Clinical Support Specialist - ACT

Access, Inc.; New York, Northern (NY, KY); Hybrid; USD 32,000 - 43,000; Full time

Job summary

Access, Inc. in Westchester, NY is seeking a Clinical Support Staff for the Ulster County Youth ACT Team who provides trauma-informed, culturally competent care to youth ages 10–21 with SED, in home, school, or community settings.

The role emphasizes collaboration with a multidisciplinary team, skill development, crisis intervention, and coordination with schools and health professionals; Bachelor’s degree required; bilingual preferred; valid driver’s license and reliable transportation needed.

Qualifications

• Bachelor’s Degree in Human Services, Psychology, Social Work, or related field.
• One year or more of relevant experience preferred.
• Valid Driver’s License with reliable transportation.

Responsibilities

• Deliver trauma-informed, culturally and linguistically competent care that supports recovery.
• Conduct CANS Assessments and Stanley Brown Safety Plans.
• Provide crisis intervention, including weekly on-call rotation.
• Maintain up-to-date documentation and progress notes per standards.
• Participate in daily team meetings and clinical discussions for coordinated care.
• Communicate with schools, medical personnel, and other providers as appropriate.
• Follow organizational, regulatory, and oversight policies and guidelines.

Skills

Communication skills

Organization

Independent work

Team player

Bilingual English/Spanish

Case management experience

Computer literacy

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Electronic Health Record (EHR)

Job description

Do Work That Matters. In a Culture That Means It.

Be part of a team that values connection, accountability, and real impact.

Why Access?

Because how we work matters just as much as what we do. At Access, our Culture Playbook isn’t a poster on the wall – it’s how we show up for each other and for the people we support.

You’ll be part of a team that is:

• Clear about expectations
• Supportive and accountable
• Focused on outcomes that matter to people.

And committed to helping people live the healthiest and fullest lives possible – while making sure out staff can do the same.

Location: Westchester, NY

Hours: Monday- Friday 9:30 AM - 6:00 PM

Pay: $27.00

We are seeking a Clinical Support Staff for the Ulster County Youth ACT Team who has experience supporting children and emerging adults ages 10–21 navigating symptoms of Serious Emotional Disturbance (SED). The ideal candidate will be passionate about working in a collaborative team to provide intensive and highly coordinated interventions to address the significant needs of youth at risk of entering, or returning home from, high-intensity services such as inpatient or residential care.

Youth ACT services are delivered in the home, school, or community-based settings using a multidisciplinary approach to support youth and families in achieving sustainable success. The Clinical Support Staff will play an integral role in supporting therapeutic treatment goals by providing targeted skill development, training, and education to enhance a young person’s ability to manage health and mental health needs, build pre-vocational and vocational skills, and engage in prosocial activities.

PRIMARY FUNCTIONS:

• Deliver trauma-informed, culturally, and linguistically competent care that supports recovery.
• Conduct Child and Adolescent Needs and Strengths (CANS) Assessments and Stanley Brown Safety Plans.
• Provide crisis intervention, including participation in a weekly on-call rotation.
• Maintain up-to-date documentation and progress notes in accordance with regulatory and agency standards.
• Participate in daily team meetings and clinical discussions to ensure coordinated care.
• Communicate with schools, medical personnel, and other treatment-adjacent providers as appropriate.
• Follow all established organizational, regulatory, and oversight policies, procedures, and guidelines.

ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT:

• Collaborate with multidisciplinary team members to ensure comprehensive service delivery.
• Support outreach and engagement efforts to maintain connection with youth and families.
• Participate in quality improvement activities and program development initiatives.
• Attend ongoing training and supervision to enhance professional growth and service quality.

QUALIFICATIONS AND ATTRIBUTES:

• Holds a Bachelor’s Degree and has at least one year of relevant experience.
• Possesses a valid Driver’s License, has reliable transportation, and is willing to transport clients in their own vehicle.
• Demonstrates computer literacy, including proficiency in Microsoft Office Suite and the ability to learn/utilize an Electronic Health Record (EHR).
• Can work independently while maintaining strong organizational, writing, and communication skills.
• Is flexible, able to prioritize multiple tasks, and adapt to a dynamic work environment.
• Works effectively as a team player with colleagues, community partners, and other providers.
• Is committed to ongoing professional training and development.
• Has experience providing case management (e.g., assisting with Medicaid, Social Security, SNAP Benefits applications); preferred.
• Is bilingual (English/Spanish); preferred.

EDUCATION AND EXPERIENCE:

• Required: Bachelor’s Degree in Human Services, Psychology, Social Work, or a related field.
• Preferred: One or more years of experience working with youth experiencing Serious Emotional Disturbance (SED) or in community-based behavioral health settings.

PHYSICAL CHARACTERISTICS:

These physical demands are representative of the physical requirements necessary for an employee to perform the job's essential functions successfully. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position, which are reviewed in each case.

• Must be capable of accessing all rooms in a 2-story home.
• Able to work in an open-space floor plan.
• Must be capable of movement throughout the workday.
• Occasional lifting of >25+ pounds.

An Equal Opportunity Employer, including disability and Veterans