Clinical Specialist, CRM - Bangor, Maine

Medtronic in; Bangor (ME); On-site; USD 72,000 - 90,000; Full time

Job summary

An established industry player in medical technology is seeking a Clinical Specialist to provide vital support in Cardiac Rhythm Management. This role involves engaging with healthcare professionals, offering technical and educational assistance, and ensuring smooth operational workflows. With a commitment to innovation and patient care, the company fosters a collaborative environment where your contributions can lead to significant advancements in healthcare access. If you're passionate about making a difference and thrive in dynamic settings, this opportunity is your chance to impact lives positively.

Qualifications

• 6+ years of healthcare, sales, or related experience.
• Ability to build positive relationships and strong work ethic.
• Proficiency in Microsoft applications and Salesforce.

Responsibilities

• Provide technical, operational, educational, and sales support.
• Educate and train physicians and hospital personnel.
• Manage inventory and ensure patient documentation completion.

Skills

Healthcare Experience

Sales Experience

Customer Service

Communication Skills

Relationship Building

Technical Support

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

Salesforce

Microsoft Tools

Job description

Clinical Specialist, CRM - Bangor, Maine (Finance)

We anticipate the application window for this opening will close on - 9 May 2025

At Medtronic, you can begin a lifelong career of exploration and innovation, helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Bring your talents to a leader in medical technology and healthcare solutions. Rooted in our history of mission-driven innovation, our medical technologies open doors. We support your growth with training, mentorship, and guidance to own your future success. Join us for a career that changes lives.

Provide technical, educational, operational, and sales support to help meet Cardiac Rhythm Management (CRM) sales and customer service objectives. CR M seeks collaborative candidates who strive for reliability and quality in our products, processes, and systems by being accountable, having a voice, and taking action.

Clinical Specialists are required to be within their assigned territory daily to address unscheduled needs. They must work some weekends and holidays each quarter, as determined by local management. Weeknight call coverage is primarily handled by Sales Reps, but at times, CSs may be scheduled for weeknight coverage with regional approval.

To find all Cardiac Rhythm Management Clinical Specialist roles, use #crmcs in the keyword search at Medtronic Careers.

Responsibilities

1. Technical Support
2. Complete CR M Field Technical Training, including online and field-based training.
3. Perform checks and interrogations of all CRM medical device systems post sign-off.
4. Support implant procedures of all CRM products post sign-off.
5. Provide on-call support as needed during evenings and weekends.
6. Provide troubleshooting support as requested.
7. Operational Support
8. Ensure completion of patient registration and hospital documentation.
9. Manage consignment and trunk inventory.
10. Support additional inventory needs.
11. Maintain software on programmers as directed.
12. Assist with daily coverage logistics.
13. Educational Support
14. Educate and train physicians, hospital personnel, and office staff on products and solutions.
15. Assist with training new Clinical Specialists and Sales Reps.
16. Sales Support
17. Partner with DSM, Sales Reps, and DM to understand market dynamics and customer needs.
18. Assist in obtaining customer POs.
19. Understand the competitive landscape.
20. Identify customer needs and provide feedback to support sales.
21. Ongoing Technical Development
22. Stay updated on new products and patient management solutions.
23. Complete all training promptly.
24. Perform other duties as assigned.

Minimum Qualifications

• High School Diploma + 6 years healthcare, sales, or related experience OR
• Associate's Degree + 4 years experience OR
• Bachelor's Degree + 2 years experience.

Preferred Qualifications

• Knowledge of medical terminology and device industry.
• Ability to build positive relationships.
• Strong work ethic.
• Proficiency with Microsoft tools and applications like Salesforce.
• Ability to meet vendor credentialing requirements.
• Excellent customer service and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

Physical Requirements

• Frequent travel to customer sites.
• Mobility to perform job duties.
• Ability to lift up to 40 lbs.
• Ability to work sitting, standing, or walking for extended periods.
• Environmental exposures including infectious disease and radiation.
• Ability to wear lead aprons for extended periods.
• Use of hands and vision for detailed tasks.
• Valid driver's license and vehicle insurance.

Travel Requirements

• Minimum 10% travel.

We offer competitive salary, benefits, and incentives. Learn more about our benefits and total rewards. The salary range for U.S. locations is $72,000 - $90,000, depending on experience and location.

Medtronic is committed to diversity and equal employment opportunity. We provide reasonable accommodations for individuals with disabilities.