Clinical Support Specialist

EvergreenHealth; Kirkland, Northern (WA, KY); Hybrid; USD 34,000 - 55,000; Full time

Benefits offered by this job

Medical, vision and dental insurance

Health Savings Account

Flexible Spending Account

Retirement plans (457(b) and 401(a)

Paid Time Off/Vacation

Paid holidays

Tuition assistance for degrees

Job summary

EvergreenHealth in Kirkland, WA is seeking a detail-oriented administrative role to support Home Care Services, including Home Health, Hospice and Palliative Care.

The position emphasizes scheduling, intake, referral processing, and insurance case management, with a strong focus on accurate documentation and patient communication. A minimum associate degree and medical knowledge are required.

Qualifications

• Required for the position: associate degree or equivalent plus clinical familiarity and strong communication skills.
• Knowledge of quality improvement initiatives and contracts terms.
• Ability to multitask and work well under pressure with diverse clients.

Responsibilities

• Answers and routes all incoming calls for Home Care Services.
• Performs scheduling for all clinical disciplines.
• Performs intake and referral support for all clinical disciplines.
• Performs insurance case management for all clinical disciplines.
• Performs other duties as assigned.

Skills

Medical terminology

Quality improvement

Organization

Multitasking

Communication skills

Education

Associate degree or equivalent work experience

Job description

Wage Range: $24.91 - $39.85 per hour

Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity

Job Summary:

Responsibilities may include support in the areas of phone operator, scheduling, intake and referral or insurance case management, as needed, to facilitate the operations of Evergreen Home Care Services (EHCS) which includes Home Health, Hospice and Palliative Care.

Primary Duties:

1. Answers and routes all incoming calls for Home Care Services


2. Performs scheduling for all clinical disciplines.


3. Performs intake and referral support for all clinical disciplines.


4. Performs insurance case management for all clinical disciplines.


5. Performs other duties as assigned.

License, Certification, Education or Experience:

REQUIRED for the position:

• Associate degree or equivalent combination of education and work experience.


• 2 years of clerical support experience with a minimum of 1 year working in a medical field setting.


• Proficient in Medical Terminology.


• Knowledge of quality improvement initiatives.


• Knowledge and familiarity of contracts, including terms and rates.


• Must possess good organizational skills to be able to multitask and work well under pressure.


• Ability to function independently, establish priorities, and work productively.


• Ability to interact professionally and successfully with a diverse range of individuals and dispositions.


• Excellent communication skills to effectively obtain information from patients, physicians, and other clients as needed.

DESIRED for the position:2-3 years of medical field experience

Benefit Information:

Choices that care for you and your family

At EvergreenHealth, we appreciate our employees’ commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.

• Medical, vision and dental insurance


• On-demand virtual health care


• Health Savings Account


• Flexible Spending Account


• Life and disability insurance


• Retirement plans (457(b) and 401(a) with employer contribution)


• Tuition assistance for undergraduate and graduate degrees


• Federal Public Service Loan Forgiveness program


• Paid Time Off/Vacation


• Extended Illness Bank/Sick Leave


• Paid holidays


• Voluntary hospital indemnity insurance


• Voluntary identity theft protection


• Voluntary legal insurance


• Pay in lieu of benefits premium program


• Free parking


• Commuter benefits

View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below.

Kirkland Employee Benefits | Kirkland, WA | EvergreenHealth