Clinical Staff Lead

NorthShore Health Centers; Portage (IN); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading healthcare provider in Portage, IN, is seeking a Clinical Staff Lead to assist clinical staff and ensure adherence to policies. This role involves training, compliance monitoring, and providing support to maintain high-quality healthcare services in a dynamic environment.

Qualifications

• Minimum education per Indiana/HRSA standards.
• Two years of healthcare experience preferred.

Responsibilities

• Assists with training of new staff.
• Monitors staff compliance with policies.
• Provides performance feedback to staff.

Skills

Analytical and problem-solving skills

Excellent interpersonal skills

Customer service skills

Strong planning skills

Effective communication skills

Education

Licensed or certified as Medical Assistant, LPN, APN, or RN

Tools

Microsoft Office

Job description

Job Details

Job Location: Portage, IN

Salary Range: Undisclosed

Description

The Clinical Staff Lead assists NorthShore clinical staff and is responsible for assessing, planning, and supervising under the guidance of the Regional Clinical Services Manager. The role requires expertise and adherence to NorthShore policies.

Essential Functions

• Provides coverage and support to clinical staff as needed
• Assists with training of new staff
• Facilitates quality control activities
• Completes assigned tasks from the Regional Clinical Services Manager
• Serves as the VFC liaison and point person for the health center
• Monitors staff compliance with policies and procedures
• Supports HRSA and OSHA regulation compliance
• Maintains and replenishes clinical inventory
• Monitors daily work assignments, including breaks and lunches
• Facilitates daily huddles in the absence of management
• Performs duties within your scope of practice
• Acts as an EHR superuser and supports staff
• Supervises staff in the absence or under direction of the manager
• Provides performance feedback to staff and communicates with management
• Supports implementation of new processes and procedures
• Maintains HIPAA standards and confidentiality

Competencies

• Planning and strategic foresight
• Responsible decision-making and problem-solving
• Integrity and accountability
• Innovation and creativity
• Adaptability and flexibility
• Leadership, teamwork, and conflict resolution
• Professionalism and work ethic
• Empathy

Work Environment

Work is performed in an office setting with frequent contact with patients and healthcare personnel. The environment may be stressful and interactions constant and interruptive.

Travel

Travel outside NorthShore locations is rare for this position.

Qualifications

Required Role Qualifications

• Minimum education per Indiana/HRSA standards
• Licensed or certified as Medical Assistant, LPN, APN, or RN

Preferred Role Qualifications

• Two years of healthcare experience
• Bilingual skills preferred

Required Skills

• Analytical and problem-solving skills
• Excellent interpersonal and customer service skills
• Understanding of applicable laws and policies
• Knowledge of organizational hierarchy and practices
• Strong planning and organizational skills
• Critical thinking and emotional intelligence
• Ethical decision-making
• Attention to detail
• Receptive to feedback
• Effective communication skills
• Time management and prioritization
• Proficiency with Microsoft Office
• Phlebotomy skills

Physical, Visual, and Audible Requirements

Physical activities include sitting, walking, standing, bending, crouching, climbing, kneeling, twisting, fine motor manipulation, lifting, carrying, and pushing, with specific weight capacities. Visual and auditory requirements include normal vision and hearing without assistance. Employees may be exposed to infectious diseases, contact with patients, and are expected to wear PPE as necessary. Irregular working hours may occur.