Clinical Service Representative II - FPP Ambulatory Cancer Building

3M HEALTHCARE; St. Louis (MO); On-site; USD 23,887 - 34,991; Full time

Benefits offered by this job

Vacation days

Holidays and sick time

Health insurance packages

403(b) retirement savings plan

Tuition assistance

Wellness programs

Transit U-Pass

Job summary

Washington University in St. Louis is seeking a Medical Office Assistant to provide clinical office support, greet patients, verify insurance information, and collect co-pays in a normal office setting.

The role includes scheduling appointments, handling referrals, and assisting with billing questions while ensuring HIPAA compliance. Responsibilities include greeting patients, confirming demographic data, distributing forms, balancing payments, and coordinating reminders for appointments and

Qualifications

• High-school diploma or equivalent.
• Basic Life Support certification (American Heart Association)
• Basic Life Support certification (American Red Cross)
• 2 years of experience in a medical office setting
• Strong communication, computer literacy, insurance knowledge, and medical terminology

Responsibilities

• Greet patients and assist with form completion.
• Verify patient insurance and demographic information.
• Provide HIPAA, arbitration, and consent-to-treat forms.
• Collect co-pays and balance receipts/payments.
• Manage scheduling and reminders for new and returning patients.
• Prepare charts for daily appointments as needed.
• Assist patients with billing questions.
• Support scheduling tasks and reminder communications.

Skills

Communication

Computer literacy

Insurance

Interpersonal relationships

Medical terminology

Education

High-school diploma or equivalent

Tools

Basic Life Support

Job description

Position Summary

Scheduled Hours: 40. Provides clinical office support including greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co-payments.

Primary Duties & Responsibilities

• Greets patients, assisting with form completion.
• Verifies accuracy of patient’s insurance and demographic information.
• Provides HIPAA forms, arbitration forms, and consent-to-treat forms.
• Collects co‑pays for services; verifies and balances receipts and payments.
• Reviews schedule for new patients, updating when necessary.
• Calls patients with appointment time reminder, obtaining insurance information and referral forms.
• Prepares, distributes, and collects fee tickets; reviews fee tickets for completeness; reconciles fee tickets with daily schedule.
• Schedules return patient appointments and patient testing; validates patient’s parking.
• May prepare patients’ charts for daily appointments.
• Assists patients with insurance questions regarding billing process.
• Assists staff with sending out reminder cards and other related scheduling duties.

Working Conditions

Job Location: Normal office environment. Exposure to blood‑borne pathogens. Requires protective devices. Patient care setting. Direct patient care setting.

Physical Effort: Typically sitting at desk or table, typically standing or walking, typically bending, crouching, stooping; occasional lifting (25 lbs. or less).

Equipment: Office equipment, clinical/diagnostic equipment.

Qualifications

• Education: High‑school diploma or equivalent, or combination of education and/or experience.
• Certifications/Professional Licenses: Basic Life Support – American Heart Association, Basic Life Support – American Red Cross.
• Work Experience: Medical Office Setting (2Years).
• Skills: Communication, computer literacy, insurance, interpersonal relationships, medical terminology.
• Driver’s License: Not required.

Salary Range

$17.34 - $25.40 per hour. The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one’s qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U‑Pass for eligible employees.
• 403(b) retirement savings plan with employee and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program, financial resources, access to dietitians, and more.
• 4 weeks of caregiver leave to bond with your new child. Family care resources also available for your continued childcare needs. Adult care available.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate‑level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. The University’s policy is to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.