Clinical Support Specialist II - Neurology

Washington University in St. Louis; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Job summary

Washington University in St. Louis seeks an administrative professional to coordinate the Neuromuscular Clinical Laboratory within the Department of Neurology in St. Louis, MO.

The role encompasses general administrative services, clinical functions, and billing-related activities, requiring strong communication and organizational skills. Responsibilities include handling patient registrations in medical records and lab systems, verifying insurance for tests, and assisting with procurement and

Qualifications

• Education: High school diploma or equivalent.
• Certifications / Licenses: Not required.
• Work Experience: Healthcare experience (2 years).

Responsibilities

• Provides customer support for clients, faculty and staff in a friendly and helpful manner while maintaining professionalism.
• Maintains accuracy and attention to detail in all tasks.
• Receives and registers laboratory specimens and enters data into medical records and lab information systems.
• Oversees procurement of materials from outside institutions and coordinates with reference laboratories as needed.
• Performs insurance verification and contacts insurers for pre-certification when required.
• Ensures HIPAA compliance and participates in ongoing training and quality improvement activities.

Education

High school diploma or equivalent

Job description

Location

ST. LOUIS, MO 63110

Scheduled Hours

40

Position Summary

This position is responsible for coordinating the Neuromuscular Clinical Laboratory in the Department of Neurology. This position includes duties associated with general administrative services, clinical functions, and billing related activities. This position requires an individual with strong communication and organizational skills.

Job Description

Primary Duties & Responsibilities

• Provides customer support for clients, faculty and staff in a friendly and helpful manner while providing a positive, professional, courteous and empathetic understanding to all customers.
• Exhibits high quality performance through accuracy, attention to detail and commitment in a timely manner.
• Accepts and electronically receives laboratory specimens for all sections of the laboratory, including registering patients into medical record and laboratory information systems.
• Oversees the procurement of materials from outside institutions in support of clinical testing performed by laboratories.
• Prepares and sends materials to reference laboratories in support of clinical testing not provided internally.
• Effectively troubleshoots errors and problems in order to ensure pre-analytic accuracy in accordance with departmental policies and procedures.
• Demonstrates knowledge of insurance industry. Performs insurance verification for testing to ensure accurate and timely payment for services. Calls insurance companies for pre-certification when required.
• Maintains required HIPAA compliance, skills/competencies and participates in in-services, staff programs, continuing education, and cross-training programs according to established standards and WashU policies.
• Complies with OSHA, state and federal regulatory sources/standards.
• Participates in quality improvement activities to ensure appropriate outcomes.
• Enters CPT charges into Co-Path for billing interface.
• Interacts with internal and external physicians, staff, and lab personnel.
• Scans, faxes, sorts mail, shipping packages both international and domestic.
• Manages and orders office supplies for lab personnel.
• Interacts with WU Facilities, Housekeeping, WUSTL IT, and NCIS for work orders related to the laboratory.
• Management & administration of Electronic Medical Records Systems & Information Technology Interfaces.
• Fulfills client requests as needed.
• Assists with additional projects as needed.

Working Conditions

Job Location/Working Conditions: Normal office environment

Physical Effort: Typically sitting at a desk or table

Equipment: Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education: High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications /Professional Licenses : No specific certification/professional license is required for this position.

Work Experience: Healthcare (2 Years)

Skills: Not Applicable

Driver's License: A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education: No additional education unless stated elsewhere in the job posting.

Certifications /Professional Licenses : No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience: No additional work experience unless stated elsewhere in the job posting.

Skills: Facility Layouts, Organizing

Grade

C06-H

Salary Range

$17.89 - $26.35 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ .

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-empl