Clinical Support Assistant

Galen College of Nursing; Austin (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Tuition discounts

401(k) Plan with match

Education assistance

Telemedicine and AirMed

Job summary

Galen College of Nursing in Austin seeks a Clinical Support Assistant to provide administrative support for clinical education operations across student and site touchpoints. You will collaborate with clinical leadership and faculty to ensure accurate documentation, timely communication, and coordinated placements and faculty assignments to support program outcomes.

As the first point of contact for students regarding clinical education, you will organize assignment rosters, assist with

Qualifications

• Bachelor’s degree (preferred).
• At least two years of administrative support experience.
• Familiarity with nursing education and clinical sites preferred.
• Knowledge of clinical practice and confidentiality.

Responsibilities

• Serve as the initial point of contact for students regarding clinical inquiries.
• Organize and distribute accurate student clinical rosters.
• Assist with planning orientation and Vitals to Success programming.
• Provide ongoing administrative support to clinical leadership.
• Track and monitor compliance and deadlines for documents.
• Maintain electronic databases for faculty scheduling and assignments.
• Monitor attendance and assist with documentation and meeting minutes.
• Perform other duties as assigned.

Skills

Customer service

Communication

Prioritization

Attention to detail

Discretion

Education

Bachelor’s degree (preferred)

Tools

Microsoft Excel

PowerPoint

Outlook

Word

Job description

At Galen College of Nursing, we educate and empower nurses to change lives. Since 1989, we’ve dedicated our work to delivering high-quality nursing education with a student-first mindset. As one of the largest private nursing colleges in the country, we combine the support of a close-knit learning environment with the strength of a nationally recognized institution, HCA Healthcare.

That same passion for excellence in the classroom extends to our offices. At Galen, you’ll find a culture deeply rooted in collaboration, innovation, and a shared commitment to improving the future of healthcare. Your work directly touches the next generation of nurses, and your contributions help our students pursue their dream of a compassionate career.

Position Overview

The Clinical Support Assistant provides administrative support for clinical education operations across student and clinical site touchpoints. Working in close collaboration with clinical and academic leadership and faculty, this position ensures accurate documentation, timely communication, and organized coordination of clinical placements and faculty assignments to support the achievement of program outcomes.

Student & Clinical Site Support

• Serve as the initial point of contact for students regarding clinical education inquiries, facilitating timely communication and resolution with campus clinical leadership.
• Organize and distribute accurate student clinical assignment rosters to clinical partners based on registration rosters, identifying assigned students by facility, unit, and rotation dates using placement applications or standardized spreadsheets consistent with clinical partner expectations.
• Assist with planning new student orientation and Vitals to Success programming to ensure students receive information regarding clinical requirements.
• Provide ongoing administrative support to clinical leadership related to clinical affiliates and clinical operations.

Documentation & Compliance

• Ensure proper collection, maintenance, and organization of required clinical documents in accordance with clinical partner requirements and organizational policies.
• Track and monitor clinical site-specific student and faculty compliance requirements while maintaining student and faculty confidentiality.
• Adhere to and ensure clinical affiliate deadlines are met for required clinical documentation submissions.

Faculty & Scheduling Support

• Maintain an electronic database for the coordination and assignment of faculty teaching assignments, consistent with faculty teaching qualifications, curriculum requirements, and human resource guidelines.
• Monitor and track clinical attendance; with oversight from clinical leadership, schedule students for appropriate clinical make-up opportunities and assist clinical faculty with documentation upon completion.
• Monitor and track faculty attendance and provide support with meeting minutes at meetings and educational offerings.
• Perform other duties as assigned.

Position Requirements

Education: Bachelor’s degree (preferred)

Experience: At least two (2) years of administrative support experience. Familiarity with the educational objectives and clinical experience of nursing students preferred. Understanding of the clinical practice of nursing and the types of clinical sites needed to meet course content and objectives preferred. Knowledge of the diverse organizational environments in which nursing is practiced preferred.

Skills & Competencies

• Strong customer service skills with ability to respond to student and clinical partner inquiries in a professional and timely manner.
• Excellent written and oral communication skills.
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Word.
• Ability to manage competing priorities and meet deadlines with minimal supervision.
• Strong attention to detail and commitment to accuracy in documentation and record-keeping.
• Ability to exercise discretion and maintain confidentiality of student and faculty information.

Physical & Mental Demands

• Ability to remain in a stationary position for extended periods of time while operating a computer and other office equipment.
• Occasionally moves about the office to access files, equipment, or attend meetings.
• Frequently communicates verbally and in writing with internal and external stakeholders; must be able to exchange accurate information in these situations.
• Must be able to read and review documents, data, and on-screen content with close visual attention and attention to detail.
• Ability to manage multiple priorities, meet deadlines, and work effectively under moderate pressure.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Benefits

At Galen College of Nursing, we want to ensure your needs are met. We offer a comprehensive package of medical, dental, and vision plans, tuition discounts, along with unique benefits, including:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
• Free counseling services and resources for emotional, physical, and financial well-being
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for children, elders, and pet care, home and auto repair, event planning, and more.
• Consumer discounts through Abenity.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away from Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Galen’s Compassionate Care Model Values

• Inclusivity: I foster an environment that provides opportunity for every individual to reach their full potential.
• Character: I act with integrity and compassion in all I do.
• Accountability: I own my role and accept responsibility for my actions.
• Respect: I value every person as an individual with unique contributions worthy of consideration.
• Excellence: I commit myself to the highest level of quality in everything I do.

Learn more about our vision and mission.

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Clinical Support Assistant

Galen College of Nursing