Clinical Staff Manager

Silverado Gold Mines Ltd (SLGL); Glendale (WI); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

401(k) matching

Health, Dental and Vision Insurance

Flexible Spending Account

Paid time off

Tuition reimbursement and professional

Referral program

Pet Insurance

Auto and Home Insurance

Discount Programs

Job summary

Silverado North Shore is seeking a Clinical Staff Manager to oversee scheduling, caregiver coordination, and administrative support in a memory care community. You will manage daily and monthly clinical staff schedules, ensuring coverage and compliance, while maintaining licenses and certifications.

You will partner with Administrators, HR and DHS on staffing, overtime, and performance metrics, supervising staff across shifts and supporting retention with strong communication and compassionate

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare scheduling, preferably with dementia-related care.
• Familiarity with scheduling software and dementia care practices.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Empathetic communication style and a 'can-do' attitude.
• Active role: walking, bending, lifting (up to 50 lbs.).
• Commitment to working with seniors in a culturally diverse environment.
• Reliable transportation to meet attendance and punctuality standards.
• Comfortable working in an environment with animals and pets.
• Ability to collaborate with other department leaders.

Responsibilities

• Manage daily and monthly clinical staff schedules, ensuring proper coverage and compliance with staffing ratios.
• Maintain caregiver shift preferences and availability in an active scheduling database.
• Respond to emergent scheduling needs with creativity and urgency.
• Supervise caregivers across all shifts, including PM, NOC, and weekends.
• Assist with recruiting, interviewing, onboarding, and orientation of new caregivers.
• Track and maintain associate licenses and certifications.
• Provide regular updates to the Administrator and Director of Health Services on staffing, overtime, call-offs, and performance metrics.
• Approve payroll and manage timecards for the clinical team.
• Collaborate with HR and DHS on performance concerns, workers' comp, and leaves of absence.
• Coordinate training and continuing education for clinical staff.
• Oversee budgeting, inventory, and ordering of clinical supplies.
• Participate in quality improvement initiatives and community events.
• Foster strong relationships with caregivers, nurses, and community leaders to support retention and satisfaction.
• Supervise adherence to policies and procedures under DHS direction.

Skills

Healthcare scheduling

Dementia care

Communication

Team leadership

Flexible hours

Education

High school diploma

Tools

Scheduling software

Job description

Description

Join Silverado North Shore

Join Silverado North Shore, a memory care innovator ranked in the top 10 nationwide by Fortune Magazine Best Workplaces in Aging Services. Since 1997, Silverado has delivered exceptional care to individuals with neurodegenerative conditions. We’re a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities.

We’re hiring a Clinical Staff Manager - a detail-oriented and empathetic leader who will oversee clinical scheduling, caregiver coordination, and administrative support for our community.

Be a difference-maker with a memory care leader!

You’re a proactive and compassionate professional who thrives in a fast-paced environment. You understand the importance of efficient scheduling, strong communication, and supporting a team that delivers exceptional care to residents living with memory impairments.

What You’ll Be Doing

• Manage daily and monthly clinical staff schedules, ensuring proper coverage and compliance with staffing ratios
• Maintain caregiver shift preferences and availability in an active scheduling database
• Respond to emergent scheduling needs with creativity and urgency
• Supervise caregivers across all shifts, including PM, NOC, and weekends
• Assist with recruiting, interviewing, onboarding, and orientation of new caregivers
• Track and maintain associate licenses and certifications
• Provide regular updates to the Administrator and Director of Health Services on staffing, overtime, call-offs, and performance metrics
• Approve payroll and manage timecards for the clinical team
• Collaborate with HR and DHS on performance concerns, workers' comp, and leaves of absence
• Coordinate training and continuing education for clinical staff
• Oversee budgeting, inventory, and ordering of clinical supplies
• Participate in quality improvement initiatives and community events
• Foster strong relationships with caregivers, nurses, and community leaders to support retention and satisfaction
• Supervise adherence to policies and procedures under DHS direction

Qualifications

• High school diploma or equivalent required
• Experience in healthcare scheduling, preferably with dementia-related care
• Familiarity with scheduling software and dementia care practices
• Willingness to work flexible hours, including evenings, weekends, and holidays
• Empathetic communication style and a 'can-do' attitude
• Active role: walking, bending, lifting (up to 50 lbs.)
• Commitment to working with seniors in a culturally diverse environment
• Reliable transportation to meet attendance and punctuality standards
• Comfortable working in an environment with animals and pets
• Ability to collaborate with other department leaders

Why Choose Silverado?

• Fortune Magazine Best Workplace in Aging Services™
• Certified Great Place to Work®
• Paid training and strong internal mobility

Anticipated pay range

$70,000-$80,000 USD

Silverado Offers The Following Benefits To Eligible Employees

• 401(k) matching
• Health, Dental and Vision Insurance
• Flexible Spending Account (FSA)
• Paid time off
• Tuition reimbursement and professional development assistance
• Referral program
• Other amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs!

California Employees: For roles requiring driving, the driving requirement has been deemed essential to the performance of this role due to specific business necessity. Supporting documentation is maintained by Silverado and is available for review upon request to ensure compliance with California law.

To view California Consumer Privacy Act (CCPA) information, please visit this page: https://www.silverado.com/legal-disclaimers/#Consumer-Privacy-Act-Disclosure

Employment offers are contingent on background check, drug screening, physical, and TB testing (if applicable).

Silverado uses E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security

EOE/M/F/D/V