Clinical Services Representative 1

St. Dominic Hospital; Jackson (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Dominic Hospital in Jackson, MS is seeking a Clinical Services Rep to assist clinical staff with clerical tasks, ensure unit efficiency and deliver outstanding patient service to patients and visitors.

The role relies on established guidelines and works under close supervision, handling patient medical records and order entry while supporting the care team to maintain a welcoming, safe environment. Duties include infection control adherence and ongoing education.

Qualifications

• Access and document patient care activities and hospital processes.
• Competency in order entry.
• Ability to effectively and appropriately utilize designated communication systems.
• Care for patients and customers of all ages.
• Notify stat orders in a timely and appropriate manner.
• Maintain orderly nursing station through continual observation for cleanliness.
• Suggest ways to improve provision of patient care through appropriate channels.
• Demonstrate sensitivity to the comfort of all customers/guests and respond to their needs with cultural and religious sensitivity.
• Use time to accomplish work efficiently.
• Conform to regulatory, customer and organizational requirements.
• Operate equipment and perform duties safely.
• Adhere to infection control practices; completed required TB skin tests.

Responsibilities

• Facilitate unit operations as a team member to provide quality care and services.
• Communicate effectively with physicians and other healthcare team members for multidisciplinary patient care.
• Demonstrate problem-solving and use the chain of command for appropriate communications.
• Ensure patients, guests, and co-workers feel welcomed and respected; treat others with dignity.
• Function as a team player and adapt schedule to meet department needs.
• Perform other duties as assigned and adhere to hospital policies on PTO and illness time.

Job description

The Clinical Services Rep assists the clinical staff by performing a variety of clerical tasks that ensure the efficiency of the unit and provide outstanding customer service to our patients and visitors. Relies on established guidelines to accomplish tasks. Works under close supervision.

1. Patient Medical Record and Systems
   1. Demonstrates the ability to accurately access and document patient care activities and hospital processes.
   2. Demonstrates competency in order entry.
2. Quality
   1. Demonstrates the ability to effectively and appropriately utilize designated communication systems.
   2. Demonstrates competencies in the care and service to our patients and customers of all ages.
   3. Communicates notification of stat orders in a timely and appropriate manner.
   4. Maintains orderly nursing station through continual observation for cleanliness.
   5. Suggests ways of improving the provision of patient care through the appropriate channels.
   6. Demonstrates sensitivity to the comfort of all customers/guests and responds appropriately to their needs utilizing cultural and religious sensitivity.
   7. Utilizes time to accomplish work in an efficient manner.
   8. Employee shall conform to regulatory, customer and organizational requirements.
   9. Operates equipment and performs job-related duties in a safe manner.
   10. Adheres to infection control practices. Has completed required TB skin test(s).
3. Collaboration & Partnership
   1. Participates in facilitating unit operations, acting as a team member to provide quality care and services.
   2. Communicates effectively with the physicians and other members of the healthcare team to provide a multidisciplinary team approach to the provision of patient care.
   3. Demonstrates effective problem solving and communicates effectively with appropriate team members utilizing the chain of command;
   4. Demonstrates ability to make patients, guests, and co-workers feel welcomed and respected as individuals, treating others with dignity and respect.
   5. Demonstrates the ability to work as a team player.
   6. When requested, adjusts personal schedule to meet department/unit needs.
4. Other Duties as Assigned
   1. Insert Performance Expectation
   2. Adheres to hospital policy on the usage of Paid Time Off and Extended Illness Time.
   3. Reports to work on time, and if necessary, reports tardiness to appropriate person.
   4. Maintains a professional appearance, according to job requirements, at all times.
   5. Attended all required mandatory educational sessions.
   6. Responds appropriately to fire, safety and disaster situations. Utilizes Personal Protective Equipment (PPE) in the appropriate manner for optimal personal protection.
   7. Assumes personal responsibility for ongoing continuing education and professional development.