Clinical Support Team Lead – Hybrid/Remote

Petaluma Health Center; Petaluma (CA); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

21 Days of Paid Time Off

10 Holidays Observed

Medical Insurance (deductible paid)

Dental Insurance

Vision Insurance

401K Matching after 1 year

FSA (Dependent Care)

Life Insurance

Long Term Disability

Employee Assistance Program

Gym Membership Discounts

Job summary

Petaluma Health Center is seeking a Clinical Support Team (CST) Supervisor to provide strategic, operational, and clinical leadership for CST Providers—including Physicians, Nurse Practitioners, and Physician Assistants—who deliver essential patient-access and care-coordination services in a hybrid work environment.

You will oversee workflows, monitor performance, coach staff, maintain the CST Playbook, and partner with care teams to ensure high-quality, patient-centered care and efficient

Qualifications

• Master’s degree in Nursing or Physician Assistant Studies required.
• At least 3 years of relevant experience, supervisory preferred.
• Epic EHR superuser preferred.

Responsibilities

• Provides day-to-day operational and clinical oversight for CST providers.
• Fosters a cohesive, connected culture across a primarily remote team through clear communication and effective virtual meetings.
• Partners with primary care, nursing, call center staff, and quality teams to promote integrated, patient-centered care.
• Provides leadership, guidance, counseling and support to team members and staff development.
• Oversee ongoing development and maintenance of the CST Playbook and workflows.

Skills

Effective interpersonal skills

Bilingual English/Spanish

Education

Master’s degree in Nursing or Physician Assistant Studies

Tools

Epic EHR

Job description

Petaluma Health Center is seeking a Clinical Support Team (CST) Supervisor to provide strategic, operational, and clinical leadership for CST Providers—including Physicians, Nurse Practitioners, and Physician Assistants—who deliver essential patient-access and care-coordination services in a hybrid work environment.

You will oversee workflows, monitor performance, coach staff, maintain the CST Playbook, and partner with care teams to ensure high-quality, patient-centered care and efficient