Clinical Specialist - TEG (Charlotte, NC/Greenville Spartanburg, SC)

Haemonetics; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in medical technology is seeking a Clinical Specialist for TEG in Charlotte, NC. The role involves managing customer relationships, providing training, and ensuring optimal use of TEG products. Candidates should have a strong background in clinical settings and excellent communication skills. Frequent travel is expected as part of the job.

Qualifications

• 3+ years in industry or clinical settings with complex medical devices.
• Education related to science or medical fields.

Responsibilities

• Manage territory for existing TEG customer base.
• Train new and existing customers on TEG products.
• Provide clinical expertise and support for TEG implementation.

Skills

Communication

Interpersonal Skills

Project Management

Organizational Skills

Technical Aptitude

Clinical Aptitude

Education

Bachelor's degree in Arts or Science

Master's degree in Arts, Science, or Business Administration

Job description

Join to apply for the Clinical Specialist - TEG (Charlotte, NC/Greenville Spartanburg, SC) role at Haemonetics

We are constantly looking to add to our core talent. If you are seeking a challenging and rewarding career in a diverse and dynamic work environment, Haemonetics is your employer of choice.

Job Details

Essential Duties

1. Manage territory for existing TEG customer base.
2. Increase product usage at existing accounts and expand the customer base through clinical education of new users, generating revenue growth. Ensure customers can independently, safely, and efficiently operate TEG equipment, software, and disposables, and interpret TEG results across various applications.
3. Train new and existing customers on all product and clinical aspects of the TEG line. Provide training summaries and follow up with onsite support across different operational areas such as labs, critical care, and OR.
4. Provide clinical expertise to help ensure our TEG product line reaches standard of care levels within accounts, using CRM tools and market data.
5. Drive and expand existing business by broadening TEG application within accounts, achieving annual sales targets, and ensuring optimal use of assays and software updates through relationship building, education, case support, and market events.
6. Visit hospital accounts, identify and train clinical champions, and establish relationships with key decision-makers.
7. Provide dedicated onsite support for new TEG customers during implementation, including after-hours support as needed.
8. Resolve technical, operational, and clinical customer concerns by investigating issues and collaborating with cross-functional teams for solutions.
9. Enhance professional knowledge by attending workshops, reviewing publications, networking, and participating in societies and conferences.
10. Maintain records within CRM on responsibilities and customer interactions.
11. Support VAD/ECMO, Trauma, CV, High-Risk Obstetrics, Liver Transplant, Vascular, and other Critical Care clinicians with TEG.
12. Assist customers in customizing training materials and needs.
13. Understand the competitive landscape and convert existing accounts to TEG business.
14. Collaborate with Account Managers to target key accounts for expansion and forecast revenue during planning and meetings.
15. Support regional and national tradeshows.
16. Promote device and software upgrades and additional devices.
17. Work with the Implementation team during laboratory setup, including training, validation, SOP development, and logistics.
18. Develop multi-level relationships, including with C-level executives, within the territory.
19. Participate in product development, market research, and launch activities, providing feedback to sales, marketing, and R&D teams.

Supervisory Responsibilities

None

Qualifications

Education Level

• Bachelor's degree in Arts or Science (required)
• Master's degree in Arts, Science, or Business Administration (preferred)

Education Detail

• Related to science or medical fields

Years of Experience

3+ years in industry or clinical settings, preferably with complex medical devices or critical care environments.

Skills

• Strong written and verbal communication skills
• Ability to drive product adoption and influence clinicians
• Effective interpersonal skills and relationship development
• Project management and organizational skills
• Knowledge of hemostasis management
• Technical and clinical aptitude for product training and operation

Physical Demands

• Sitting, standing, walking, reaching, and stooping as needed
• Lifting up to 10 pounds
• Fine motor skills and keyboarding
• Exposure to mechanical parts, vibration, noise, chemicals, and blood

Travel Expectations

Frequent domestic travel, 50-75%