Clinical Services Manager – Crisis

Benton County, Oregon; Corvallis (OR); Presencial; USD 86.000 - 118.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous time off

0 Health insurance premium

Employer contributions to retirement

Descripción de la vacante

Benton County Health Services is seeking a Clinical Services Manager to oversee Crisis & Forensics operations, supervise QMHPs, QMHAs, Peer Support Specialists and Behavioral Health Technicians, and guide after-hours clinical coverage.

The role requires strategic leadership, adherence to OARs and state/federal statutes, and collaboration with law enforcement, hospitals and courts in a dynamic crisis environment. Regular full-time schedule with rotating on-call duties.

Formación

• Master’s degree in behavioral health.
• Active Oregon licensure (LPC/LCSW/LMFT).
• Valid Oregon driver’s license.
• Credentialing/privileging ability.
• Background checks and pre-employment requirements.

Responsabilidades

• Supervise QMHPs, QMHAs, Peer Support Specialists, and Behavioral Health Technicians.
• Manage late-afternoon and evening shift operations.
• Participate in a 24/7 on-call rotation with after-hours deployments.
• Ensure compliance with policies, statutes, and funding requirements; lead quality improvement.
• Collaborate with law enforcement, hospitals, courts and community agencies.

Conocimientos

Clinical supervision

Emergency decision-making

Interagency communication

Conflict resolution

Written communication

Bilingual English/Spanish

Educación

Master’s degree in behavioral health

Descripción del empleo

JOB SUMMARY:

Responsible for the clinical operations, personnel management, and workflow implementation for Crisis & Forensics shifts. This position provides direct administrative and clinical oversight for assigned Qualified Mental Health Professionals (QMHPs), Qualified Mental Health Associates (QMHAs), Peer Support Specialists, and Behavioral Health Technicians. Working under the strategic direction of the Crisis & Forensic Programs Manager 5, the Clinical Services Manager ensures strict adherence to statutory compliance, manages shift-level operational decisions, and serves as a primary clinical anchor for after-hours operations.

This role participates in a rotating 24/7 on-call manager schedule, providing clinical consultation and deploying in-person to community, hospital, or jail settings when primary after-hours coverage requires immediate escalation. The workload has high variety, requiring dynamic operational leadership and rapid problem-solving in fast-paced crisis environments.

Our team works closely across multidisciplinary roles to coordinate comprehensive care and services for individuals in crisis. We collaborate extensively with community partners—including law enforcement, hospital emergency department staff, court systems, and local behavioral health providers—to maintain an integrated system of care.

Work Schedule: Regular full-time position. Working hours are Monday through Friday, 12:30 PM – 9:30 PM. Position requires participation in a rotating 24/7 on-call manager schedule and may require holiday coverage as operational needs dictate.

Click here for a complete list of the duties, responsibilities and physical requirements of this position.

PLEASE NOTE

• This recruitment may be used to fill multiple vacancies.
• This recruitment may be used to establish a pool of qualified candidates for future vacancies.

KEY RESPONSIBILITIES

• Personnel Management & Supervision: Directly supervise QMHPs, QMHAs, Peer Support Specialists, and Behavioral Health Technicians. Handle hiring, performance management, staff training, and team health and safety. Provide formal clinical supervision and coaching to pre-licensed candidates and staff navigating complex crisis/forensic presentations.

• Shift Operations & Crisis Oversight: Manage day-to-day shift operations during late afternoon and evening hours, prioritizing immediate client and community needs.

• On-Call Manager Rotation: Participate in a 24/7 rotating manager on-call schedule. Provide 24/7 phone consultations to staff and deploy in-person to the crisis center, community, emergency departments, or county jail when primary coverage requires escalation.

• Policy, Compliance & Quality: Ensure compliance with department/county policies, OARs, state/federal statutes, and funding requirements. Lead Quality Improvement (QI) processes using data and tools (such as PDSA) to evaluate and improve shift performance.

• Partner Collaboration: Build and maintain strong working relationships with law enforcement, emergency department staff, courts, and community agencies to enhance system coordination.

• Special Projects: Plan and execute assigned strategic projects in collaboration with division leadership (PM5).

