Clinical Support Representative

University of Mississippi Medical Center; Jackson (MS); On-site; USD 21,000 - 28,000; Full time

Job summary

University of Mississippi Medical Center is seeking a Clinical Support Representative at the Main Campus Jackson to orchestrate patient scheduling, assist with referrals, and answer service inquiries. The role supports healthcare providers with administrative tasks and patient record maintenance in a fast-paced clinical setting.

Ideal candidates demonstrate strong organizational and communication skills, proficiency with healthcare software and MS Office, and a commitment to patient

Qualifications

• Must have degree or HS diploma with 2 years of clinical, customer service or admin support experience.
• Excellent organizational and time-management abilities.
• Strong communication and interpersonal skills.
• Proficiency in healthcare software and Microsoft Office Suite.
• Ability to handle confidential information professionally.

Responsibilities

• Schedule patient appointments and coordinate calendars.
• Follow up on referrals and maintain communication with patients and providers.
• Answer patient service questions and provide accurate information.
• Provide general administrative support to healthcare providers.
• Maintain and update patient records in the system.
• Coordinate with the healthcare team for seamless care."],
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Skills

Organizational skills

Communication skills

Microsoft Office Suite

Healthcare software proficiency

Confidentiality

Time management

Education

Associate or Bachelor degree or HS diploma+2 years relevant experience

Tools

Healthcare management software

Job description

Job Title

Clinical Support Representative

Location

Main Campus Jackson

Job Summary

The Clinical Support Representative plays a crucial role in ensuring the smooth operation of our healthcare facility. This position is responsible for scheduling patient appointments, following up on referrals, assisting with patient service questions, and providing general administrative support to healthcare providers. The ideal candidate will have excellent organizational skills, a friendly demeanor, and a commitment to providing exceptional patient care.

Responsibilities

• Schedule Patient Appointments: Coordinate and schedule patient appointments efficiently, ensuring optimal use of provider time and resources.
• Follow Up on Referrals: Manage and track patient referrals, ensuring timely follow-up and communication with patients and referring providers.
• Assist with Patient Service Questions: Address patient inquiries and concerns promptly and professionally, providing accurate information and assistance.
• Administrative Support: Provide general administrative support to healthcare providers, including managing patient records, processing paperwork, and handling correspondence.
• Maintain Patient Records: Ensure patient records are up-to-date and accurately entered into the system.
• Coordinate with Healthcare Team: Work closely with healthcare providers and other administrative staff to ensure seamless patient care and office operations.
• Compliance: Adhere to all healthcare regulations and confidentiality requirements.

The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Education & Experience

Degree (Associate or Bachelor) or High School Diploma/GED and two (2) years of clinical, customer service or administrative support experience.

Certifications / Licenses

N/A

Knowledge, Skills & Abilities

• Excellent organizational and time-management skills.
• Strong communication and interpersonal skills.
• Proficiency in using healthcare management software and Microsoft Office Suite.
• Ability to handle sensitive information with confidentiality and professionalism.
• Detail-oriented with the ability to multitask in a fast-paced environment.

Physical and Environmental Demands

Requires occasional working hours significantly beyond regularly scheduled hours, occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional bending, occasional lifting and carrying up to 25 pounds, occasional crouching/stooping, occasional driving, occasional kneeling, occasional reaching, constant sitting, frequent standing, occasional twisting, and frequent walking.

Employment Details

• Time Type: Full time
• FLSA Designation/Job Exempt: No
• Pay Class: Hourly
• FTE %: 100
• Work Shift: Day
• Benefits Eligibility: Grant Funded: Yes

Job Posting Date

10/20/2026

Job Closing Date

10/23/2026

EEO Statement

UMMC is an equal opportunity employer and prohibits discrimination and harassment on the basis of race, color, national origin (including limited English proficiency and primary language), disability, age, sex (as that term is defined in applicable laws such as 45 CFR § 92.101(a)(2) and binding court decisions), religion, genetic information, veteran’s status and any other status protected by applicable law.

UMMC also prohibits retaliation against those who report discrimination or harassment and against those who participate in the Medical Center’s investigation and handling of such reports.

Further, UMMC complies with all applicable statutes, regulations and executive orders regarding sex discrimination, sexual harassment, domestic and dating violence, sexual assault and stalking, including but not limited to Title IX of the Education Amendments of 1972 and its implementing regulations which prohibit discrimination on the basis of sex in any education program or activity UMMC operates including in admission and employment, the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act (“Clery Act”) and the Campus Sexual Violence Elimination Act (“SaVE Act”).

UMMC’s commitment to nondiscrimination applies to all of its programs, services, opportunities and activities, including but not limited to all employment, academic, research and clinical care practices and extends to all students, applicants for admission, employees, applicants for employment, affiliates, subcontractors, on-site contractual staff, third party or community members, visitors to any of our campuses and others participating in UMMC programs or receiving UMMC services.

With respect to employment in particular, this commitment applies to all employment decisions including but not limited to recruitment, employment, training, promotion, compensation, benefits, disciplinary actions and termination.

UMMC maintains an affirmative action program in accordance with applicable laws.

Consistent with these laws, UMMC takes affirmative action to recruit, employ, advance and prevent discrimination against qualified individuals.

In compliance with Section 1557 of the Patient Protection and Affordable Care Act and other federal civil rights laws and to ensure individuals with disabilities and those with limited English proficiency have meaningful access to, have an equal opportunity to participate in and have an equal opportunity to enjoy the benefits of our programs, activities, services and other benefits, UMMC provides the following in a timely manner and free of charge: reasonable modifications to our policies, practices, or procedures for qualified individuals with disabilities when such modifications are necessary to avoid discrimination on the basis of disability; appropriate auxiliary aids and services for individuals with disabilities (including individuals’ companions with disabilities) which may include qualified sign language interpreters and written information in other formats including braille and large print and language assistance services for individuals with limited English proficiency (including individuals’ companions with limited English proficiency) which may include qualified interpreters and information written in other languages.