Clinical Specialist, CST - Philadelphia, PA

Medtronic plc; Pennsylvania; Presencial; USD 76 000 - 114 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental and vision insurance

Health Savings Account

401(k) plan with employer match

Paid time off

Resumo da oferta

Medtronic plc is seeking a Clinical Specialist, Enabling Technologies to support a range of image-guided and robotics-based procedures. This field-based role requires residency within the territory and travel to multiple accounts, with a valid driver’s license essential for on-site installations and customer training.

You will provide clinical and technical support, maintain system performance, and collaborate with Surgical Synergy teams.

Qualificações

• Must have a High School Diploma or GED with 6 years of clinical, medical sales or medical imaging/navigation/robotics experience.
• Associate’s Degree with a minimum of 4 years in clinical, medical sales or imaging/navigation/robotics experience.
• Bachelor’s degree with a minimum of 2 years in clinical, medical sales or imaging/navigation/robotics experience.

Responsabilidades

• Coordinate, support, and collaborate with NRCs and Surgical Synergy team members for on-site installations.
• Represent Medtronic during technology-enabled procedures to provide technical assistance.
• Maintain system hardware and software to maximize system performance.
• Install software and hardware upgrades and perform preventative maintenance.
• Provide telephone clinical support to customers and document issues for resolution.

Formação académica

High School Diploma or GED

Associate’s Degree

Bachelor’s degree

Descrição da oferta de emprego

We anticipate the application window for this opening will close on - 7 Nov 2026.

Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

We are seeking a committed professional to join our team, required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role, which also involves travel outside the territory, presenting opportunities for broader engagement. As one of three comprehensive portfolios at Medtronic, Neuroscience is dedicated to improving the lives of people living with neurological disorders, spine conditions, and chronic pain. Guided by our Mission—to alleviate pain, restore health, and extend life—we develop technologies and therapies that help people regain function, reduce pain, and return to the activities that matter most. Our Cranial & Spinal Technologies (CST) operating unit advances surgical care for spine and cranial conditions through an integrated ecosystem of implants, navigation, robotics, imaging, and planning tools. Platforms like AiBLE enhance precision, efficiency, and outcomes for complex procedures worldwide.

Clinical Specialist, Enabling Technologies

At Medtronic, the Clinical Specialist, Enabling Technologies provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides customer training at all levels. Is responsible for key customer reports as required to support Medtronic Neurosurgery/Navigation/Robotic Assisted Surgery products and services. Must perform all duties within the Quality System and BCS requirements. This is a field-based role.

Responsibilities

• Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with our customers
• Represents Medtronic during technology-enabled procedures to provide technical assistance
• Maintain system hardware and software to maximize system performance
• Installs software and hardware upgrades
• Performs system preventative maintenance
• Provides telephone clinical support to customers
• Uses UNIX/LINUX commands to modify operating files
• Fulfills Software and Service Contract obligations
• Acts as the primary Medtronic customer liaison for repair and technical support issues
• Provides timely information to the district team regarding customer concerns, issues and market opportunities
• Provide service to customers per their individual needs
• Maintains familiarity with status of calls and issues at customer sites
• Reports necessary complaints and partners with CSM/NRC to ensure full resolution
• Files weekly site visit and customer contact reports for service improvement purposes
• Educates and trains physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters relating to our technology-enabled procedures
• Provides a clinical resource for surgeons, clinicians and others being trained
• Updates customers on tips, shortcuts and suggestions, as appropriate
• Participates in in-house sponsored customer training at designated sites for both internal and external partners
• Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer)
• Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures
• Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures
• Attend and participate in sales meetings, training programs, conventions, and trade shows as directed
• Submit reports and provide information as directed
• Cooperate with all personnel on the execution of Company programs
• Supports more complex, new image-guided products and applications to physicians and hospital staff
• Works as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals
• Provide input on new product development based on in-field experience
• Responsible for documentation at new or existing installations

Must Have: Minimum Requirements

• High School Diploma or GED and a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience
• Associate’s Degree with a minimum 4 years of clinical, medical sales or medical imaging/navigation/robotics experience
• A Bachelor’s degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience

Nice to Have

• RT and/or MRI certification
• Prior experience with Image Guided Systems
• Prior experience with MRI Operating room experience

Additional Job Requirements

Required to function using healthcare universal precautions to minimize exposure to infectious disease and radiation. Ability to serve as the primary resource for scheduled and unscheduled clinical events, periodically required to work weekends, evenings and nights and may be required to engage in overnight travel within own district or neighboring districts. Ability to work efficiently and autonomously with little direction when outside of clinical events. Ability to attend national meetings, district meetings and other training as requested. Ability to wear a 7-9 lbs protective lead apron for extended periods of time in the operating room. Ability to lift up to 40 pounds. Ability to sit, stand, and/or walking for 8+ hours per day. Ability to bend/stoop, squat and balance frequently. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer.

Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application. Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel. For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

U.S. Work Authorization & Sponsorship

In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Benefits & Compensation

Salary ranges for U.S (excl. PR) locations (USD):$76,000.00 - $114,000.00. The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location.

In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)

• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

Equal Employment Opportunity

We are an equal employment opportunity and discrimination- and harassment‑free workplace.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, we provide information on medical and prolonged veteran benefits. Medtronic will consider qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Contact

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