Clinical Success & Operations Manager

Evvy; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Flexible PTO

$1K learning and development budget

Health, dental, and vision insurance

401(k) plan

Paid parental leave

Job summary

Evvy is seeking a Clinical Success & Operations Manager in New York City to enhance the partner experience for clinics and practitioners. This role blends relationship management and operations to ensure seamless onboarding and ongoing support.

The successful candidate will work closely with various teams, design workflow improvements, and help build scalable partner infrastructure. A strong focus on operational excellence and relationship building is essential.

Benefits include flexible PTO, health insurance, and a $1K development budget.

Qualifications

• 3–5 years of experience in customer success, partnerships, or operations in an early-stage startup.
• Experience managing multiple relationships and priorities simultaneously in a fast-paced environment.
• Exceptional organizational and project management skills.

Responsibilities

• Serve as the primary day-to-day contact for Evvy’s clinic and practitioner partners.
• Proactively identify friction points and opportunities to improve the partner experience.
• Support the commercial team in building scalable systems and processes as Evvy grows.

Skills

Customer success

Relationship management

Operational efficiency

Project management

Tools

CRM systems

Operational tooling

Job description

About this Role

We’re looking for a Clinical Success & Operations Manager to help build the partner experience layer of Evvy’s commercial organization.

You’ll own the ongoing experience for Evvy’s clinic and practitioner partners after they sign — serving as their primary strategic point of contact, internal advocate, and trusted operational partner. Your job is not just to solve problems, but to proactively improve how clinics experience Evvy over time.

This role sits at the intersection of relationship management, operations, and commercial strategy. You’ll work closely across Commercial, Ops, Marketing, Clinical, and Product to ensure our partners feel supported, informed, and set up for long-term success.

As an early member of a growing commercial team, you’ll also help design the systems, workflows, and partner infrastructure that allow Evvy to scale. This is a high-ownership role for someone who thrives in fast-moving environments and enjoys bringing structure to ambiguity.

Evvy is a primarily in-person team based in New York, NY. Given the cross-functional nature of this role, our ideal candidate is located in NYC.

What You’ll Do

Own the Partner Experience

• Serve as the primary day-to-day contact for Evvy’s clinic and practitioner partners
• Build strong, trusted relationships across clinic teams and become a reliable strategic partner over time
• Ensure every new partner has a seamless onboarding experience, from account setup through first order and ongoing adoption
• Proactively identify friction points, adoption barriers, and opportunities to improve the partner experience
• Partner closely with Operations to resolve complex or high-priority partner issues with speed and care

Build & Scale Operational Infrastructure

• Help design and improve internal workflows for onboarding, account management, issue resolution, and partner communications
• Coordinate customized partner-facing assets including educational materials, onboarding resources, one-pagers, decks, and clinic collateral
• Maintain strong internal communication loops so partner feedback reaches the right teams quickly
• Support the commercial team in building scalable systems and processes as Evvy grows

Represent Evvy Externally

• Coordinate and manage Evvy’s presence at clinical conferences, industry events, and partner meetings
• Build relationships with clinic staff, providers, and prospective partners in person
• Help reinforce Evvy’s brand as a thoughtful, high-touch partner within women’s health and fertility

What We’re Looking For

You are:

• A relationship builder at heart. You genuinely enjoy being the person that partners rely on, and you take pride in making their experience with Evvy exceptional.
• Operationally sharp. You notice when something is broken, you fix it, and then you figure out how to make sure it doesn't break again. You don't let things fall through the cracks.
• A strong communicator across audiences who is equally comfortable talking to a clinic coordinator and briefing the Evvy Marketing team on what a partner needs.
• Comfortable with ambiguity and variety. This is an early-stage role on a small team, which means your work will evolve and expand as we grow. You see that as a feature, not a bug.
• Someone who wants to build something. You're not looking for a static job description, but a chance to help shape how Evvy's commercial team operates as it scales.

You have:

• 3–5 years of experience in customer success, partnerships, or operations in an early-stage startup
• Experience managing multiple relationships and priorities simultaneously in a fast-paced environment
• Experience working cross-functionally across teams including Operations, Marketing, Clinical, and Commercial
• Exceptional organizational and project management skills
• Comfort working within CRM systems and operational tooling
• Willingness to travel for clinics, conferences, and partner events as needed

Helpful but not required:

• Experience in women’s health, diagnostics, or digital health
• Familiarity with fertility clinic workflows or clinical operations
• Experience helping build operational systems or partner success processes from scratch

Working at Evvy

Evvy is a primarily in-person team based in New York, NY with a strong culture of collaboration and connection. We work from the office 4 days a week (Wednesdays remote), and we genuinely enjoy spending time together: team dinners, happy hours, and shared wins are part of the rhythm here.

Company Benefits

• Flexible PTO
• $1K learning and development budget
• Health, dental, and vision insurance, plus HSA plans
• 401(k) plan (Roth and traditional)
• Monthly team events
• Free Evvy membership
• Paid parental leave

Evvy is an equal opportunity employer committed to diversity and inclusion. We welcome applicants of all backgrounds and do not discriminate based on race, gender, sexual orientation, age, disability, or other protected characteristics.