Clinical Service Representative II - Psychiatry

Washington University in St. Louis; St. Louis (MO); On-site; USD 23,887 - 34,991; Full time

Benefits offered by this job

Up to 22 days of vacation

Competitive health insurance packages

Defined contribution retirement plan

Free Metro transit U-Pass

Job summary

Washington University in St. Louis is seeking a Clinical Office Support professional within the Department of Psychiatry. Responsibilities include greeting and registering patients, scheduling appointments, and managing medical office tasks.

Qualified candidates must have a high school diploma, BLS certification, and at least two years of medical office experience. This position requires strong communication skills and offers competitive benefits and salary ranging from $17.34 to $25.40 per hour.

Qualifications

• 2 years of experience in a medical office setting.
• Strong communication and interpersonal skills are required.
• Knowledge of medical terminology and electronic medical records.

Responsibilities

• Provide clinical office support including greeting patients and managing insurance verification.
• Schedule appointments and answer incoming patient calls.
• Assist with Epic inbox tasks and patient messages.

Skills

Communication

Computer Literacy

Electronic Medical Records (EMR)

Epic Applications

HIPAA Policies

Insurance

Interpersonal Relationships

Medical Terminology

Office Administration

Payment Collections

Physician Communications

Scheduling

Telephone Communications

Timeliness

Education

High school diploma or equivalent

Basic Life Support (BLS) certification

Job description

Position Summary

This position within the Department of Psychiatry is responsible for providing clinical office support which includes greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, collecting co-payments, answering incoming patient phone calls, and medication prior authorizations.

Scheduled Hours

40 hours per week

Responsibilities

• Greets patients, assisting with form completion; verifies accuracy of patient’s insurance and demographic information; provides HIPAA forms, consent-to-treat forms and other necessary clinic forms.
• Collects co-pays for services; verifies and balances receipts and payments.
• Reviews schedule for new patients, updating when necessary. Calls patients with appointment time reminder, obtaining insurance information and referral forms.
• Schedules return patient appointments and patient testing.
• Assists patients with insurance questions regarding billing process.
• Assists staff with sending patient appointment reminders and/or Zoom links along with other related scheduling duties as needed.
• Answers incoming patient phone calls and directs them to appropriate personnel.
• Assists with Epic inbox tasks, including patient messages and refill requests to distribute them appropriately.
• Assists with incoming faxes and shared email folders to distribute them appropriately.
• Cross coverage of other office staff as needed. For example, submits prior authorization requests per office guidelines.
• Performs other duties as assigned.

Working Conditions

• Normal office environment.
• Exposure to blood‑borne pathogens.
• Requires protective devices.
• Patient care setting.
• Direct patient care setting.
• This position is in person therefore commitment to attendance is critical and necessary.

Physical Effort

• Typically sitting at desk or table.
• Typically standing or walking.
• Typically bending, crouching, stooping.
• Occasional lifting (25 lbs. or less).

Equipment

• Office equipment.
• Clinical/diagnostic equipment.

Required Qualifications

• Education: High school diploma or equivalent, or combination of education and/or experience.
• Certification: Basic Life Support (BLS) – American Heart Association or American Red Cross. Online BLS certifications without a skills assessment component are not sufficient.
• Work Experience: Medical office setting (2 years).
• Skills: Communication, Computer Literacy, Electronic Medical Records (EMR), Epic Applications, HIPAA Policies, Insurance, Interpersonal Relationships, Medical Terminology, Office Administration, Payment Collections, Physician Communications, Scheduling, Telephone Communications, Timeliness.
• Driver’s license: Not required.

Salary & Grade

• Grade: C06‑H
• Salary Range: $17.34 - $25.40 per hour.

Benefits

• Personal Benefits
  • Up to 22 days of vacation, 10 recognized holidays, and sick time.
  • Competitive health insurance packages with priority appointments and lower copays/coinsurance.
  • Free Metro transit U‑Pass for eligible employees.
  • Defined contribution (403(b)) Retirement Savings Plan, with employee and university contributions starting at 7%.
• Wellness Benefits
  • Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, EAP, financial resources, access to dietitians, and more.
• Family Benefits
  • 4 weeks of caregiver leave to bond with your new child. Family care resources available for continued childcare needs. Adult care available.
  • WashU covers cost of tuition for you and your family, including dependent undergraduate‑level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.