Clinical / Service Delivery Technology Engineer III, Medical Imaging

Kaiser Permanente; Wailuku (HI); On-site; USD 70,000 - 95,000; Full time

Job summary

At Maui Health, the Imaging Systems Technician supports safe, reliable diagnostic imaging services by performing standard and non-standard repairs, preventive maintenance, and system upgrades. You will prepare imaging studies for transfer to the digital environment and assist with installations in collaboration with clinical, vendor, and IT partners.

Responsibilities include maintaining documentation, ensuring uptime, and coordinating with cross-functional teams to minimize patient impact while

Qualifications

• Minimum three (3) years experience in medical technology field service with medical devices and systems.
• Associates degree or vocational certificate in Electronic Service, or two years related field experience.

Responsibilities

• Builds service-oriented relationships with Maui Health clinical and operational stakeholders.
• Provides mentoring and knowledge-sharing to team members.
• Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work.
• Collaborates cross-functionally to resolve issues impacting clinical operations; escalates patient-safety, security, or service risks as appropriate.
• Ensures documentation is complete, accurate, and timely by documenting maintenance, repairs, and parts replacement in the centralized maintenance management system.

Education

Associates degree or vocational certificate in Electronic Service

Job description

Job Summary:

In addition to the responsibilities listed below, this position supports safe, reliable, and patient-centered diagnostic imaging services at Maui Health. The role performs standard and non-standard corrective repairs, routine preventive maintenance, and acceptance testing on diagnostic imaging systems; prepares diagnostic imaging studies for transfer to the digital imaging environment with minimal day-to-day oversight; and completes installations and upgrades of diagnostic imaging systems, electronic image transfer systems, and associated equipment in collaboration with clinical, vendor, and IT partners.

Essential Responsibilities:

• Builds effective, service-oriented relationships by proactively providing resources, information, advice, and expertise with coworkers and Maui Health clinical and operational stakeholders.
• Listens to, seeks, and addresses performance feedback; provides mentoring and knowledge-sharing to team members.Pursues self-development; creates plans and takes action to capitalize on strengths and develop growth areas.Influences others through clear technical explanations and practical examples, with a focus on patient safety and service continuity.
• Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes.
• Anticipates and responds to the needs of others to support patient care, a positive patient experience, and organizational outcomes.
• Completes work assignments with a high degree of independence by applying current expertise to generate practical solutions; ensures applicable policies, procedures, and regulatory requirements are followed; and leverages data and available resources to support departmental projects and initiatives.
• Collaborates cross-functionally (e.g., Imaging, Nursing, Biomed, IS, Facilities, vendors) to resolve issues that impact clinical operations; escalates patient-safety, security, or service risks as appropriate.
• Communicates status, timelines, and impacts in a clear, respectful manner; helps identify and monitor priorities, deadlines, and expectations.
• Supports, identifies, and monitors priorities, deadlines, and identifies, speaks up, and helps implement improvements that strengthen reliability, safety, and the customer (patient/clinician) experience.
• Ensures documentation is complete, accurate, and timely by documenting maintenance, repairs, and parts replacement in the centralized maintenance management system; maintaining standards, procedures, and protocols for major processes; and supporting inventory controls for medical devices and software with minimal day-to-day oversight.
• Follows Maui Health documentation and security practices when handling system records, configurations, and any information that may include protected health information (PHI).
• Maintains appropriate parts and tool inventory to support uptime and timely service restoration for imaging and associated clinical systems.
• Conducts ongoing preventive maintenance of medical imaging and related clinical technology by performing inspections and functionality testing; coordinating service activities to minimize patient impact and downtime; assisting with scheduled preventive maintenance (e.g., replacing parts) in collaboration with team members and vendors; and maintaining awareness of the status of preventive maintenance activities, issues, and concerns.
• Responds to maintenance requests that may require judgment and discretion; prioritizes work based on patient care needs and operational urgency; and supports compliance with applicable safety, accreditation, and regulatory standards (e.g., Joint Commission) within scope of role.

Basic Qualifications:

Experience

• Minimum three (3) years experience in medical technology field service with medical devices and systems or a directly related field.

Education

• Associates degree or vocational certificate in Electronic Service, or related field OR two (2) years experience in a directly related field.

License, Certification, Registration

• N/A

Additional Requirements

• Ability to work effectively in a hospital/clinical environment; may participate in on-call or after-hours coverage as needed; ability to meet Maui Health compliance requirements (e.g., confidentiality/HIPAA training, immunizations, background checks) as applicable.

Preferred Qualifications

• Applicable vendor, OEM, or healthcare technology certifications may be beneficial based on assigned systems.
• Certificate of vendor/OEM training involving directly related imaging systems; familiarity with hospital imaging workflows and standards (e.g., DICOM, HL7, PACS/RIS) preferred.