Clinical Services Coordinator

Ovation Communities; Milwaukee (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Ovation Communities is seeking a Clinical Services Coordinator in Milwaukee, WI to ensure smooth operation of the Clinical Services Department through administrative and logistical duties.

The role focuses on staffing coordination, shift communication, and adherence to care standards, with emphasis on organization, confidentiality, and professional interaction.

Qualifications

• Strong organizational and time-management skills.
• Excellent written and spoken English.
• Strong communication and customer service abilities.
• Proficiency in Microsoft Office and scheduling systems; EMR experience is a plus.

Responsibilities

• Maintain staff schedule to ensure adequate coverage for Resident care needs.
• Coordinate with staff nurse, RN Supervisor and Clinical Director during shifts.
• Notify supervisor for unfilled open shifts.
• Maintain CNA Care Cards for staff assignments and updates.
• Schedule CNAs rotations (A, B, C) weekly.
• Track attendance and tardiness; coordinate with HR for follow-up.

Skills

Organization & time management

Communication & customer service

Scheduling systems

Microsoft Office

EMR experience

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

Microsoft Office

Scheduling systems

EMR systems

Job description

Job DetailsJob Location: PCH-IL - MILWAUKEE, WI 53202Job Shift: AM - 1stClinical Services CoordinatorShift: AMLocation: Ovation Communities - Chai Point

Ovation Communities is seeking a Clinical Services Coordinator who is responsible for ensuring the smooth and efficient operation of the Clinical Services Department through a variety of administrative and logistical duties

Key Responsibilities

• Maintains the main staff schedule to ensure adequate staffing coverage for Resident care needs.
• Communicates with staff nurse, RN Supervisor and/or Clinical Director throughout shift to coordinate efforts and to meet Resident and staff needs.
• If open shifts cannot be filled, notifies the supervisor as soon as possible for further guidance.
• Maintain "CNA Care Cards" for staff required work assignment; update as appropriate.
• Schedule CNAs rotations (Schedule A, B, and C) to change weekly on Sundays.
• Tracks staff attendance and tardiness; initiates appropriate disciplinary action and coordinates with RN Supervisor and HR for follow-up.

Qualifications

• Experience: Prior experience in healthcare administration, senior living, or a clinical support role. Scheduling experience (preferred).
• Education: High school diploma or equivalent; associate's degree or higher preferred.
• Other: Excellent organizational and time-management skills. Read, write and speak the English language. Strong communication and customer service abilities. Proficiency in Microsoft Office and scheduling systems; electronic medical record (EMR) experience a plus. Ability to maintain confidentiality and demonstrate professionalism in all interactions.