Clinical Service Specialist

reStart Inc.; Kansas City (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

reStart Inc. is seeking a Clinical Services Specialist to provide supportive clinical services within housing and stabilization programs.

You will integrate mental health support, crisis intervention, psychoeducation, and service coordination to promote housing stability and well‑being. This role collaborates with case managers, housing staff, and community partners, reports to the Clinical Services Program Manager, and participates in program development and continuous improvement of the

Qualifications

• Bachelor’s degree in social work, psychology, counseling, or related field.
• Experience providing mental health, crisis intervention, or supportive services in community-based settings.
• Experience working with individuals experiencing housing instability or behavioral health concerns.
• Knowledge of trauma-informed practices and strengths-based service delivery.
• Strong written and verbal communication skills.
• Ability to pass background check and drug screening.

Responsibilities

• Provide supportive mental health interventions, including crisis response and safety planning.
• Facilitate psychoeducational groups and structured skill-building sessions.
• Support participants in accessing community-based behavioural health, medical, and supportive services.
• Assist participants in identifying goals that complement housing stabilization efforts.
• Monitor participant well-being and communicate concerns within the treatment team.
• Intake, onboarding, and program engagement activities; collaboration with housing staff.
• Communicate with community agencies to coordinate clinical and supportive services.
• Participate in case conferencing and interdisciplinary discussions.
• Support cross-program collaboration to enhance service delivery.

Skills

Trauma-informed care

Communication

Crisis intervention

Documentation

Case coordination

Independent yet collaborative

Education

Bachelor's degree in Social Work, Psychology, Counseling, or related field

Tools

HMIS

Electronic health records

Case management software

Job description

The Clinical Services Specialist provides supportive clinical services to participants enrolled in reStart housing and stabilization programs. This role integrates mental health support, crisis intervention, psychoeducational programming, and service coordination within a Housing First framework to promote stability, safety, and long‑term housing success.

Clinical Services Specialists may serve participants across various programs and funding streams based on operational needs and community demand. The position works collaboratively with case managers, housing staff, and community partners to ensure clinical needs are addressed in a manner that supports housing retention and overall well‑being.

The Clinical Services Specialist reports to the Clinical Services Program Manager and contributes to the development, implementation, and continuous improvement of reStart’s clinical service delivery model.

Key Responsibilities

Clinical Service Delivery

• Provide supportive mental health interventions, including crisis response and safety planning.
• Facilitate psychoeducational groups and structured skill‑building sessions aligned with participant needs.
• Support participants in accessing community‑based behavioural health, medical, and supportive services.
• Assist participants in identifying goals that complement housing stabilization efforts.
• Monitor participant well‑being and communicate concerns appropriately within the treatment team.

Intake, Engagement & Participant Support

• Support trauma‑informed intake and onboarding processes.
• Participate in participant orientation and program engagement activities.
• Assist in grievance mediation and conflict resolution as needed.
• Promote safe, respectful, and structured program environments.
• Support participant transitions, referrals, and discharge planning coordination.
• Collaborate with housing case managers and program staff to ensure continuity of care.
• Communicate with community agencies to coordinate clinical and supportive services.
• Participate in case conferencing, team meetings, and interdisciplinary discussions.
• Support cross‑program collaboration to enhance service delivery consistency.

Documentation & Compliance

• Maintain timely, accurate, and thorough documentation in HMIS and other required systems.
• Conduct quality checks and support documentation integrity.
• Assist in maintaining daily census records and service tracking.
• Support preparation of reports for funders and internal leadership as assigned.
• Ensure compliance with confidentiality standards and applicable regulations, including HIPAA.

Collaboration & Community Partnership

• Strengthening relationships with behavioural health agencies, hospitals, and community providers.
• Collaborate with housing program managers to ensure seamless participant support.
• Represent reStart in community meetings and cross‑sector initiatives as assigned.
• Support integration of clinical services within broader organizational initiatives.

Program Operations Support

• Contribute to implementation and refinement of clinical service policies and procedures.
• Support program operations including participant supervision when needed.
• Assist in maintaining safe and organized program environments.
• Participate in ongoing quality improvement initiatives.
• Perform other duties as assigned to support program integrity and participant success.

Qualifications & Experience

• Bachelor’s Degree in Social Work, Psychology, Counseling, or related human services field required; Master’s Degree preferred.
• Experience providing mental health, crisis intervention, or supportive services in community‑based settings.
• Experience working with individuals experiencing housing instability, behavioural health concerns, or complex life challenges.
• Knowledge of trauma‑informed practices and strengths‑based service delivery.
• Familiarity with documentation standards and electronic case management systems.
• Strong written and verbal communication skills.
• Ability to work independently while contributing to a collaborative team environment.
• Ability to pass background check and drug screening.
• Valid driver’s license and reliable transportation when community‑based services are required.

Core Competencies

• Clinical Support & Crisis Response
• Ethical Judgment

Work Environment & Physical Requirements

• Frequent walking, standing, and movement throughout program facilities and community locations.
• Ability to lift up to 25 lbs.
• Ability to travel within the local community as required.
• Occasional evening or crisis‑response ( on call) availability may be required based on program needs.

reStart Inc. Core Values & Attributes

All team members are expected to demonstrate:

• Mission Commitment: Dedicated to supporting families as they move from homelessness to stability
• Integrity: Accountability, transparency, and professionalism in all responsibilities
• Collaboration: Works effectively across teams and with community partners
• Solution‑Focused Mindset: Approaches challenges with creativity and resilience
• Flexibility: Adapts to evolving operational and community needs
• Compassion: Engages participants and colleagues with respect, dignity, and care