Clinical Support Specialist

Evaheart, Inc.; Houston (TX); On-site; USD 50,000 - 59,000; Full time

Job summary

Evaheart, Inc. is seeking a Clinical Support Specialist in Houston, Texas. This full-time role involves providing pre-operative and post-operative training, as well as technical support for the Evaheart LVAS. Candidates should have a background in biomedical engineering and be prepared for up to 50% travel.

Qualifications

• Entry-level position seeking candidates with a background in biomedical engineering.
• Must be available to travel up to 50% of the time.
• Effective communicator with customer service focus.

Responsibilities

• Provide clinical and technical support for Evaheart products.
• Conduct training and education for customers.
• Manage clinical issues and provide troubleshooting support.

Skills

Knowledge of LVAD market

Technical support

Training and educating customers

Customer interaction and support

Data analysis

Education

Biomedical engineering background

Job description

Evaheart, Inc. is looking for a field engineer ("clinical support specialist"), who has a biomedical engineering background for mechanical circulatory support. The Clinical Support Specialist will provide support to the Company by providing pre-operative & post-operative training, on-site implant tech support, and continuous data analysis for the use of the Evaheart2 LVAS.

This is a full-time in-person position at our Bellaire TX office.

Please email your CV to kdale@evaheart-usa.

Responsibilities

• Responsible for supporting the Evaheart LVAS application in the clinical trial and commercial clinical setting.
• Demonstrates thorough knowledge and command of the Evaheart LVAS.
• Performs onsite customer in-service and education regarding the product and procedures.
• Keypoint of contact for clinical issues for customers in assigned territory.
• Training and educating customers on Evaheart products per approved educational materials and IFU's.
• Provides onsite implant support and follow-up.
• Provides 24-hour technical support by phone.
• Provides field support for technical support/ troubleshooting.
• Remains aware and integrates the knowledge of the LVAD market and therapeutic indication in the performance of job duties.
• Assists in developing or updating clinical support documentation, such as checklists, patient information booklets, product brochures, training modules, and conference presentations.
• Coordinates repair and/or return of product from the site (RMAs) as needed and with prior approval from management.
• Gathers market/customer-related feedback and provides timely market information to management as requested.
• Assists in the conduct of animal studies as part of Good Laboratory Practices (GLP) applications, as needed.
• Willing to participate in healthcare vendor credentialing process.
• Available to travel up to 50% of the time.
• Attending implants to provide clinical support according to approved educational materials.
• Effective and timely management of territory clinical issues, and process-related issues, Awareness of and adherence to Advamed guidelines.
• Evaluate the clinical and educational needs of customers.
• Responsible for providing technical and clinical support to customers and the sales team.
• Coordinates and assists with the training of all centers in an assigned geographical region.
• Evaluate customer needs and recommends appropriate product modifications.
• Completes clinical reports as requested by management, and completes all additional documentation requested by management in a timely basis.
• Protects and acts responsibly toward all company equipment and confidential information.
• Provides support at Tradeshows as requested by management.
• Must be able to travel in the U.S. and occasionally internationally. Estimated 50% overnight travel (vast majority within geography indicated above).
• Ability to work effectively from a home office base and must provide the majority of their own typing, filing, and communications support.
• Ability to coordinate a high level of activity under a variety of conditions and constraints
• Performs other duties as assigned by supervisor.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  Biotechnology

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