Clinical Service Representative III (West County) - Plastic Surgery

Washington University in St. Louis; Missouri; On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Vacation time

Health insurance

Metro U-Pass

Tuition assistance

Job summary

Washington University in St. Louis is seeking a lead clinical service representative to support onsite front desk and scheduling activities across locations.

Responsibilities include greeting patients, verifying benefits, collecting co-pays, and coordinating appointments and referrals with HIPAA-compliant practices. The role requires a high school diploma (or equivalent), Basic Life Support certification, and at least four years in a medical office or related customer service, with Bachelor's

Qualifications

• High school diploma or equivalent required.
• Basic Life Support certification required.
• 4 years experience in a medical office setting or related customer service.

Responsibilities

• Lead scheduling processes across locations, including appointments, referrals, and interpreter scheduling.
• Ensure MyChart emails are sent prior to appointments.
• Verify insurance cards, IDs, health history, and signatures at check-in; provide After Visit Summary.
• Process co-pays, supply fees, and prepare monthly reports; archive EMR scans.
• Back up manager for provider scheduling and templates; maintain master schedules.

Skills

Answering Telephones

Clinical Practice

Computer Literacy

Confidential Data Handling

Confidentiality

Customer Service

Data Entry

EMR Systems

Epic EHR

HIPAA Compliance

Leadership Support

Managed Care Operations

Medical Terminology

Microsoft Office

Office Etiquette

Organizing

Patient Scheduling

Prioritization

Time Management

Education

High School Diploma or equivalent

Bachelor's degree

Tools

Epic EHR

MS Office Suite

Job description

Position Summary

Onsite position serves as the lead to clinical service representative activities at one or more locations. Provides clinical office support which may including some or all of the following: greeting patients, registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co-payments. Leads work processes and assists in aspects of the front desk/scheduling team. Coordinates office functions and performs specialized/technical duties with minimal supervision. Serves as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients’ needs.

Location

ST. LOUIS, MO 63141

Scheduled Hours

40

Job Description

Primary Duties & Responsibilities

• Leads work processes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, scheduling patient interpreters as needed, registration review, referral review, scanning, treatment room preparation, and HIPAA acknowledgement notification and documentation using department-approved monitoring tools.
• Ensures all patient My Chart e-mails are sent prior to patient appointment for all visits.
• Ensures patient’s insurance cards, photo IDs, diagnosis and health history questionnaires and documents are all completed at the time of check-in and all necessary signatures are obtained and ensures all patients have been provided a copy of their After Visit Summary via MyChart or printout.
• Responsible for processing of co-payments, supply fees, entering clinic deposits, and preparing monthly reports and maintaining historical scanning of EMR's in archives.
• Backs up manager for modification of providers’ schedules, scheduling templates, maintains document scanning and indexing and master schedules according to provider protocols and management direction.
• Assists in coordination of training, interoffice activities, auditing work performance, schedules, programs, distribution of policy/procedure changes, and related administrative needs.
• Coordinates ordering and monitoring of supplies/inventory, equipment, mail and related operational services as needed.
• Serves as backup for staff planned and unplanned absences across locations as needed.
• Participates in the establishment and attainment of department goals and objectives.
• May manage and participate in QA activities.
• Performs other duties as assigned.

Working Conditions

Job Location/Working Conditions:

• Normal office environment.
• Alternative work schedules (remote work schedule).

Physical Effort

• Typically sitting at a desk or table.
• Typically standing or walking.

Equipment

• Office equipment.

Education

Required Qualifications

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications / Professional Licenses

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience

Medical Office Setting And/Or Related Customer Service (4 Years)

Skills

Not Applicable

Driver's License

A driver's license is not required for this position.

Required Qualifications

More About This Job

• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

Bachelor's degree

Certifications / Professional Licenses

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience

No additional work experience unless stated elsewhere in the job posting.

Skills

Answering Telephones, Clinical Practice, Computer Literacy, Confidential Data Handling, Confidentiality, Customer Service, Data Entry, Electronic Medical Record (EMR) Systems, Epic EHR, HIPAA Compliance, Leadership Support, Managed Care Operations, Medical Terminology, Microsoft Office, Office Etiquette, Organizing, Patient Scheduling, Prioritization, Time Management

Grade

C08-H

Salary Range

$21.33 - $31.98 / Hourly

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.