Clinical Support Representative

Penn Medicine, University of Pennsylvania Health System; Woodbury Heights (NJ); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading academic medical center is seeking a Clinical Support Representative to provide essential clinical and administrative support to enhance patient care. This part-time role encompasses a variety of responsibilities, from assisting patients in exam rooms to maintaining patient records, ensuring compliance with health standards, and collaborating with healthcare professionals. Ideal candidates will have a high school diploma, CPR certification, and preferably some experience in the healthcare field.

Benefits

Comprehensive benefits program

Prepaid tuition assistance

Qualifications

• Required CPR certification.
• Preferred MA Certification or CNA license.
• 1+ years related experience preferred.

Responsibilities

• Supports clinical staff by rooming patients and documentation updates.
• Assists patients with mobility and exam preparation.
• Maintains cleanliness and sterilization of medical equipment.

Skills

Patient Care

Documentation

Infection Control

Education

H.S. Diploma/GED

Certified Nursing Assistant Program

Job description

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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity:Clinical Care Associates (CCA) - Penn Primary Care (PPC) and Penn Specialty Practices (PSP) of Penn Medicine Medical Group (PMMG)

Department:Shared Services Woodbury

Location:Penn Medicine Woodbury Heights - 1006 Matua Pike

Hours:Per Departmental Needs – Part Time 20+ Hours

Summary:

• The Clinical Support Representative (CSR) supports the practice by performing clinical and administrative duties including assisting patients in exam rooms, updating documentation, and cleaning and sterilizing equipment.
  
  

Responsibilities:

• Patient Care Accountabilities:
• Promptly rooms patients, using EMR to alert provider that patient is ready.
• If requested by patients, act as chaperone / patient observer during appointments or procedures.
• Assists patients as needed with walking, transfers, dressing, undressing, preparing for the exam; remains in exam room when necessary/requested.
• Functions as a witness for procedural consents if required.
• Responds appropriately to emergency/code situations.
• Clerical / Other Accountabilities:
• Obtain and scan documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc.
• Completes medical forms and other requests for information as appropriate and required. Prepares and sends patient correspondence as required.
• Assists clinical staff with the maintenance of patient education materials as needed.
• Promptly performs call-backs as directed by provider and manager.
• Provides patients with follow up care instructions as instructed by provider
• Environmental / Safety Accountabilities:
• Adheres to universal body fluids precautions and infection control policies. Disposes of infectious waste properly. Promotes infection control by using appropriate hand washing techniques.
• Ensures that the patient care areas are kept neat, orderly, well stocked and properly prepared.
• Cleans and disinfects instruments and equipment according to protocols and checks that the instruments and equipment are in proper working order. Notifies Supervisor of malfunctions. Sets up equipment and instruments as per practice protocol.
• Cleans and restocks equipment as needed. Authorized to access secured area to obtain items such as intravenous solutions and medication preparation supplies for the purpose of stocking and maintaining pars in the medication carts. Secures stock items in appropriate location.
• CSRs, if applicable as per regulatory guidelines: Maintains medication storage closet inventory and security; checks expiration dates; removes outdated items.
• Other / Regulatory:
• Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc.)
• Flexible and readily adopts new processes and engages in practice operation changes.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization
  
  

Credentials:

• CPR (Required)
• MA Certification or CNA license (Preferred)
  
  

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• Completion of an accredited Medical Assistant or Certified Nursing Assistant program (Preferred)
• 1+ years Related experience (Preferred)
  
  

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Salary Range:

$15.58 - $23.28/Hourly

As part of their job offer, successful candidates are provided a specific rate, taking into consideration various factors including experience and education.

Click here for information on UPHS’s Benefits.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  Wellness and Fitness Services, Hospitals and Health Care, and Medical Practices

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