Clinical Supervisor - Urgent Care - Physician Practice

Hackensack Meridian Health; Toms River (NJ); On-site; USD 48,000 - 59,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid leave

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health is seeking a Clinical Supervisor to provide coverage and support to clinical teams across Forked River and Toms River locations. The role reports to the Practice Manager and physicians, ensuring smooth patient flow and physician satisfaction while coordinating operations between clinics.

The position requires 2+ years in a physician office, an Associate's Degree or equivalent, and strong communication skills.

Qualifications

• Minimum of two (2) years of experience in a physician office.
• Associate's Degree or equivalent work experience
• Good communicator, problem solver, flexible, organized, positive attitude.

Responsibilities

• Oversee clinical team and coordinate patient care with physicians and referrals.
• Assist Practice Manager as liaison between the Practice Administrator, the providers, and the team members.
• Monitor team members to proactively initiate calls and ensure patients receive information.
• Set up examination rooms, ensure materials and equipment are supplied.
• Ensure CLIA/OSHA and regulatory standards are met and that safety is maintained.
• Refer to POL Policy Manual and manage medical waste handling.

Skills

Physician office experience

Communication

Problem solving

Team leadership

Education

Associate's Degree or equivalent work experience

Bachelor's degree in Business Management or related health field

Job description

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Clinical Supervisor provides coverage and support, under the direction of the practice manager and physician(s) of the practice, to clinical team members to ensure smooth patient flow and physician satisfaction. May assist Practice Manager with practice operations and business functions. Serves as liaison between the practice and administration.

Position will float between Forked River and Toms River locations.

Responsibilities

A day in the life of a Clinical Supervisor at Hackensack Meridian Health includes:

• Oversees clinical team with assisting the physician to coordinate patient care in the office, hospital, referrals to physicians, and ancillary facilities.
• Assists Practice Manager in serving as a liaison between the Practice Administrator, the providers, and the team members.
• Monitors team members, and self, to proactively initiate phone calls to ensure patients are provided with all necessary information and responds to calls as per office protocol and HIPAA guidelines. Proactively reviews chart in advance of patient intake.
• Accurately and promptly sets up examination rooms and ensures needed materials and equipment are supplied.
• Ensures that team members, and self, are performing clinical duties in a safe and efficient manner while providing excellent service.
• Ensures that the team consistently complies with CLIA, OSHA, and other state/government regulatory standards/ requirements and agencies.
• Refers regularly to the POL Policy Manual. Ensures that medical waste, syringes, and needles are handled and disposed of properly.
• Ensures that the clinical environment is free from hazards that could jeopardize patient safety (e.g., broken tables, chairs, torn carpet, etc.).
• Reports safety hazards to the practice manager. Is knowledgeable about CLIA and other laboratory requirements as well as practice procedures such as monitoring of medication refrigerator and freezer temperatures.
• Ensures that patients do not have access to syringes, needles, or drugs by observing office protocols for securing these items.
• Oversees team members and leads by example to ensure patients, their families, visitors, vendors, team members, and physicians are greeted and communicated with in a professional, courteous manner to promote high quality care and superior levels of service.
• Assists with accurate and timely processing of accounts payable information, daily deposits, monitoring physician performance and productivity, monthly reports, and providing necessary feedback to improve efficiencies.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• Minimum of two (2) years of experience in a physician office.
• Associate's Degree or equivalent work experience
• Good communicator, problem solver, flexible, organized, positive attitude.

Education, Knowledge, Skills and Abilities Preferred:

• Minimum of four (4) years of experience.
• Bachelor's degree in Business Management or related health field.
• Prior supervisory experience.

Licenses and Certifications Required:

• Licensed Practical Nurse or NJ State Professional Registered Nurse License or Certified Clinical Medical Assistant or Certified Medical Assistant or Certified Registered Medical Assistant or National Certified Medical Assistant or Clinical Medical Assistant Certificate or Nationally Registered Certified Medical Assistant or Registered Clinical Medical Assistant Specialist or Certified Registered Medical Assistant.

Starting Minimum Rate

Minimum rate of $53,601.60 Annually

Job Posting Disclosure

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.