Clinical Specialist - PC

Visionworks of America, Inc.; Phoenix (AZ); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Clinical Specialist/Optometric Assistant to enhance patient experiences in their vision care practice. This role is perfect for individuals who are passionate about customer service and eager to support patients through their eye care journey. You'll be the welcoming face of the practice, ensuring that patients receive the best care and guidance from the moment they enter. With a competitive pay range and a commitment to employee well-being, this position offers an exciting opportunity to make a difference in the vision care industry.

Benefits

Employee Discounts

401(k) Savings Plan

Paid Time Off

Medical Insurance

Dental Insurance

Qualifications

• Customer or patient service experience preferred.
• High school diploma, GED, or equivalent required.

Responsibilities

• Maintain accurate patient records before preliminary testing.
• Assist in transitioning patients from the doctor to the sales floor.

Skills

Customer Service

Patient Interaction

Education

High School Diploma

GED

Job description

Store 1420, Phoenix, Arizona, United States of America

Job Description

Posted Thursday, May 1, 2025 at 5:00 AM

About Us:

Want to bring the “care” back to the vision care industry? We're looking for charismatic individuals who are passionate about helping customers look and see great. Whether it's a friendly voice over the phone or a welcoming smile when a patient walks into your store, you will be the heart of our brand.

Pay Type: Full Time

Pay Range: $14.70 - $17.29 per hour.

The Role:

A Visionworks Clinical Specialist (CS)/Optometric Assistant is the face of our Exam Practice, dedicated to ensuring the best patient experience. The role involves training and knowledge in eye health, preliminary testing, optics, products/services, and managed vision care. The CS guides patients through the initial steps of their Visionworks experience, ensuring their eye exam needs are met in a friendly and professional manner.

• Maintain complete and accurate patient records before conducting preliminary testing.
• Introduce patients to the OD and provide important patient information.
• Assist in transitioning patients from the doctor to the sales floor, providing staff with necessary information to recommend suitable products and services.
• Support daily operational activities such as restocking inventory, cleaning equipment, and answering phones to enhance the patient experience.

Qualifications:

• Customer or patient service experience preferred but not required.

• High school diploma, GED, or equivalent; related job experience is a plus.

What We Offer:

At Visionworks, we provide a competitive benefits package, including employee discounts, 401(k) savings plan, paid time off, milestone anniversary awards, medical and dental insurance for full-timers, and more.

We value authentic leadership and diversity, equity, and inclusion (DE&I). We are an equal opportunity employer committed to fair treatment regardless of race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability, veteran status, or other protected categories.

Compensation includes the listed range, with actual pay based on experience and other factors. The role may also include bonuses, equity, and commissions as part of the compensation package.