Clinical Support Specialist

Children's Network of Hillsborough; Tampa (FL); Hybrid; USD 25,000 - 36,000; Part time

Job summary

The Children’s Network of Hillsborough is seeking a part-time Clinical Support Specialist to coordinate behavioral health referrals and support communication among child welfare partners. This role helps ensure timely access to services for children and families involved in the dependency system.

The position is hybrid and part-time (20–30 hours/week). Duties include monitoring service delivery, assisting in discharge planning, maintaining documentation, and addressing barriers to care with

Responsibilities

• Monitor the timeliness, coordination, and delivery of behavioral health services for children and families.
• Review CBHAs and other records to identify service needs and facilitate referrals.
• Ensure CBHAs, Suitability Assessments, and documentation are uploaded to FSFN and to Children’s Legal Services.
• Respond to and assist with inpatient behavioral health notifications coordination.
• Participate in discharge planning for transitions from inpatient facilities or crisis units.
• Collaborate with CMOs and community partners to address barriers to care.
• Respond to requests for behavioral health information related to Independent Living and transition planning.
• Coordinate MDT staffings for care levels, planning, and authorizations.
• Maintain relationships with Medicaid providers and community partners to improve access.
• Monitor daily email communications and disseminate information to staff.
• Maintain in-office attendance to support operations and service delivery.
• Perform other duties to support agency goals.

Job description

The Children’s Network of Hillsborough is committed to working with the community to protect children and preserve families.

General Purpose of Job

The Clinical Support Specialist serves as a liaison between child welfare stakeholders, behavioral health providers, and community partners to support timely access to behavioral health services for children and families involved in the dependency system. This position is responsible for coordinating behavioral health referrals, monitoring service delivery, facilitating communication among multidisciplinary partners, supporting discharge planning and transition services, ensuring compliance with documentation requirements, and assisting in the identification and removal of barriers that may impact service access and continuity of care. The Clinical Support Specialist promotes positive outcomes for children and families through collaborative service coordination, information sharing, and adherence to child welfare and behavioral health best practices.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties And Responsibilities

• Monitor the timeliness, coordination, and delivery of behavioral health services for children and families.
• Review recommendations from Comprehensive Behavioral Health Assessments (CBHAs) and other relevant records to identify service needs and facilitate appropriate referrals.
• Ensure Comprehensive Behavioral Health Assessments, Suitability Assessments, and other required behavioral health documentation are uploaded to the Florida Safe Families Network (FSFN) and submitted to Children’s Legal Services, as required.
• Respond to and assist in the coordination and management of inpatient behavioral health notifications.
• Participate in discharge planning for children transitioning from inpatient behavioral health facilities or crisis stabilization units, including coordination and monitoring of recommended follow-up services.
• Collaborate with Case Management Organizations (CMOs), community-based care partners, and service providers to identify and address barriers to behavioral health services.
• Respond to requests for behavioral health information related to Independent Living and transition planning.
• Coordinate and participate in Multidisciplinary Team (MDT) staffings to determine appropriate levels of care, facilitate service planning, and obtain authorizations when required.
• Maintain collaborative relationships with Medicaid behavioral health providers and other community partners to improve communication, service delivery, and access to care.
• Monitor and respond to email communications daily and disseminate pertinent information to appropriate staff and stakeholders.
• Monitor email on daily basis; and circulates pertinent information to unit staff members.
• Maintain regular in-office attendance to perform essential job functions, collaborate effectively with team members, participate in meetings, and provide timely support to agency operations and service delivery.
• Perform other duties as assigned to support departmental and agency goals, as needed and appropriate to the position.

Working HOurs

CNHC’s work week is Monday through Friday with business office hours are 8:00 am to 5:00 pm. This position is part-time with 20-30 hours per week and is hybrid. Work hours may vary outside of these standard hours, including evenings and weekends, as needed to meet operational demands. All hours worked will be compensated in accordance with the Fair Labor Standards Act (FLSA) and agency policies, including applicable overtime and other compensation requirements.

Travel

Travel within and outside of Hillsborough County is required.

Training

All employees are required to complete fifteen (15) hours of training annually, which may be completed online or in a classroom setting. Employees who hold a credential or license relevant to their position must ensure that all training and continuing education requirements are met to maintain their credential or licensure.

Supervisory Responsibilities

This position does not have supervisory responsibilities