Clinical Services Manager - Endoscopy

Uasys; Little Rock (AR); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health plans

Leave benefits

Education discount

Retirement matching

Life insurance

Career training

Merchant discounts

Prescription delivery

Job summary

University of Arkansas for Medical Sciences (UAMS) is seeking a Clinical Service Manager (CSM) to lead nursing services within ICE | IGSL Interventional Services CSM. The role has 24/7 accountability for unit operation, budget, staff development, and patient outcomes across Freeway Endoscopy and Main Hospital Endoscopy.

Qualifications include RN license in Arkansas, Bachelor’s in Nursing, and at least five years nursing experience with three years in supervision. Endoscopy experience preferred.

Qualifications

• Graduate of an accredited Nursing Program with a Bachelor's in Nursing, plus at least5 yearsof experience in nursing and at least 3 of those years ina supervisory capacity.
• Valid License as a Registered Nurse by the State of Arkansas.

Responsibilities

• Provides oversight that ensures processes for hiring, onboarding, training, developing and evaluating providers and staff members within the service line to ensure highly competent workforce.
• Engages all staff in learning the importance of clinical research which leads to better patient outcomes.
• Engages all staff to participate in clinical research activities pertinent to their job duties.
• Ensures all patient-family centered care principles are fully acclimated throughout the clinical setting, including service recovery processes to address complaint and incidents for patients, families and visitors.
• Enhances operational effectiveness with improvement projects for the service line, using solid data and analytics that directly impact key metrics related to people, service, growth, margin and quality.
• Accountable to outcomes that will include measurable targets for patient quality, satisfaction, clinical metrics, employee satisfaction, work force indicators (turnover, vacancy, advancement), etc.
• Ensures operations are consistent with the overall direction, goals and focus of the program to include timely response to regulatory agency audit requests, and verifying that required regulatory forms are submitted on time.

Skills

Nursing leadership

Clinical supervision

People management

Education

Bachelor's in Nursing

Job description

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Closing Date: 10/21/2026

Type of Position: Clinical Staff - Medical Services

Job Type: Regular

Work Shift: Day Shift (United States of America)

Sponsorship Available: No

Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at [e-mail].

Department: ICE | IGSL Interventional Services CSM

Summary of Job Duties: Clinical Service Managers (CSMs) have major responsibility for the implementation of the vision, mission, philosophy, core values, evidence-based practice, and standards of the organization, and nursing services within their defined areas of responsibility. The CSM has authority to make decisions in these areas specific to the unit(s) managed and has 24-hour, 7 days a week accountability for unit operation, including, but not limited to budget, patient/employee satisfaction/professional growth and quality outcomes. This position will manage Freeway Endoscopy and Main Hospital Endoscopy.

Minimum Qualifications:

• Graduate of an accredited Nursing Program with a Bachelor's in Nursing, plus at least5 yearsof experience in nursingand at least 3 of those yearsina supervisory capacity
• Valid License as a Registered Nurse by the State of Arkansas

Preferred Qualifications:

• Endoscopy experience

Responsibilities:

• Provides oversight that ensures processes for hiring, onboarding, training, developing and evaluating providers and staff members within the service line to ensure highly competent workforce.
• Engages all staff in learning the importance of clinical research which leads to better patient outcomes.
• Engages all staff to participate in clinical research activities pertinent to their job duties.
• Ensures all patient-family centered care principles are fully acclimated throughout the clinical setting, including service recovery processes to address complaint and incidents for patients, families and visitors.
• Enhances operational effectiveness with improvement projects for the service line, using solid data and analytics that directly impact key metrics related to people, service, growth, margin and quality.
• Accountable to outcomes that will include measurable targets for patient quality, satisfaction, clinical metrics, employee satisfaction, work force indicators (turnover, vacancy, advancement), etc.
• Ensures operations are consistent with the overall direction, goals and focus of the program to include timely response to regulatory agency audit requests, and verifying that required regulatory forms are submitted on time.
• Work closely with the cardiovascular sciences medical director.
• Drives consistent, system-wide service line approach across all facilities in conjunction with processes and standards set by the Institution’s Leadership . Ensure efficient business operations (including process improvement) of all aspects of the service line to facilitate patient access, expense management, productivity, patient safety and patient & family-centered care.
• Recruits and retains qualified individuals who possess the competencies to achieve high levels of performance.
• Ensure adequate staffing to create a safe, effective and efficient work unit.
• Manage performance to meet established standards, including but not limited to financial, quality, staffing, service and safety.
• Utilize a system-based approach to identify, address, improve and resolve any operational or performance issues or gaps.
• Functions as an effective and productive member of the leadership team by actively contributing to overall strategic planning, vision and mission implementation for the Service Line.
• Provides broad leadership and ensures success at all levels of the Service Line.
• Demonstrates effective communication and participative leadership characteristics.
• Role model for positive multidisciplinary collaboration and interaction with colleagues, management team and ancillary services.
• Promotes and models positive multidisciplinary collaboration and interaction with colleagues, management team, and ancillary service.
• Builds and sustains a team-oriented, positive, problem-solving collaborative organizational culture that is principle-centered and guided by shared values for excellence together.
• Plans operational and capital expense budgets.
• Reviews fiscal performance of all cost centers, satellite offices, diagnostic services and other ancillary services.
• Takes an active role with value analysis and as appropriate services on teams that reduce cost without sacrificing care.
• May perform other duties as assigned.

Salary Information: Commensurate with education and experience

Required Documents to Apply: License or Certificate (see special instructions for submission instructions), List of three Professional References (name, email, business title), Resume

Optional Documents: Proof of Veteran Status

Recruitment Contact Information: Please contact [e-mail] for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements: Annual TB Screening, Criminal Background Check, Sex Offender Registry, Substance Abuse Testing

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity: Sitting, Standing, Talking

Frequent Physical Activity: Pulling, Pushing, Repetitive Motion, Walking

Occasional Physical Activity: Feeling

Benefits Eligible: Yes