Clinical Specialist, Enabling Technologies

Jobtailor; Hunter Hills (TN); On-site; USD 85,000 - 120,000; Full time

Job summary

Medtronic is seeking a clinical support specialist to provide clinical, technical and product knowledge across Neurosurgery, Navigation, and Robotic Assisted Surgery products. You will train customers, maintain systems, and support on-site installations with NRCs and Surgical Synergy teams.

Responsibilities include on-site support, software/hardware upgrades, maintenance, and active collaboration with district teams to resolve issues and capture opportunities.

Qualifications

• Must have clinical, medical sales or medical imaging/navigation experience.
• RT Certification and MRI certification are Nice to Have.

Responsibilities

• Provides clinical, technical and product knowledge support to existing and potential customers.
• Builds and maintains solid customer relationships and provides customer training at all levels.
• Responsible for key customer reports to support Medtronic Neurosurgery/Navigation/Robotic Assisted Surgery products and services.
• Coordinate, support, and collaborate with NRCs and team members for on-site installations with customers.
• Represents Medtronic during technology-enabled procedures to provide technical assistance.
• Maintain system hardware and software to maximize system performance.
• Installs software and hardware upgrades.
• Performs system preventative maintenance.
• Provides telephone clinical support to customers.
• Uses UNIX/LINUX commands to modify operating files.
• Fulfills Software and Service Contract obligations.
• Acts as the primary Medtronic customer liaison for repair and technical support issues.
• Provides timely information to the district team regarding customer concerns, issues and market opportunities.
• Provide service to customers per their individual needs.
• Maintains familiarity with status of calls and issues at customer sites.
• Reports necessary complaints and partners with CSM/NRC to ensure full resolution.
• Files weekly site visit and customer contact reports for service improvement purposes.
• Educates and trains physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and IT – on technical matters relating to our technology-enabled procedures.
• Provides a clinical resource for surgeons, clinicians and others being trained.
• Updates customers on tips, shortcuts and suggestions, as appropriate.
• Participates in in-house sponsored customer training at designated sites for both internal and external partners.
• Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).
• Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures.
• Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for Navigation and Robotics for applicable technology-enabled procedures.
• Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.
• Submit reports and provide information as directed.
• Cooperate with all personnel on the execution of Company programs.

Skills

Clinical Support

Technical Training

Customer Relationship Management

UNIX/Linux Commands

Image Guided Systems

MRI Operating Room Experience

Report Filing

Hardware Installation

Software Installation

Preventative Maintenance

Tools

UNIX/Linux Commands

Job description

• Provides clinical, technical and product knowledge support to existing and potential customers.


• Builds and maintains solid customer relationships and provides customer training at all levels.


• Responsible for key customer reports as required to support Medtronic Neurosurgery/Navigation/Robotic Assisted Surgery products and services.


• Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with our customers.


• Represents Medtronic during technology-enabled procedures to provide technical assistance.


• Maintain system hardware and software to maximize system performance.


• Installs software and hardware upgrades.


• Performs system preventative maintenance.


• Provides telephone clinical support to customers.


• Uses UNIX/LINUX commands to modify operating files.


• Fulfills Software and Service Contract obligations.


• Acts as the primary Medtronic customer liaison for repair and technical support issues.


• Provides timely information to the district team regarding customer concerns, issues and market opportunities.


• Provide service to customers per their individual needs.


• Maintains familiarity with status of calls and issues at customer sites.


• Reports necessary complaints and partners with CSM/NRC to ensure full resolution.


• Files weekly site visit and customer contact reports for service improvement purposes.


• Educates and trains physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters relating to our technology-enabled procedures.


• Provides a clinical resource for surgeons, clinicians and others being trained.


• Updates customers on tips, shortcuts and suggestions, as appropriate.


• Participates in in-house sponsored customer training at designated sites for both internal and external partners.


• Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).


• Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures.


• Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures.


• Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.


• Submit reports and provide information as directed.


• Cooperate with all personnel on the execution of Company programs.

Requirements

• High School Diploma or GED AND a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience;


• Associate’s Degree with a minimum 4 years of clinical, medical sales or medical imaging/navigation/robotics experience;


• A Bachelor’s degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience;


• RT and/or MRI certification (Nice to Have)


• Prior experience with Image Guided Systems (Nice to Have)


• Prior experience with MRI Operating room experience (Nice to Have)

Core Competencies

Demonstrates expertise in clinical support and technical training for Medtronic Neurosurgery, Navigation, and Robotic Assisted Surgery products. Proficient in customer relationship management and system maintenance, ensuring optimal performance and compliance with service contracts.

Highest-signal resume keywords

• Clinical Support


• Technical Training


• Customer Relationship Management


• UNIX/Linux Commands


• Image Guided Systems

ATS Optimization Keywords

Hard Skills

• Clinical Support


• Technical Assistance


• System Maintenance


• Software Installation


• Hardware Installation


• Preventative Maintenance


• Customer Training


• Report Filing


• Image Guided Systems


• MRI Operating Room Experience

Soft Skills

• Customer Relationship Building


• Collaboration


• Communication


• Problem Solving


• Training and Mentoring

Certifications & Qualifications

• RT Certification


• MRI Certification

Industry Keywords

• Medical Sales


• Medical Imaging


• Robotics


• Neurosurgery


• Navigation

Tools & Technologies

• Medtronic Products


• Surgical Synergy Technology


• Operating Room Equipment


• Clinical Software