Epic Training Specialist

Heritage Medical Associates; Nashville (TN); On-site; USD 52,000 - 78,000; Full time

Job summary

Heritage Medical Associates in Nashville seeks a Trainer to provide foundational and ongoing training for clinical and non-clinical staff across clinic settings. The role partners with Nursing Director, Clinical Nurse Educator, and clinic leadership to deliver training, assess competency, and support policy and workflow changes.

Responsibilities include onboarding and competency check-offs, 1:1 coaching, collaboration on training materials, and development of training metrics.

Qualifications

• Strong communication, presentation, and organizational abilities required for staff training.

Responsibilities

• Foundation training for new hires including system training and patient-centric care principles.
• Facilitate transition from Foundation Training to Role Specific Training and Development.
• Deliver remedial training and 1:1 support for existing staff as needed.
• Collaborate with Nursing Director, Clinical Nurse Educator, and hiring leaders to enhance training programs.
• Administrative duties include onboarding sessions and documentation, as well as participation in weekly education meetings.

Skills

Communication

Presentation

Organization

Training

Adaptability

Medical terminology

Education

High school diploma or equivalent

Medical Assistant program

Nursing school certificate

Tennessee license (if applicable)

Tools

EPIC

Microsoft Office

Google Docs

Job description

As a member of the Heritage Medical Associates Education and Training Team, the Trainer is responsible for providing foundational training for new clinical and non-clinical staff, as well as supporting ongoing training for existing staff in clinic settings. This role supports patient care excellence by serving as a resource to ensure staff are equipped with the necessary skills and knowledge to succeed in their roles. The Trainer collaborates with key stakeholders, including the Nursing Director, Clinical Nurse Educator, hiring leaders, and clinic leadership, to deliver effective training programs, facilitate competency assessments, and support transitions, including applicable policy, protocol, procedure, and workflow changes.

RESPONSIBILITIES

Foundation Training

• Conduct foundational training for new hires, including system training, role-specific basics, and patient-centric care principles
• Complete foundation competency check-offs for new clinical staff
• Facilitate the transition from Foundation Training to Role Specific Training and Development
• Collaborate with hiring leaders and preceptors to support clinic-based new hire onboarding

Ongoing Training and Support

• Deliver remedial training and 1:1 support for existing staff, as needed
• Assist with training related to workflow changes, new protocols, or system updates
• Participate in annual job-specific competency execution and evaluation
• Round with Provider Trainers to provide collaborative support to supporting clinical staff

Collaboration and Training Development

• Work with the Clinical Nurse Educator and Nursing Director, as well as Compliance
• Coordinator when applicable, and other team members to enhance training programs
• Provide feedback on new or revised training materials
• Contribute to the development and monitoring of metrics for patient care excellence

Administrative Duties

• Facilitate and document new hire orientation sessions, ensuring all required documents are completed and uploaded
• Serve as a liaison between new hires, hiring leaders, and preceptors to support a smooth onboarding process
• Participate in weekly clinical education meetings to discuss training strategies and updates

Knowledge, Skills, and Abilities

• Strong communication skills (oral and written) to interact effectively with diverse staff
• Excellent presentation, training, and organizational abilities
• Ability to work both independently and collaboratively to achieve organizational goals
• Flexibility to manage unanticipated changes and adapt to evolving needs
• Proficiency in medical terminology and practices, including administrative and clinical office procedures, and electronic health systems (EPIC)
• Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) and Google Docs is preferred

Job Requirements

• High school diploma or equivalent required
• Degree, Diploma or Certificate of Completion from an Accredited Medical Assistant Program or Nursing School preferred. Licensed personnel must have an active, unrestricted Tennessee license.
• Minimum of 3 years of experience in a clinical or healthcare setting
• Training experience is highly desirable
• Become Epic credentialed within 6 months of hire
• BLS certification required
• Valid driver’s license and vehicle insurance required

Physical Demands and Work Environment

• Ability to stand/walk/sit up to eight hours per day: stoop, bend, twist, lift greater than 25lbs and push/pull up to 150lbs.
• Classroom training environment and 1:1 training at clinic locations
• Travel up to 50% between clinics, offices, and administrative identified office, other locations in the Nashville and surrounding counties.
• Office environment-limited exposure to communicable diseases and potential exposure to blood-borne pathogens or contaminated body fluids and other conditions common to a clinical environment.