Clinical Services Support Coordinator

capitalhealth; Tallahassee (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage and dental insurance

Health and dependent care spending</n>

Short and long-term disability

Major disability time off (MDTO)

Retirement plan

Life and AD&D insurance

Voluntary life and AD&D insurance

Paid time off (PTO)

Employee assistance program

SmartDollar

Job summary

Capital Health Plan in Tallahassee, FL seeks a Clinical Services Support Coordinator to join our Physician Group. This full-time role supports patient transfers and discharges, coordinates provider schedules, and helps ensure timely, accurate patient care.

You will maintain the electronic health record, develop on-call calendars, prepare reports, and track metrics to improve workflows and patient experiences in a fast-paced healthcare setting. On-site schedule is 8 am–5 pm, Monday–Friday.

Qualifications

• Associate degree or equivalent from a two-year college OR 6 months to 1 year of related experience.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook.
• Ability to read, analyze, and interpret business procedures and regulations.
• Ability to write reports, business correspondence, and procedure manuals.

Responsibilities

• Oversee patient transfers and discharges within the Physician Group.
• Maintain and update provider schedules; reflect changes in the EHR.
• Develop and manage provider on-call schedules and utilization calendars.
• Coordinate workflows to support clinical operations and projects.

Skills

Customer service

Organizational skills

Computer skills

Multi-tasking

Education

Associate's degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Join Capital Health Plan as our next Clinical Services Support Coordinator in Tallahassee, FL, and step into a key role supporting the Physician Group's mission to deliver seamless, high-quality patient care. In this full-time Clinical Services Support Coordinator position, you'll find yourself at the heart of clinical operations, where your skills and passion will help drive patient care coordination and operational effectiveness.

BECOMING ONE OF OUR CLINICAL SERVICES SUPPORT COORDINATORS

Enjoy competitive pay and comprehensive benefits, all while making a difference within a respected healthcare organization.

• Health coverage and dental insurance
• Health and dependent care spending accounts
• Short and long-term disability
• Major disability time off (MDTO)
• Retirement plan
• Life and AD&D insurance
• Voluntary life and AD&D insurance
• Paid time off (PTO)
• Employee assistance program
• SmartDollar

DELVE DEEPER INTO THIS JOB

You will work on-site in Tallahassee, FL, following a consistent 8 am – 5 pm, Monday through Friday schedule.

As a Clinical Services Support Coordinator, you will oversee patient transfers and discharges within the Physician Group, ensuring every detail is handled with care and accuracy. You will maintain and update provider schedules, promptly reflecting any changes in the electronic health record to keep patient care running smoothly. You will develop and manage provider on-call schedules, including utilization management calendars, and coordinate workflows to support clinical operations. Your day will involve creating and tracking patient notifications, facilitating operational projects, preparing vital reports and analytics, and ensuring all your work aligns with organizational and regulatory standards. Every action you take will contribute to efficient workflows and improved patient experiences in a fast-paced healthcare environment.

ABOUT US

We are a not-for-profit health care organization that has served the panhandle since 1982, delivering high-quality, affordable, and patient-centered care. Our employees are essential to our continued success, and their passion, motivation, and commitment drive our reputation for excellence and member satisfaction.

Whether delivering direct care, supporting patients, or ensuring smooth operations behind the scenes, every team member plays a vital role in fulfilling our mission to improve the health of our communities. We are dedicated to fostering a professional, respectful, and inclusive workplace where employees are valued, supported in their growth, and empowered to make a meaningful impact.

THE TYPE OF CANDIDATE WE'RE LOOKING FOR

• Associate's degree or equivalent from a two-year college or technical school OR 6 months to one year of related experience and/or training OR an equivalent combination of education and experience
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and spreadsheets
• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions
• Ability to calculate figures such as discounts, interest, proportions, percentages, area, and apply basic algebra and geometry
• Ability to solve practical problems and interpret a variety of instructions in different formats
• Ability to meet physical demands such as standing, walking, sitting, reaching, and occasionally lifting up to 25 pounds
• Legally authorized to work in the United States and not have an active non-compete agreement that would interfere with Capital Health Plan
• Strong customer service, organizational, and computer skills
• Ability to multitask and meet deadlines in a fast-paced environment

Preferred:

• 3+ years of experience in healthcare operations, care coordination, medical office administration, utilization management, case management support, or a related healthcare setting

CHP is proud to be an Equal Opportunity Employer and is committed to maintaining a workplace that values professionalism, integrity, and respect. We provide equal employment opportunities to all employees and applicants and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

Must have the ability to pass a background check and drug screening test.