Clinical Support Specialist

EvergreenHealth; Kirkland (WA); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Medical, vision and dental insurance

Paid Time Off/Vacation

Retirement plans (457(b) and 401(a)

Tuition assistance for undergraduate/…

Free parking

Commuter benefits

Job summary

EvergreenHealth in Kirkland, WA is seeking an administrative coordinator to support the Hospice team and ensure regulatory compliance. You will assist with policy updates, regulatory research, documentation reviews, and audit preparation to uphold federal, state, and accreditation standards.

The role also supports the EHCS Quality team through data collection, analysis, and reporting, while aiding daily operations, including calls, scheduling, intake, referrals, and insurance case management.

Qualifications

• Associate degree or equivalent combination of education and work experience.
• 2 years of clerical support experience in a medical field setting.
• Proficient in Medical Terminology.
• Knowledge of quality improvement initiatives.
• Knowledge and familiarity of contracts, including terms and rates.
• Must possess good organizational skills and multitask effectively.
• Ability to interact professionally with diverse individuals.

Responsibilities

• Answers and routes all incoming calls for Home Care Services.
• Performs scheduling for all clinical disciplines.
• Performs intake and referral support for all clinical disciplines.
• Performs insurance case management for all clinical disciplines.
• Performs other duties as assigned.

Skills

Medical terminology

Quality improvement

Contracts knowledge

Organizational skills

Multitasking

Professional interaction

Communication skills

Attention to detail

Education

Associate degree or equivalent

Job description

Description

Wage Range: $24.91 - $39.85 per hour

Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity

Primary job focus will be to support the Hospice team in implementing and maintaining compliance with new and evolving regulatory requirements. This includes assisting with policy and procedure updates, regulatory research, documentation review, audit preparation, and monitoring compliance with applicable federal, state, and accreditation standards. Additional responsibilities may include providing support to the EHCS Quality team on various quality improvement projects, data collection and analysis, reporting, and other operational initiatives as needed. This role helps facilitate the daily operations of Evergreen Home Care Services (EHCS) by promoting regulatory compliance, operational efficiency and quality outcomes.

Primary Duties:

• Answers and routes all incoming calls for Home Care Services
• Performs scheduling for all clinical disciplines.
• Performs intake and referral support for all clinical disciplines.
• Performs insurance case management for all clinical disciplines.
• Performs other duties as assigned.

License, Certification, Education or Experience:

REQUIRED for the position:

• Associate degree or equivalent combination of education and work experience.
• 2 years of clerical support experience with a minimum of 1 year working in a medical field setting.
• Proficient in Medical Terminology.
• Knowledge of quality improvement initiatives.
• Knowledge and familiarity of contracts, including terms and rates.
• Must possess good organizational skills to be able to multitask and work well under pressure.
• Ability to function independently, establish priorities, and work productively.
• Ability to interact professionally and successfully with a diverse range of individuals and dispositions.
• Excellent communication skills to effectively obtain information from patients, physicians, and other clients as needed.

DESIRED for the position: 2-3 years of medical field experience

Benefit Information:

Choices that care for you and your family

At EvergreenHealth, we appreciate our employees’ commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.

• Medical, vision and dental insurance
• On-demand virtual health care
• Health Savings Account
• Flexible Spending Account
• Life and disability insurance
• Retirement plans (457(b) and 401(a) with employer contribution)
• Tuition assistance for undergraduate and graduate degrees
• Federal Public Service Loan Forgiveness program
• Paid Time Off/Vacation
• Extended Illness Bank/Sick Leave
• Paid holidays
• Voluntary hospital indemnity insurance
• Voluntary identity theft protection
• Voluntary legal insurance
• Pay in lieu of benefits premium program
• Free parking
• Commuter benefits

Kirkland Employee Benefits | Kirkland, WA | EvergreenHealth