MINIMUM QUALIFICATIONS

• Education: Master’s degree in a related behavioral health field (e.g., Counseling, Social Work, Psychology).
• Licensure: Active license in the state of Oregon as an LPC, LCSW, or LMFT.
• Driver's License: Valid Oregon Driver’s License.
• Credentials: Ability to obtain and maintain credentialing and privileging per organizational standards.
• Screening: Ability to pass required background checks and pre-employment requirements.

KNOWLEDGE OF OR EXPERIENCE WITH

• Evidence-based crisis intervention models, high-acuity risk assessments, and de-escalation techniques.
• Forensic behavioral health frameworks, including Aid & Assist, PSRB, Forensic Diversion, and Civil Commitment processes.
• Oregon Administrative Rules (OARs), state and federal statutes, and ethical/confidentiality standards (HIPAA / 42 CFR Part 2).
• Principles of clinical supervision, personnel management, and staff development.
• Quality Improvement (QI) frameworks and data-informed decision-making.

SKILL IN

• Clinical Supervision & Coaching: Guiding candidates for licensure and staff through high-acuity, complex clinical cases.
• Emergency Decision-Making: Rapidly evaluating emergent situations, remaining calm under pressure, and making sound clinical/operational decisions.
• Interpersonal & Interagency Communication: Building positive, collaborative relationships with multidisciplinary teams, law enforcement, courts, and community partners.
• Conflict Resolution & Leadership: Managing shift workflows, resolving workplace conflicts, and fostering a safe, healthy environment.
• Written & Technical Communication: Proficient documentation in Electronic Health Records (EHR) and clear communication of policies and clinical reports.
• Bilingual skills in English and Spanish are highly desirable.

BENEFITS

Generous time off to maintain a healthy work-life balance!

• 11 Paid Holidays + 2 Floating Holidays + 8 hours of vacation accrual every month + sick leave. Vacation accrual increases with years of service.

$0 Health Insurance Premium!

• Medical, Dental and Vision - cover your eligible family members without additional premium.
• In addition, the County contributes up to $1,400 per year to your Health Savings or Reimbursement account!
  • Apart from your deductible you can use this money for things that aren’t traditionally paid by insurance – i.e. Ibuprofen, Tylenol and other preventative type medications
  • You never lose your Health Savings Account funds as it rolls over from year to year
• Dependents up to age 26 are covered.

Get ready for retirement. Generous employer paid contributions!

• After 6 months of employment:
  • The County makes a retirement contribution of 6% of your salary towards Oregon PERS.
  • The County makes a deferred compensation 457b plan contribution of 3% of your salary. You can add more if you wish.

A free and award-winning wellness program

• Interactive and personalized approach focused on your whole health.
• Onsite and virtual seminars, wellness challenges and fun activities.
• Monetary incentives and cool prizes to engage everyone and meet your individual needs.

100% employer-paid coverage for AD&D ($100,000), Life ($10,000), and Long-Term Disability coverage

• Supplemental plans are available at reasonable rates.

Annual salary range of:

• $86,413.60 - $117,836.58
• This position guarantees two salary raises within your first year. Increases are given at the end of the 6-month probationary period and at the 1-year anniversary, as long as your performance is in good standing! Increases are given until the maximum of the salary range is reached.

Have benefits questions?

• Reach out to us anytime: [e-mail]

Questions regarding this position can be directed to:

Hailey Halesworth, Crisis & Forensics Program Manager

Benton County Health Services

Telephone: [phone]

[e-mail]

Working & Living in Benton County

Perfectly placed in the Willamette Valley, 90 miles south of Portland and 40 miles north of Eugene, Benton County has easy access to urban areas with ample opportunities for cultural activities. Combined with outdoor recreation galore in the Cascade Range 80 miles to the east and the Coastal Range and Pacific Ocean 50 miles west, the county’s 90,000 residents like to say they “have it all.”

Benton County is an equal opportunity employer.

Helpful links and contact information

Learn more about Benton County, Understanding the County Application Process, JobInterest Cards webpage. For more information you may contact us by e-mail at [e-mail] or by phone at 541-766-6081.