Clinical Support Tech I - Intermediate Neurosciences & ENT Unit

UNC Health; North Carolina; On-site; USD 25,000 - 34,000; Full time

Job summary

UNC Medical Center in Chapel Hill, NC, is opening a new Intermediate Neurosciences and ENT Unit. The Nursing Assistant I + clerical (Clinical Support Tech I) role supports professional caregivers, transports patients and equipment, and maintains patient rooms and unit desk functions.

This full-time position (36 hours/week) includes rotating day and night shifts, weekend/holiday rotation, and a comprehensive benefits package. Language proficiency and basic computer skills are required.

Qualifications

• Must be fluent in verbal and written English.
• Capability to develop computer skills if not competent.
• High School Diploma or GED required.
• BLS certification is required.
• No prior experience required.

Responsibilities

• Assist physicians and other health care providers with routine examinations and procedures.
• Transport patients and equipment and set up patient rooms.
• Perform clerical tasks: organize workload, greet visitors, transcribe orders, maintain records, and support PI audits.
• Provide personal care per plan of care: bathing, dressing, feeding, ambulation, vitals, and basic measurements.
• Reinforce patient teaching and distribute education materials.

Skills

Fluent English

Computer skills

Education

High School Diploma or GED

Job description

Description

Nursing Assistant I + clerical (Clinical Support Tech I) is needed for the new Intermediate Neurosciences and Otolaryngology/Head & Neck Surgery (ENT) Unit at UNC Medical Center in Chapel Hill, NC.

Nursing Assistant I + clerical (Clinical Support Tech I) is needed for the new Intermediate Neurosciences and Otolaryngology/Head & Neck Surgery (ENT) Unit at UNC Medical Center in Chapel Hill, NC.

This is a 36 hours per week position, working rotating shifts, days and nights (7am - 7:30pm, 7pm - 7:30am), with weekend and holiday rotation. This position qualifies for an extensive benefit package including PTO hours, which are accrued based on the number of worked hours.

Our Intermediate Neurosciences & ENT Unit (INEU) team consists of professionals who approach their work with positivity, compassion, and a strong sense of teamwork. Our unit has 18 beds available to serve the varying needs of our patient population, including 4 beds designed for Epilepsy monitoring. Our unit cares for patients with ischemic and hemorrhagic strokes, brain tumors, epilepsy, spine injury, neuromuscular illness, neurodegenerative illness, neurotrauma, and central nervous system infections. Our ENT patients are predominately present with head and neck malignancies and require a variety of surgical interventions involving the head, mouth, tongue, jaw, thyroid, and oropharynx. Our physician teams are nationally recognized as innovators in Neuro Care and Head and Neck Surgical Oncology. INEU strives to provide a sensitive, caring environment which recognizes our mission in service to patients and their families while fostering a professional, collaborative atmosphere conductive to learning and gratification for our staff.

This new unit is scheduled to open in the Summer of 2026!

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary

Responsible for assisting the professional caregiver in the delivery of patient care, transporting patient and/or equipment, setting up and maintaining patient rooms and performing a wide range of clerical, transcription, and maintenance of the patient care unit desk area functions.

Responsibilities

• Assists physicians and other health care providers with routine examinations and procedures, as well as procurement of equipment and supplies.
• Critically reviews patient care documentation making note of any significant changes in the patient's condition and make an immediate report to a registered nurse or physician.
• Provides a variety of clerical tasks to include but not limited to organizing and prioritizing workload, greeting and directing visitors, researching information as requested by nurses and physicians, reviewing orders for logic and clarity, revising orders as requested by the nurse, answering the telephone/ patient call lights, transcribing physician orders, and maintaining medical records. Performs routine quality assurance audits, safety checks, and inventory of supplies. Provides administrative and clerical support including PI audits and data entry.
• Provides clinical support assistance to include, but not limited to, cleaning the work area, maintaining office equipment, troubleshooting common software and hardware problems, changing linens, checking supply inventory, re-stocking supplies, transporting patients/ supplies/ specimens, and assisting in the orientation of new employees and students.
• Provides direct personal care to patients as outlined in plan of care activities such as bathing, dressing, feeding, assisting with ambulation. Measures and records vital signs, and patient height and weight. May be responsible for specimen collection, skin preps/scrubs, catheter care, capillary blood glucose checks, simple wound care, range of motion exercises, and/or postural drainage.
• Reinforces routine teaching given to patients by the registered nurse or physician and document patient understanding of instructions. Distributes patient education materials at the request of patients and/or health care providers.

Other Information

Education Requirements

• High School Diploma or General Education Development (GED)

Licensure/Certification Requirements

• Listed as a Nursing Assistant I by the North Carolina Department of Health and Human Service
• Basic Life Support (BLS) certification

Professional Experience Requirements

• Prior experience not required.

Knowledge/Skills/and Abilities Requirements

• Must be fluent in verbal and written English language. Capability to develop computer skills if not competent.

Job Details

• Legal Employer: STATE
• Entity: UNC Medical Center
• Organization Unit: Intermediate Neuro ENT Care Unit
• Work Type: Full Time
• Standard Hours Per Week: 36.00
• Salary Range: $18.12 - $25.51 per hour (Hiring Range)
• Pay offers are determined by experience and internal equity
• Work Assignment Type: Onsite
• Work Schedule: Variable
• Location of Job: US:NC:Chapel Hill
• Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.