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Clinical Supervisor (Overnight)

Zywie, Inc.

South Carolina

On-site

USD 60,000 - 90,000

Full time

6 days ago
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Job summary

A leading healthcare provider is looking for a Clinical Supervisor (Overnight) to manage clinical technicians and ensure high standards of patient care. This full-time position involves staff supervision, performance monitoring, and collaboration within clinical operations. The ideal candidate should have supervisory experience, proficiency in ECG analysis, and strong organizational skills.

Qualifications

  • Minimum 1 year supervisory experience with direct reports.
  • 3 years of experience in ECG analysis.
  • Knowledge of cardiac terminology.

Responsibilities

  • Manage day-to-day staff supervision and performance.
  • Conduct performance reviews and facilitate staff development.
  • Collaborate with leaders to monitor key performance indicators.

Skills

Organizational skills
Interpersonal skills
Customer service skills
Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office
Windows Operating System

Job description

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Clinical Operations Supervisor

DEPARTMENT: Clinical

JOB TYPE: Full-Time (40 hours per week)

SCHEDULE: Monday - Friday - Overnight

REPORTS TO: Clinical Manager

SUMMARY: Founded in 2014, Zywie Healthcare is a cardiac monitoring company. We record and transmit patients’ EKGs through Holter monitor, event monitor, & mobile cardiac telemetry monitors. We are a trendsetter in the industry by putting doctors’ offices and hospitals in complete control of their cardiac monitoring. As an organization on the cutting-edge of medical science, we plan to expand beyond the confines of a cardiac device company to become the gold standard for patient care. We want you to help us make this a reality. We currently have an opening for a Clinical Operations Supervisor to join our team. The Clinical Operations Supervisor will be a shift leader managing the shift of all clinical technicians. This role will be responsible for monitoring daily performance-providing guidance, support, and recognition to their direct reports.

Duties & Responsibilities

  • Responsible for day-to-day staff supervision
    • Assist to coordinate employee disciplinary process and follow through to resolution
    • Conduct performance reviews for staff
    • Facilitate and assist with the ongoing development of clinical staff to ensure Zywie’s performance standards are met
  • Manage scheduling and performance for Clinical Department employees
  • Identify operational improvements/efficiencies and participate in interviewing, onboarding, and offboarding processes
  • Develop, mentor, and coach team members, and contribute to the implementation and reinforcement of policies, processes, and procedures
  • Collaborate with other leaders to ensure effective team performance
  • Work within the Clinical Department to monitor key performance indicators and uphold high-quality standards within a collaborative work environment
  • Contribute to the strategic management, planning, and leadership of the company
  • Assist in the development and maintenance of the Standard Operations Policy and Procedure Manual and Work instruction
  • Function as a liaison between sales and physician practice
  • Assist in reviewing and making recommendations for improvement and enhancement of current services and development of new services
  • Partner with other departments to ensure organizational goals are created to pursue the mission and vision of the organization.
  • Coordinate with the Clinical Training and Development Team on continuing education for existing staff and new hires
  • Adherence to HIPAA Guidelines and Good Clinical Practices
  • Assist with all other duties as assigned
Qualifications

  • EDUCATION: High School Diploma or equivalent
  • LICENSES/CERTIFICATIONS: CRAT and/or CCT certification
  • Minimum 1 year of supervisory with direct reports experience
  • Minimum 3 years of ECG analysis experience
  • Minimum 1 year software application experience
  • Strong organizational and interpersonal skills
  • Strong team player
  • Strong customer service skills
  • High stress tolerance
  • Ability to adapt to change quickly and efficiently
  • Knowledge of medical terminology specific to cardiac/cardiology
  • Ability to work with minimal supervision in a potentially high stress environment
  • Commitment to excellence and high standards
  • Excellent written and oral communication skills
  • Acute attention to detail
  • Ability to understand and follow written and verbal instructions
  • Must be in good standing

Knowledge – Technical Skills

  • Knowledge of EKG monitoring/interpretation and Event/MCT recorders
  • Able to utilize or learn computer applications in job
  • Knowledge of customer service, especially telephone skills and medical documentation concepts
  • Customer service experience is highly encouraged
  • Proficiency in Microsoft Office (Word, Excel, Teams, and Outlook)
  • Proficiency in Windows Operating system
  • Demonstrates effective communication skills
  • Demonstrate strong customer service, positive attitude, and team player

Seniority level
  • Seniority level
    Mid-Senior level
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Health Care Provider
  • Industries
    Hospitals and Health Care

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