Clinical Services Specialist

OnShift, Inc.; United States; Hybrid; USD 25,000 - 39,000; Part time

Job summary

The School of EMS in the United States is seeking a part-time Clinical Services Specialist to support scheduling for clinical/field internships and onboarding processes. You will assist the Clinical Services Manager and team while handling confidential information and maintaining accurate records.

The role requires strong Office 365 skills, prior administrative experience, and the ability to work independently in a flexible hybrid/remote environment.

Qualifications

• High school diploma or equivalent required.
• Strong administrative and scheduling experience.
• Proficiency with Microsoft Office and virtual meeting tools.
• Ability to handle confidential information with discretion.
• Experience supporting students or academic programs preferred.

Responsibilities

• Manage scheduling for clinical/field internships.
• Assist with onboarding procedures for students.
• Support with clinical agreements and forms.
• Maintain accurate timekeeping and records.
• Communicate effectively with students, staff, and external sites.

Skills

Administrative support

Office365

Scheduling

Customer service

Multi-tasking

Communication

Independent work

Education

High school diploma or equivalent

Tools

Office365 suite

Database management systems

Job description

Position Summary

The Clinical Services Specialist is responsible for assisting the Clinical Services Manager and team in maintaining clinical/field internship scheduling of students and onboarding procedures. This position is part-time.

Essential Duties and Responsibilities

• Generate, update, and maintain student clinical/field internship scheduling.
• Assist with clinical agreements acquisition.
• Audit all forms required to qualify for clinical/field internship time.
• Onboard students into Clinical/Field sites.
• Assist with operational timekeeping.
• Perform other duties as assigned.
• Interpersonal - Maintains confidentiality. Protects the integrity and reputation of the school and ensures a fair and educational environment for students.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive experience for students in the Program. Puts success of program above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education

• High school diploma or equivalent required.

Experience

• Prior experience in an administrative setting
• Functional working knowledge of Office365 (Word, Excel, PowerPoint, Outlook, etc.)
• Experience with multi-faceted network related software and database management systems
• Experience multi-tasking with the ability to manage competing demands, set priorities and provide timely responses to urgent issues
• Experience problem-solving and recommending improvement
• Experience adapting to new conditions and assignments
• Experience in customer service building strong relationships to be able to interact with students, staff and the public in a pleasant, tactful, courteous manner
• Experience working independently

Preferred

• Associate degree (AS/AA) from an accredited college or university preferred
• Scheduling (rooms, events, shifts, etc.) experience is preferre
• Experience working remotely is preferred

Skills and Abilities

• Language Ability –Must exhibit the ability to read, analyze, and interpret education-related material. Must have the ability to write routine reports and correspondence and the ability to speak effectively before groups of customers or employees of organization.
• Math Ability - Ability to calculate figures as they relate to teaching certain topics within the EMS curriculum.
• Reasoning Ability -Ability to solve practical problems and interpret a variety of instructions in different formats. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills - To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel and PowerPoint. Experience in the use of audio-visual equipment.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
This position generally operates in a professional office, remote, or hybrid work environment. The employee must maintain a professional work environment with appropriate internet access to participate in virtual meetings and communicate with internal and external team members.

Physical Requirements

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The employee frequently uses hands to operate a computer keyboard, mouse, and standard office equipment, and is regularly required to sit, stand, talk, and hear. Specific vision abilities required include close vision and the ability to adjust focus for extended computer use.

Conditions of Employment

• Employment is contingent on a satisfactory background check.
• Employment is contingent on successful completion of a post-offer, pre-employment drug screen, in accordance with School policy.

Equal Employment Opportunity

The School of EMS is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by applicable law.

At-Will Employment

Employment with the School of EMS is at-will. This means that either the employee or the School may end the employment relationship at any time, with or without cause and with or without notice. This job description does not constitute a contract of employment and may be modified at the School's discretion.