Clinical Specialist (Merit Oncology) - Chicago, IL

Merit Medical Systems, Inc.; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Join a forward-thinking company dedicated to improving lives through innovative medical devices. This role involves providing clinical training, supporting clinicians, and developing training programs to enhance knowledge and skills. You will be integral in ensuring customer satisfaction and product understanding, collaborating with various teams to drive improvements. With a commitment to excellence and a supportive work environment, this position offers a unique opportunity to make a significant impact in the medical field. If you have a passion for healthcare and training, this is the perfect opportunity for you.

Benefits

Medical/Dental insurance

Onsite medical clinic

Onsite cafeterias

Employee garden and gardening classes

Vacation: 3 weeks

Sick leave: 1 week

Paid holidays

401K

Health Savings Account

Qualifications

• 5+ years of hands-on medical experience required.
• Education comparable to a Registered Nurse or Technician preferred.
• Excellent communication and organizational skills essential.

Responsibilities

• Provide clinical training to various groups on Merit products.
• Conduct ongoing staff training and provide clinical feedback.
• Establish relationships with lab staff and physicians.

Skills

Product training

Skill assessment testing

Training curriculum/program development

Product troubleshooting

Interpersonal communication skills

Education

Bachelor's Degree in a related field

Tools

Spreadsheets

Word processing

Databases

Job description

Work Shift: DAY

Work Schedule:

Why Merit?

At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world.

ESSENTIAL FUNCTIONS PERFORMED

1. Provide clinical training to various groups such as Sales Representatives, Tech Teams, Merit employees, Cath lab and Radiology staff, and physicians on all Merit products.
2. Answer clinical questions from doctors, technicians, sales representatives, etc.
3. Work with Sales Representatives in the field or customers to conduct evaluations, consultations, or obtain complaint information.
4. Follow up on previous product evaluations, conversions, or complaints that require additional information.
5. Establish relationships and build confidence among lab staff, physicians, Sales Representatives, and customers.
6. Ensure clinical details involving customer complaints are documented.
7. Attend meetings to help determine which events/incidents require notification to regulatory authorities.
8. Act as liaison between the lab/customers and Sales Representatives.
9. Conduct assessment testing to ascertain the skill level of those trained, and develop training curricula and programs to improve knowledge, skill, and ability.
10. Conduct ongoing staff training and provide clinical feedback to resolve customer-related issues.
11. Support and train clinicians in the field on the use of Merit products and troubleshoot product-related issues.
12. Assist with the rollout of new products, including educating Sales Representatives on features and benefits.
13. Provide information on new technologies, procedures, and industry changes.
14. Develop product training and procedural materials.
15. Develop programs for labs to obtain CEU credits, in collaboration with external accrediting firms.
16. Collaborate with the T.I.A. Department to improve existing products and develop new ones.
17. Present at regional and national meetings regarding new products, procedures, and customer complaint requirements.
18. Perform other related duties as required.

MINIMUM QUALIFICATIONS

• Education and/or business experience equivalent to a related Bachelor's Degree.
• Minimum of five years of hands-on medical experience.
• Education and clinical experience comparable to a Registered Nurse or Certified Cardiovascular or Radiology Technician preferred.
• Medical product sales and sales training experience preferred.
• Excellent communication skills and the ability to analyze feedback to develop strategies for improvement.
• Understanding of training and development techniques.
• Strong analytical skills to understand complex issues.
• Excellent organizational skills for coordinating large programs.
• Proficiency in computer skills, including spreadsheets, word processing, and databases.

Salary: $90,000-$120,000 plus bonus and benefits. Actual compensation varies based on location, skills, experience, and other factors.

COMPETENCIES

• Product training
• Skill assessment testing
• Training curriculum/program development
• Product troubleshooting
• Interpersonal communication skills

As an eligible Merit employee, you can expect:

• Multiple shift options: Days, Swing (Eve), Nights
• Medical/Dental & other insurances (eligible after 30 days)
• Onsite medical clinic
• Onsite cafeterias
• Employee garden and gardening classes
• Vacation: 3 weeks; Sick leave: 1 week; Paid holidays
• 401K and Health Savings Account

Visit www.merit.com/careers for more about our culture. Military veterans are encouraged to apply. Merit is a proud Utah Patriot Partner committed to hiring veterans.