubes, G‑tubes, J‑tubes, J/P drains, and rectal tubes. Extensive complex wound management along with multimodal nutritional support is given throughout the course of hospitalization.

This is a 36‑hour per week position; working days/nights (7 am – 7:30 pm and 7 pm – 7:30 am), with weekend and holiday rotation. This position qualifies for an extensive benefit package including PTO hours, which are accrued based on the number of worked hours.

Summary

The Clinical Support Technician II is responsible for assisting the professional caregiver in the delivery of patient care, transporting patient and/or equipment, setting up and maintaining patient rooms, and performing a wide range of clerical, transcription, and maintenance of the patient care unit desk area functions. Performs patient care requiring clinical and procedural knowledge and skills requiring the use of sterile techniques, infusion monitoring, and medical equipment. Coordinates the flow of communications on the patient care unit. The Clinical Support Technician II may or may not be given a defined patient care assignment based on unit needs and the discretion of the manager/charge nurse. Tracks supply inventory, orders supplies and special items. Assists unit with clerical and administrative support including PI audits and data entry.

Responsibilities

1. Assist physicians and other health care providers with routine examinations and procedures, as well as procurement of equipment and supplies.
2. Critically review patient‑care documentation making note of any significant changes in the patient’s condition and make an immediate report to a registered nurse or physician.
3. Provide a variety of clerical tasks to include but not limited to organizing and prioritizing workload, greeting and directing visitors, researching information as requested by nurses and physicians, reviewing orders for logic and clarity, revising orders as requested by the nurse, answering the telephone/patient call lights, transcribing physician orders, and maintaining medical records. Perform routine quality assurance audits, safety checks, and inventory of supplies.
4. Provide administrative and clerical support including PI audits and data entry.
5. Provide clinical support assistance to include, but not limited to, cleaning the work area, maintaining office equipment, troubleshooting common software and hardware problems, changing linens, checking supply inventory, re‑stocking supplies, transporting patients/supplies/specimens, and assisting in the orientation of new employees and students.
6. Provide direct personal care to patients as outlined in plan of care activities such as bathing, dressing, feeding, assisting with ambulation. Measure and record vital signs, and patient height and weight. May be responsible for specimen collection, skin preps/scrubs, catheter care, capillary blood glucose checks, simple wound care, range of motion exercises, and/or postural drainage. Perform oxygen room set‑up and monitors oxygen flow‑rate, perform oropharyngeal and nasopharyngeal suctioning, tracheostomy care, fecal impaction removal, sterile dressing change wound irrigation, IV fluid assembly and monitoring, IV site care and discontinue peripheral IV, ostomy irrigation and care, urinary catheterization and irrigation, perform established oral, nasogastric, gastrostomy tube feeding.
7. Reinforce routine teaching given to patients by the registered nurse or physician and document patient understanding of instructions. Distribute patient education materials at the request of patients and/or health care providers.

Education Requirements

• High School diploma or General Education Development (GED).

Licensure/Certification Requirements

• Listed as a Nursing Assistant I by the North Carolina Department of Health and Human Services.
• Licensed as a Nursing Assistant II by the North Carolina Department of Health and Human Services.
• Basic Life Support (BLS) certification.

Professional Experience Requirements

• Requires one (1) year of clerical or customer service experience and three (3) months of nursing assistant experience.

Knowledge/Skills/Abilities Requirements

• Must be fluent in verbal and written English language. Capability to develop computer skills if not competent.

Job Details

• Legal Employer: STATE
• Entity: UNC Medical Center
• Organization Unit: 6 Memorial
• Work Type: Full Time
• Standard Hours Per Week: 36.00
• Salary Range: $18.84 – $26.77 per hour (Hiring Range)
• Pay offers are determined by experience and internal equity.
• Work Assignment Type: Onsite
• Work Schedule: Night Job
• Location of Job: US:NC:Chapel Hill
• Exempt From Overtime: No
• This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Equal Employment Opportunity

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.