Clinical Services Operations Leader

Ochsner Health; New Orleans (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Ochsner Health seeks a leader to supervise daily operations of the department’s appointment desks and drive staff development. This role plans staffing, oversees policy adherence, and mentors team members to maintain high patient service levels.

The position emphasizes collaboration with clinical colleagues and continuous operational improvement to enhance efficiency and patient satisfaction.

Qualifications

• Proficiency in using computers, software, and web-based applications.
• Excellent verbal and written communication across levels of staff and patients.
• Ability to demonstrate sound judgment and resolve conflicts effectively.

Responsibilities

• Lead and supervise daily operations of department appointment desks.
• Supervise, train, and develop department staff.
• Monitor performance and utilize data to improve processes and efficiency.

Skills

Computer skills

Communication skills

Decision making

Delegation

Flexibility

Education

High School diploma or equivalent

Bachelor's degree preferred

Job description

Ochsner Health seeks a leader to supervise daily operations of the department’s appointment desks and drive staff development. This role plans staffing, oversees policy adherence, and mentors team members to maintain high patient service levels.

The position emphasizes collaboration with clinical colleagues and continuous operational improvement to enhance efficiency and patient satisfaction.