Clinical Service Representative II - Ophthalmology

Washington University in St. Louis; United States; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Vacation and holidays

Health insurance

Transit/Metro U-Pass

403(b) retirement plan

Job summary

Washington University in St. Louis is seeking a Clinical Office Assistant to greet patients, register them, verify insurance, collect co-pays, and schedule appointments in a busy campus clinic.

The role involves assisting with intake forms, balancing receipts, communicating billing information, and supporting staff with reminders and referrals in a standard office setting.

Qualifications

• Education: High school diploma or equivalent.
• Certifications/Professional Licenses: Basic Life Support - American Heart Association, Basic Life Support - American Red Cross.
• Work Experience: Medical Office Setting And/Or Related Customer Service (2 Years).
• Skills: Not Applicable.

Responsibilities

• Greets patients, assists with form completion; verifies insurance and demographics; provides HIPAA forms and consent-to-treat forms.
• Collects co-pays; verifies and balances receipts and payments.
• Reviews schedule for new patients; updates as needed.
• Calls patients with appointment reminders; collects insurance information and referrals.
• Prepares, distributes and collects fee tickets; reconciles with daily schedule.
• Schedules return appointments and tests; validates patient parking.
• May prepare patients' charts for daily appointments.
• Assists patients with billing questions and insurance inquiries.
• Assists staff with sending reminder cards and related scheduling duties.
• Performs other duties as assigned.

Education

High school diploma or equivalent

Job description

Location: ST. LOUIS, MO 63108
Scheduled Hours: 40

Position Summary: Provides clinical office support including greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co-payments.

Primary Duties & Responsibilities

• Greets patients, assisting with form completion; verifies accuracy of patient's insurance and demographic information; provides HIPAA forms, arbitration forms and consent-to-treat forms.
• Collects co-pays for services; verifies and balances receipts and payments.
• Reviews schedule for new patients, updating when necessary.
• Calls patients with appointment time reminder, obtaining insurance information and referral forms.
• Prepares, distributes and collects fee tickets; reviews fee tickets for completeness; reconciles fee tickets with daily schedule.
• Schedules return patient appointments and patient testing; validates patient's parking.
• May prepare patients' charts for daily appointments.
• Assists patients with insurance questions regarding billing process.
• Assists staff with sending out reminder cards and other related scheduling duties.
• Performs other duties as assigned.

Working Conditions: Job Location/Working Conditions: Normal office environment. Exposure to blood-borne pathogens. Requires protective devices. Patient care setting. Direct patient care setting. Physical Effort: Typically sitting at desk or table. Typically standing or walking. Typically bending, crouching, stooping. Occasional lifting (25 lbs. or less). Equipment: Office equipment. Clinical/diagnostic equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

• Education: High school diploma or equivalent high school certification or combination of education and/or experience.
• Certifications/Professional Licenses: Basic Life Support - American Heart Association, Basic Life Support - American Red Cross.
• Work Experience: Medical Office Setting And/Or Related Customer Service (2 Years).
• Skills: Not Applicable.
• Driver's License: A driver's license is not required for this position.

Preferred Qualifications

• Education: No additional education unless stated elsewhere in the job posting.
• Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting.
• Work Experience: No additional work experience unless stated elsewhere in the job posting.
• Skills: Communication, Computer Literacy, Insurance, Interpersonal Relationships, Medical Terminology.
• Grade C06-H Salary Range $17.89 - $26.35 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Benefits Statement

• Personal Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement: Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. As a federal contractor, the university maintains affirmative action programs to implement its equal employment opportunity policy for individuals with disabilities and protected veterans, in accordance with Section503 of the Rehabilitation Act of1973, as amended, and the Vietnam Era Veterans’ Readjustment Assistance Act of1974 (VEVRAA), as amended.

Regulatory Postings Know Your Rights: Workplace Discrimination is Illegal Poster (English; Spanish)