Sr Clinical Specialist, Cranial & Spinal Technologies - Minneapolis, MN

MDU Medtronic USA Inc; Minnesota; On-site; USD 88,000 - 132,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Health Savings Account

Tuition assistance/reimbursement

Employee Stock Purchase Plan

Paid time off

Job summary

Medtronic plc is seeking a Sr Clinical Specialist in the Minneapolis region to support Neurosurgery/Navigation/Robotics products. The role requires residence within the territory and travel to multiple accounts, with 25% travel outside the territory.

Extensive clinical and technical proficiency will be applied to training, support, and service for customers across OR, Radiology, and Biomedical teams. The candidate will collaborate with NRCs and Surgical Synergy teams, install and upgrade

Qualifications

• Minimum 8 years of clinical, medical sales or medical imaging/navigation/robotics experience with a strong field orientation.
• Bachelor’s or higher degree with relevant clinical or sales experience.
• For U.S. roles, US work authorization and ability to travel within region are required.

Responsibilities

• Coordinate, support, and collaborate with NRCs and Surgical Synergy team members for on-site installations with customers.
• Provide technical assistance during technology-enabled procedures and maintain system hardware/software.
• Install software/hardware upgrades and perform system preventative maintenance.
• Offer telephone clinical support and act as primary liaison for repair and technical support issues.
• Educate and train physicians and hospital staff on procedures and technologies.
• Prepare and file weekly site visit and customer contact reports for service improvement.

Skills

Clinical experience

Medical sales

Imaging/navigation/robotics

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s degree

Job description

A Day in the Life

We are seeking a committed professional to join our team, required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role, which also involves travel outside the territory, presenting opportunities for broader engagement. As one of three comprehensive portfolios at Medtronic, Neuroscience is dedicated to improving the lives of people living with neurological disorders, spine conditions, and chronic pain. Guided by our Mission—to alleviate pain, restore health, and extend life—we develop technologies and therapies that help people regain function, reduce pain, and return to the activities that matter most. Our Cranial & Spinal Technologies (CST) operating unit advances surgical care for spine and cranial conditions through an integrated ecosystem of implants, navigation, robotics, imaging, and planning tools. Platforms like AiBLE enhance precision, efficiency, and outcomes for complex procedures worldwide. Check us out on LinkedIn: Medtronic CST At Medtronic, the Sr Clinical Specialist, Enabling Technologies provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides customer training at all levels. Is responsible for key customer reports as required to support Medtronic Neurosurgery/Navigation/Robotic Assisted Surgery products and services. Must perform all duties within the Quality System and BCS requirements. This is a field-based position in Minneapolis. 25% travel is expected for this role.

Primary Responsibilities

• Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with our customers
• Represents Medtronic during technology-enabled procedures to provide technical assistance
• Maintain system hardware and software to maximize system performance
• Installs software and hardware upgrades
• Performs system preventative maintenance
• Provides telephone clinical support to customers
• Uses UNIX/LINUX commands to modify operating files
• Fulfills Software and Service Contract obligations
• Acts as the primary Medtronic customer liaison for repair and technical support issues
• Provides timely information to the district team regarding customer concerns, issues and market opportunities
• Provide service to customers per their individual needs
• Maintains familiarity with status of calls and issues at customer sites
• Reports necessary complaints and partners with CSM/NRC to ensure full resolution
• Files weekly site visit and customer contact reports for service improvement purposes
• Educates and trains physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters relating to our technology-enabled procedures
• Provides a clinical resource for surgeons, clinicians and others being trained
• Updates customers on tips, shortcuts and suggestions, as appropriate
• Participates in in-house sponsored customer training at designated sites for both internal and external partners
• Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer)
• Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures
• Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures
• Attend and participate in sales meetings, training programs, conventions, and trade shows as directed
• Submit reports and provide information as directed
• Cooperate with all personnel on the execution of Company programs
• Supports more complex, new image-guided products and applications to physicians and hospital staff
• Works as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals
• Provide input on new product development based on in-field experience
• Responsible for documentation at new or existing installations
• Adhere to company policies and conduct all business in an ethical manner

Required Qualifications

• High School Diploma or GED AND a minimum of 8 years of clinical, medical sales or medical imaging/navigation/robotics experience
• Associate’s Degree with a minimum 6 years of clinical, medical sales or medical imaging/navigation/robotics experience
• A Bachelor’s degree with a minimum of 4 years of clinical, medical sales or medical imaging/navigation/robotics experience
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Preferred Qualifications

• RT and/or MRI certification
• Prior experience with Image Guided Systems
• Prior experience with MRI Operating room experience

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$88,000.00 - $132,000.00

• The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location.
• In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.
• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning