Unit Representative

Siskin Hospital for Physical Rehabilitation; Chattanooga, Northern (TN, KY); Hybrid; USD 31,000 - 46,000; Full time

Job summary

Siskin Hospital for Physical Rehabilitation in Chattanooga, TN seeks a full-time Unit Representative to perform clerical duties, answer phones, maintain patient charts, coordinate care, and support CMS regulations.

Under the direction of the charge nurse, you will transcribe orders, manage supplies, schedule appointments, and assist the rehab team while upholding accuracy, organization, and professional communication.

Qualifications

• High school degree or equivalent required.
• Prior Unit Representative experience preferred.
• Computer experience preferred.

Responsibilities

• Answer phones and maintain patient paper charts.
• Transcribe physician orders accurately with date/time/signature.
• Maintain nurse's station, charting areas, and Nutrition Room.

Skills

Clerical skills

Computer literacy

Interpersonal skills

Phone etiquette

Education

High school degree or equivalent

Tools

Paragon

Microsoft

Job description

Siskin Hospital is looking for a full-time Unit Rep in our inpatient facility. If you have clerical experience and would like to become part of a team of “Caring People, Changing Lives”, we would like to hear from you!

JOB DESCRIPTION

POSITION TITLE: Unit Representative

JOB SUMMARY:

Under the direction of the charge nurse, the Unit Representative performs general clerical duties to include but not limited to: answering phones, maintain patient paper charts, communicate information to staff in a timely manner, coordinate patient care and services internally and externally, schedule pertinent medical appointments and diagnostic tests for patients, schedule necessary transportation for patients, maintain par level for forms and nutritional supplies, complete patient and family notifications as applicable per CMS regulations, greet visitors and direct them to patient rooms reminding them of current visitation policies in place, manages paperwork such as patient history forms, admission and discharge documents.

SCOPE OF AUTHORITY / LEADERSHIP RESPONSIBILITY / REPORTING RELATIONSHIPS / IDENTIFICATION OF WORK TEAM

The Unit Representative provides indirect care of the rehabilitation patient through the processing of physician orders. Provides guidance to CNAs, volunteers, and students as needed. Monitors all supply usage. Initiates emergency procedures related to patients, families, staff, and institution and adheres to all criteria set forth by CMS and other applicable regulatory agencies.

MINIMUM QUALIFICATIONS OR EQUIVALENTS (education, experience, licensure, certification, and/or specific skills) *time frame for proficiency where appropriate

Education:

High school degree or equivalent.

Experience:

Prior Unit Representative experience preferred.

Computer experience preferred

Licensure/Certification:

None

Working knowledge of:

• 1. Strong clerical skills with ability to type.
• 2. Computer knowledge and ability to use multiple programs – Paragon, Microsoft
• 3. Excellent interpersonal and telephone etiquette skills
• 4. Highly organized and self-directed, ability to manage a variety of responsibilities in a calm, effective manner
• 6. Ability to operate phone system, email, printers, and copiers

PHYSICAL/MENTAL REQUIREMENTS

Must be able to lift objects more than 25 pounds. Able to walk and stand for prolonged periods of time. Ability to remember task assignments for varying periods of time. Must be able to concentrate on details with frequent interruption and complete tasks promptly.

ENVIRONMENTAL AND WORKING CONDITIONS

Routine hospital environment with frequent interruptions. Exposure to blood, body tissue, and hazardous waste materials.

May be exposed to infectious diseases.

JOB DUTIES

• Advocate/Stewardship: uses patient and hospital resources appropriately, meeting the needs of the patient without undue waste of time or supplies.
• Will maintain cleanliness and organization of the nurse’s station, break room, charting areas, and Nutrition Room.
• Will adhere to meal/break assignment. Will inform Charge Nurse when leaving and returning to unit.
• Assures privacy of patient and family
• Assures that patient’s belongings are labeled and stored neatly in appropriate area in room. Place all charge sticker on appropriate patient charge card
• Maintains appropriate stock of supplies without storing excessive amounts
• Answers call lights in a prompt, professional manner
• Demonstrates by performance and behavior, that patient concerns and needs are met regardless of patient assignment.
• Transcribes physician orders legibly and accurately with date, time, and signature. Stat physician orders are transcribed immediately and assigned nurse notified.
• Notifies nurses, therapists, and transporters of cancellations or alterations inpatient schedules as they occur.
• Incorporates special requests, such as respiratory/medical needs and rest periods.
• Files patient documents (radiology, diagnostic, and interdisciplinary notes) in the patient’s chart.
• Ensures that patients are admitted in Paragon as soon as they arrive and discharged from the system as soon as they leave. All entries are accurate and correct.
• Enhances physician visits by providing necessary assistance (charts, directions, notification or nurse, etc.) as evidenced by physician or nursing feedback to Nurse Manager.
• Restocks patient records, taking into account their discharge date. Thins charts per hospital protocol.
• Collaborator: Works with all members of the rehab team to facilitate positive outcomes for all patients.
• Precepts orientees and meets with manager to provide feedback related to strengths/weaknesses.
• Collaborates with team members to achieve high quality cost-effective care by utilizing all resources wisely.
• Demonstrates a positive team-spirited attitude in relation to change in work responsibilities including floating to other units as the need arises
• Participates in TDP program, offering feedback to rehab team as needed and transports to proper dining room. Will feed patients as indicated in a timely manner.
• Demonstrates ability to initiate and maintain positive working relationships and interpersonal skills conducive to collaborative patient care. Distributes therapy schedule to patient each morning
• Evaluates the technical performance of associates by participating in in the peer evaluation process.
• Displays initiative in contributing ideas for improving the efficiency/effectiveness of the department throughout the year as it relates to process improvement and the hospital-wide standards of ethics and corporate compliance.
• Supports continuity of care and patient/family relationships and enhances patient satisfaction as evidenced by reports.
• Independently assist peers without being asked. Promotes philosophy of teamwork.
• Demonstrates an understanding of adherence to hospital-wide and state standards including CMS, CIHQ, CARF, HIPAA, PPS, and corporate compliance.
• Assists with reminding overnight guests to report to the check in Kiosk daily for new screening and to receive a valid visitor badge.
• Covers for other associates as assigned.
• Contributes to the efficient and productive operations of the unit
• Will assess Nutrition Room supplies and order on assigned days.
• Assesses and maintains unit supplies needed to keep workflow moving (forms, office supplies, etc.)
• Keeps patient charge cards available for staff to place charge stickers on and update on a daily basis.
• Monitors copy machine, computers and other office equipment and calls for repairman when needed. Maintains supplies for these machines.
• Demonstrates efficient time management skills by completing assignments.
• Demonstrates ability to respond to emergency and Code situations according to established procedures as observed by the Director of Nursing or Charge Nurse.
• Answers and prioritizes telephone calls in a courteous manner. Identifies self and unit at all times.
• Ensures that mail and WellSky information is distributed several times each shift.
• Maintains ongoing communication with supervising RN as demonstrated by RN being aware of all potential problems and following established communication channels.
• Alerts nursing staff of STAT orders, panic lab values, emergent staff, unit or patient issues as evidenced by nursing peer evaluations and supervisor observation.
• Breaks down patient charts after discharge for HIM to pick up. Maintains proper medical record order as per policy.
• Maintains attendance and punctuality within departmental guidelines.
• Functions as clerical support person to the Unit and Nurse Manager
• Responds to and prioritizes all calls concerning patients notifying assigned nurse or Charge Nurse. Answers all call lights in a timely manner and follows up with appropriate staff member. Assures all patient requests have been communicated and resolved effectively and timely.
• Takes messages and delivers them completely and accurately.
• Updates the unit bulletin boards daily by adding new information and removing old. Old items are placed in the communication book if indicated.
• Prints SBAR report for the oncoming shift.
• Copies and distributes to nurses, team conference schedules.
• Assures that daily census report on Sharepoint is complete and up to date.
• Reviews charts each shift to assure consent to treat is signed and other quality metrics are met