Clinical Service Representative II - Ophthalmology

ACHE; Northern (KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Washington University in St. Louis is seeking a clinical office support professional to greet patients, register them, verify insurance, collect co-pays, and assist with scheduling and referrals in a fast-paced medical office.

The role requires a high school diploma, BLS certification, and experience in a medical office or related customer service; proficiency with Epic is helpful, with emphasis on accuracy and HIPAA compliance.

Qualifications

• Education: High school diploma or equivalent.
• Certifications: Basic Life Support (BLS).
• Work Experience: Medical Office Setting and/or related customer service (2 years).
• Skills: Communication, Computer literacy, Insurance, Interpersonal relationships, Medical terminology.

Responsibilities

• Greet patients, assist with form completion; verify insurance and demographics, provide HIPAA/arbitration/consent forms.
• Collect co-pays; verify and balance receipts and payments.
• Answer incoming calls to register, schedule, and triage patient inquiries.
• Assist with Epic workflows: scheduling, rescheduling, and correcting errors.
• Review schedule for new patients and update as needed.
• Call patients with appointment reminders and collect insurance information and referrals.
• Prepare, distribute, and collect fee tickets; reconcile with daily schedule.
• Schedule return visits and patient testing; verify parking.
• May prepare patient charts for daily appointments.
• Assist with insurance questions related to billing.

Skills

Communication

Computer Literacy

Insurance

Interpersonal Relationships

Medical Terminology

Education

High school diploma or equivalent

BLS certification (American Heart Association/Red Cross)

Tools

Epic

Job description

Location SAINT LOUIS, MO 63110

Scheduled Hours

40

Position Summary

Provides clinical office support including greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co-payments.

Job Description

Primary Duties & Responsibilities:

• Greets patients, assisting with form completion; verifies accuracy of patient's insurance and demographic information; provides HIPAA forms, arbitration forms and consent-to-treat forms.

• Collects co-pays for services; verifies and balances receipts and payments.

• Answers incoming calls to register, schedule, and triage patient inquiries.

• Assists with completion of work queues including scheduling, rescheduling, and correcting errors within Epic.

• Reviews schedule for new patients, updating when necessary.

• Calls patients with appointment time reminder, obtaining insurance information and referral forms.

• Prepares, distributes and collects fee tickets; reviews fee tickets for completeness; reconciles fee tickets with daily schedule.

• Schedules return patient appointments and patient testing; validates patient's parking.

• May prepare patients' charts for daily appointments.

• Assists patients with insurance questions regarding billing process.

• Assists staff with sending out reminder cards and other related scheduling duties.

• Performs other duties as assigned.

Working Conditions:

Job Location/Working Conditions:

• Normal office environment.
• Exposure to blood-borne pathogens.
• Requires protective devices.
• Patient care setting.
• Direct patient care setting.

Physical Effort:

• Typically sitting at desk or table.
• Typically standing or walking.
• Typically bending, crouching, stooping.
• Occasional lifting (25 lbs. or less).

Equipment:

• Office equipment.
• Clinical/diagnostic equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications /Professional Licenses :

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience:

Medical Office Setting And/Or Related Customer Service (2 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications:

• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications /Professional Licenses :

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Communication, Computer Literacy, Insurance, Interpersonal Relationships, Medical Terminology

Grade

C06-H

Salary Range

$17.89 - $26.35 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit:

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. As a federal contractor, the university maintains affirmative action programs to implement its equal employment opportunity policy for individuals with disabilities and protected veterans, in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 (VEVRAA), as amended.